B D.

The webpage will tell you 2 days dispatch, and how they pride themselves on their customer service, but the reality is your item is not in stock (they don't tell you that till after you've paid). I got told it would be one week to dispatch by email but of course this time came and went, no communication from Bubs and Grubs and each enquiry was the same -'just another week'. Then it started - being brushed off. No one was the correct person to deal with my enquiry. Eventually I asked for a refund and was directed to fill out a 'ticket' to get it. But then the emails went quiet. No refund. I contacted PayPal who are great, but then I received a hostile response from Bubs n Grubs. The emails and the fight for my refund continues. Then just to top it off, yesterday they sent my order and think that absolves them of all the deceit and stalling. They refuse to take it back and refund even though it's been weeks and I got the item elsewhere I. Two days. DON'T buy from these guys.