Bubs n Grubs

Our purchase was wrong due to misleading/false advertising and the company refused to admit any fault. They refused an exchange or refund. Through their 'ticket' system (you never get to speak to anyone directly regarding issues) their staff were abusive and crude; using capitals and multiple examination marks to try and make their stance more final. Obviously customer satisfaction isn't important to them.

Bubs and grubs sell things they don't have and then attempt to take a fee out for cancelling the order. Daylight robbery!

I purchased two items they didn't have in stock (seems common for them) and they wanted to charge me a fee to get a refund. How is that fair business practice?

Owner threatened me with legal proceedings when I left an honest Google review.

The webpage will tell you 2 days dispatch, and how they pride themselves on their customer service, but the reality is your item is not in stock (they don't tell you that till after you've paid). I got told it would be one week to dispatch by email but of course this time came and went, no communication from Bubs and Grubs and each enquiry was the same -'just another week'. Then it started - being brushed off. No one was the correct person to deal with my enquiry. Eventually I asked for a refund and was directed to fill out a 'ticket' to get it. But then the emails went quiet. No refund. I contacted PayPal who are great, but then I received a hostile response from Bubs n Grubs. The emails and the fight for my refund continues. Then just to top it off, yesterday they sent my order and think that absolves them of all the deceit and stalling. They refuse to take it back and refund even though it's been weeks and I got the item elsewhere I. Two days. DON'T buy from these guys.

If there were negative ratings I would had given them -5 star. Order online and after ordering said it will take about 4 months to get the product. Asked for refund, can't refund or cancel my order, they wanna give store credit which is not useful for me. WON'T SHOP AGAIN WITH BUBS N GRUBS. Threatening with lawsuits.

11 minutes ago

If I could give minus 5 stars I would. We cancelled the order and were verbally told it would be cancelled and not be sent, then 3 weeks later we where contacted by the courier via email requesting to deliver. We advised the courier to return to sender as there was a mistake made. We then contacted Bubs and Grubs only to be told that they had not agreed to a refund or a return! Do not purchase anything from this company they are dishonest!

This company should not be allowing people to purchase products online if they are not in stock. Someone can easily miss the the writing that says they won't get it for months.
I did this and then they refused to refund me, only saying they would keep 20% of it. I think this is a scam by them to make money - Hope they don't see its not in stock and allow them to but it and then keep some of their money!
Steer clear of them is what I would recommend.

Horribly rude owner, with not people skills what so ever. Makes things up as he goes along, talks around in circles. Blames customers for everything. Contacting me with abusive emails at 10.30pm. Crazy! Takes your money and RUNs. Just look at all those unhappy customers. Beware everyone.

Excellent service and product quality, bought a similar product on eBay and it was awful. Highly recommend this company

STEER CLEAR of these guys at all costs.

Extremely poor conduct. I placed an order and have been advised it is on back order until August - over 4 months from now. No issues there, but when requesting a refund, I was told that they will not provide a refund and that I was advised of the ETA. Further attempts to resolve resulted in a threat "Retailers including ourselves screen customers automatically prior to supplying goods and services based on their individual ratings on the EBR and decide on pricing discount levels, whether or not we will supply or make certain offers to and more... a bit like a credit rating."

Update:
Also got the whole solicitor thing. Not only over the negative reviews, but said they would get me for breach of contract because I did a charge back via my bank. Complete scum these guys.

It was like walking into a Lolly shop the store has so much to choose from and the staff were very helpful keep it up

0 STARS BUYERS BEWARE

When making purchases from time to time something will be defective. It is then exchanged. Except at Bubs N Grubs but that is just the start.

Purchased a Babyhood cot. 1 large crack in either the headboard of end. Reported it to the helpdesk as on the Friday & kept getting told 'will update you' so I called the store and was replied to on the helpdesk 'don't call the store they can't help you' and don't contact the manufacturer seeing as you know the contract is with us. Just rude post sales communication.

