STEER CLEAR of these guys at all costs.
Extremely poor conduct. I placed an order and have been advised it is on back order until August - over 4 months from now. No issues there, but when requesting a refund, I was told that they will not provide a refund and that I was advised of the ETA. Further attempts to resolve resulted in a threat "Retailers including ourselves screen customers automatically prior to supplying goods and services based on their individual ratings on the EBR and decide on pricing discount levels, whether or not we will supply or make certain offers to and more... a bit like a credit rating."
Update:
Also got the whole solicitor thing. Not only over the negative reviews, but said they would get me for breach of contract because I did a charge back via my bank. Complete scum these guys.