Anna S.

After purchasing a crib and confirming with the Perth store the product would be dispatched within two weeks, I was told at three weeks after purchase the item was delayed from the supplier and would take another week. Another week passed and then I was informed it would be a further week and then "possibly" a week further to get to me. I requested a refund, as advised by the store colleague from their automated/digital help desk and I had no response, I chased after three days and again no response, then I receive a text saying the item has been dispatched to me. After I had gone and purchased a new crib (babies don't wait!) and then spent an evening with their incompetent help desk trying to resolve and was spoken to appallingly. I would NEVER ever recommend these people to anyone. Disgusting and incompetent lack of communication between both their head office, suppliers and to their customers. Terrible.