Well, come Friday I was told to pack the piece up and a courier will be arranged to collect it at their expense as am act of good faith (RIGHT! It needed to be collected and im no liable for it 'good faith' and to make sure it is packaged properly as it won't have insurance. Then it will be assessed and returned to me.

I then received an email asking to write a review of the product on their website regardless of positive or negative. So, seeing as it also stunk of fresh paint & I was told in writing that it would be returned to me after assessment so clearly returned as is or repaired I advised in my review exactly what my experience was.

I was then contacted by the owner again who is rude and has terrible ethics and communication skills I face legal action for this review and even though I screen shot what was sent to me kept denying it and threatening legal action.

The conversation went on and I said well I will write a review of my experience getting this part exchanged so my baby has a safe place to sleep in he said the courier is cancelled and I can return it at my expense.

Going by other reviews on another website I would not trust him to return it anyway and have an exchange issued so the matter is lodged with fair trading.

Buy from a large company!

Do not buy from these people, after buying a pram we asked if it was supplied with a certain accessory, to which we were told it wasn't So we brought the accessory as an extra, only to find that the accessory was actually supplied with the pram, we asked if we could get a refund, to which we were flatly and rudely denied, then the harassment started, and threats of legal action, buyers beware

The company refused to cancel my order and provide a full refund, even though I had phoned immediately after placing the online order. My daughter now has to wait for 3 months without the stroller while we wait for their slow delivery. Their service is appalling and policies outdated. Will never use their services again.

Kept my money after I purchased a defective product. I sent the product back but never recieved a refund or a replacement product. Owner continually threatened me with legal action for ‘defamation'

Buyer beware

If I could give minus stars I would. I ordered my cot in January and was told of a delay due to the pandemic which was fine and I wouldn't receive the cot until March. March comes and goes and still nothing. April comes around and my baby is born and I have no update of where the cot is. Cot finally arrives the end of April and due to having a c section and needing support to recover was living elsewhere was unable to build the cot straight away. Came to building the cot and it has a large structural crack in the frame of the gate piece. I contacted the company and was informed that it was my fault as it wasn't unpacked within a reasonable amount of time. (No where on the website does it state what they class as a reasonable amount of time is). After multiple weeks of back and forth email communication I still have no where for my child to safely sleep. The best they would offer me was to pay for the replacement piece but they cannot advise me how much this will be or when I will be able to purchase it. As a single parent I cannot afford to pay again for a new cot or to be without a cot for my child to safely sleep. Their customer service was lacking, they were not empathetic. I now have paid $500 for a cot that I cannot use.

UPDATE- I have now been threatened over this review with legal action HA!
The fact that they argue with customers not only in email but publicly just shows how unprofessional and immature they are and the lack of customer service they have.

After purchasing a crib and confirming with the Perth store the product would be dispatched within two weeks, I was told at three weeks after purchase the item was delayed from the supplier and would take another week. Another week passed and then I was informed it would be a further week and then "possibly" a week further to get to me. I requested a refund, as advised by the store colleague from their automated/digital help desk and I had no response, I chased after three days and again no response, then I receive a text saying the item has been dispatched to me. After I had gone and purchased a new crib (babies don't wait!) and then spent an evening with their incompetent help desk trying to resolve and was spoken to appallingly. I would NEVER ever recommend these people to anyone. Disgusting and incompetent lack of communication between both their head office, suppliers and to their customers. Terrible.

1 star is way too nice! The staff here are rude and blame customers for their bad service. The prices are cheap but you're better off going somewhere more expensive where they value their customers and don't bully them.

Wish i had seen the reviews on here before we puchased.
Without doubt the worst customer service of any store in australia. I would put zero if i could. To the point of not delivering our product. Blaming corona virus for courier delays despite not having sent any products and to top it off refusing a refund point blank. They say its on there ordering t&c that freight delays are expected which is true... however that is irrelevant given they hadnt shipped the order.

We had tried to cancel our order, ask for a for a refund to which they refused stating we had changed our mind whih we hadnt. They just hadnt bothered to fill our order so after a month we got another one some where else. To show how they operate they then ship our product once consumer affairs get involved, stating that we cant get a refund now.

Whatever you do avoid them at all cost. Atrocious service, rude, unethical. Go somewhere reputable.

I would give them 0 stars if I could.
These guys are crooks. I bought a Graco baby swing from them online a year ago. It stopped working, I emailed them for support (no number to call). They told me to send the swing to them for the manufacturer to check it out. They weren't there to accept it on 27/1/2019 and has been sitting in Tingalpa post office since then. I've sent 3 emails to them to see how we can move on, no response at all. Called them on their retail line (because that was the only phone number), and they told me that they have email support, nothing. So right now, my item is sitting at the post office a month later, and they refused to do anything about it.

My $400 baby swing is now abandoned by them.

Never again. Buyer beware. No customer support once they've taken your money.

STAY AWAY FROM THESE BUNCH OF GRUBS!

Sent item with missing power cable and blamed the manufacture for sending an opened box... Contacted them and they were not helpful at all. Refused to take responsibility for anything. Blaming me and Australia Post. Said they had video footage of my item being sent intact and factory sealed... Yeah right... Kept telling me to contact the manufacturer for get them to send me a new power cord. Finally gave up and contacted the manufacturer who was very helpful and they sent me a new cord for free. They have had many poor dealings with this company so were quick to help me as they knew I would get nowhere. The manufacturer could also tell by the serial number that the item they had sold me was over 3 years old...

Anyone that has made and order and then has to wait months contact ACCC this Company is cooked. From there they will put you on to small Calims "qcat Because I am Qld" they will have to full refund and paily costs. You won't need proof with the amount of complaints

DO NOT PURCHASE FROM BUBS AND GRUBS!

I'd give this store zero stars if I could. The worst store I have ever dealt with.

Check all the 1 star reviews!

I placed an order beginning of July on 2x car seats with express shipping (only live an hour away) ETA mid July, I call up mid July to see how my seats are travelling to be told it's now ETA end of July. I made it clear baby is due in the next few weeks and will need the car seats ASAP or a refund so I can purchase elsewhere. Bubs and grubs said they'll keep 20% of any refund so they want to keep $250 of my own money on a product they haven't even received in store yet. Greedy!
They mentioned if i pay more money I can get different type of car seats that'll come much sooner ETA mid August as the origional purchase has now been pushed back to September. I paid them the extra as I am desperate for the car seats as I've already given birth and couldn't leave the house. Couldn't take my newborn to Dr apts, Couldn't take my eldest to school, Couldn't leave the house! Not once were they willing to help out knowing my situation. It's mid August and I'm still waiting for these car seats! I find out the company of the car seats have some in stock now and I could receive them the very next day. I informed bubs and grubs and they told me it wasn't true. I had emails to back that information which I was happy to share. The car seat company and bubs and grubs were selling the seats at the same price however the other company was including freebies (mirror & seat liner) I asked if bubs and grubs can also do the same for the stuff around which they replied no (no suprise). I finally get told my car seats have arrived and I'll receive them the next day. It took 5 business days for my car seats to arrive (I live an hour away from bubs and grubs and it took 5 days for express delivery). The delivery company are happy to refund me for the extra I paid for express postage as it was no longer express but I needed to deal with bubs and grubs who will refund me then they'd need to take it up with the delivery company... Well bubs and grubs don't want anything to do with it, Even though they are entitled to refund me for the express postage I paid!

Greedy, Rude, Selfish company. Stay away!

Appalling. Sold a product that was faulty (they deny this) and refused to refund; kept trying to palm me off to the manufacture (which contravenes consumer law). Eventually Fair Trading was involved and ruled in my favour but they IGNORED them. Fortunately, I bought through PayPal and finally received the refund I was entitled to though them, against Bubs N Grubs will. The communication all the while was aggressive, unprofessional and at times threatening. Like everyone else on here and on Google, Product Review has stated: AVOID.