BT

Our business internet was accidentally cut off by BT remotely due to an admin error on their part. They took a MONTH to send an engineer. When engineer finally came, he said it could have been switched back on remotely. Call staff are absolutely CLUELESS. It takes hours to get through and they are on the other side of the world and seem unable to access records of what has happened previously. No body helps at all. Can't stand them and can't wait to leave

We were promised speed and solutions - the only things we got were delays, mistakes and problems.
They were very fast in selling and pushing for signature, but when it came to receiving what we had ordered mistakes wouldn't stop happening from BT's side.
Radio silence - and not only from sales people we had been working with, but also from the Commercial Director.
In fact, to date, there is still no answer to my latest email asking for the cancellation of the product. It was ip.liverpool who had to close it in the end.
Absolutely NOT RECOMMENDED for businesses.
Shameful customer service

How can BT justify their price increase when they made a reported profit after tax of £1.3bn and their CEO Philip Jansen's own pay, which rose 32% this year to £3.5 million.
We can not even leave mid contract with out paying penalties, I contacted BT to see if they could help me but they told I would have to sign up to another 24 month contract which would be more expensive even if I downgraded, absolutely disgraceful.

My broadband went down reported fault took over a week to resolve sent them costs of being down offered little compensation, told if i wanted to leave i could.asked to be escalated to a manger told no

I never ever thought that I would be sitting here writing a good review about BT. I am about to, so here goes.
After a tumultuous, torrid and trustless time of being a BT customer I once again had to contact them due to poor broadband speeds ( one of the little rural living probs). Instead of the normal Indian Call Centre run around, I contacted the directorate office ( they had helped, yes really helped on a previous problem) and explained my problem to a very nice man named John ( the name has been changed to protect the innocent!). He telephoned me in a couple of hours and offered me a deal for "superfast fibre" at a price less than my old slowwwwww broadband. This new broadband is indeed super, with my speeds increased fifteen fold, and touchwood ( tap tap) a really reliable service. John the protected was polite, helpful, professional and a credit to BT, if only they could clone him and put him throughout customer service.

I reported a line fault - bt said it was within my wiring, not theirs.
Disconnected all of my wiring(removed linebox cover and connected directly to test socket. BT repeated that it was within my own wiring and would not accept that their testing process could be wrong/faulty.
After 5 days engineer arrived, problem sorted in seconds - BT wiring/their fault not mine.
Shortly afterwards I got a text msg to say"sorry about YOUR fault"
Get it right BT, YOUR fault not MINE. And improve your service and understanding that the customer may be right in his diagnosis and get on with speedier call out.

The Openreach service engineer was superb once he arrived on site.

I have given 2 stars due to the fact an engineer phoned to say they would be a 15 minutes & turned up a hour & a half later & I already explained I had to leave at a certain time to catch a train & when he did arrive to fix broadband, he said the previous engineer should have not wired the lead straight into the socket, which led to the hub failing so a total avoidable problem, plus the broadband drops out sometimes for a whole day & as with other reviewers a long wait on hold, ps I should count my blessings as I have not had the aggro that others have had & if I did I think I would have gone loco,,

If you are disabled or vulnerable please do not contemplate getting BT. Go to Tesco and get a mobile phone. BT are crooks moreover they have incessantly bullied and intimidation and intimdated me. It has been 1 complaint after the other. The last I put in on August the 6th. I got a letter dated the 7th saying my complaint was closed. By law I am meant to have a bill (disabled) they won't send 1 cos of cost. I didn't get a reminder or final reminder. They cut me off. They can't do that. I am on the highest rate of Disability. Twice they have done this. My last complaint was after I rang about 'Help For House Holds'. The government initiative for £15 Internet. They lied. I put a complaint in, so a manager said he'd cancel my contract free. Next bill date they'd taken £600 out of my bank. No win has ever been followed. After this I was harassed by a manager. I told her not to ring me. She rung me on a weekend to Bath. A 2 hour call. She ruined my weekend. I had a similar call yesterday. They categorically refuse to follow law

I have been waiting agaes to get bradband connected, I dont use BT but BT Openreach control network.

They had to make the connection but there was a line fault apparently. Rather than repair the fault they kept cancelling my order.

They have performance standards to meet and part of me thinjks that rather than keep my order open and not reaching their target, they cancel it so they dont have to report it to Ofcom.
The telephone network needs renationalising in my view

So, I have moved house 2.6 miles down the road, was told I cannot keep the number I've had for 26 years. Nor can I actually choose the new number. We asked for my original number to be redirected to my partner's mobile, they failed to do that too. Internet took ten days to start working, but still I have NO working landline number and I've now been in my new address for 16 days. My tuition and kid's music charity business is already suffering because of this crap service,
And what's more I'm being charged nearly £50 a month for the privilege. Every time I call these cretins up I get a different imbecile and a whole fresh bunch of excuses and bull. At the end of my tether with BT. Angry doesn't even begin to cover it. I just want a landline NOW. How bloody hard can that be?!

We have been asking BT to sort this out since June 2nd. Almost every day I spend the best part of an hour on the phone to them, begging for a landline,I've been told, amongst other things the following, there is no live line into the house, there IS a live line into the house, there is NOT a live line into the house - we have to pay £70 set up, that actually its all because there are open orders (?), actually its all the fault of open reach, todays latest, its because the previous owners of this property have not closed their account?! Perfidious rubbish of the highest order. As of next week we are gone from BT for good. Thanks for Nothing.

A few years ago, my BT Internet was really bad. It was never good but it became so awful I was getting less than 1MB. This is over about 5 months. Sometimes no internet at all. I complained numerous times to BT. I was lied to. I was ignored, and when I told them they had to sort my Internet out, or I'd leave, they arranged for a BT engineer to call at my house. I waited in all day. He never came. I had to stay off work for that visit and when I rang BT to complain, they told me an appointment hadn't even been booked. I was furious. I'd had enough of theIR lies and very poor 'service'. I left bt and subscribed to my internet elsewhere. Before doing that I asked if I owed BT any money and they said no. In fact they owed me 3p. I left it at that. A year down the line I got a letter from a debt collector saying that they were representing BT and the 'DEBT' I had incurred with them. Apparently just after leaving, BT had slapped a £420 fine for leaving 'out of contract'. Yet for me they BROKE the contract by not supplying a service. I was outraged. I finally had to pay the 'debt' because it went to the County Court. I had never had any outstanding debts in my life. But that filthy dirty company BT made me into someone who has a debt collector on his back, and now I have a black mark on my credit report. Disgusting, appalling. And I had to pay £420 plus COURT costs. AVOID!

I haven't done much business with BT and don't intend to because they support the IWF (Internet Watch Foundation) that seeks to oppress people for viewing pictures and attempts to censor the web, including a certain online encyclopedia for displaying an album cover years ago. I contacted BT support and chatted with a supervisor in India who had never heard of the IWF but first claimed BT didn't support the IWF until I showed him a page that says otherwise. The supervisor then claimed to have looked through the entire IWF website in a few minutes and arrogantly concluded that the IWF is good and my concerns were unfounded. I've been protesting the IWF for over ten years, but this supervisor in India who can barely speak English and has never heard of the IWF tries to tell me it's a good thing and act dismissive of my concerns about people's lives being ruined and the web being censored by lunatics who even have a problem with folks using the phrase "child porn." Apparently, BT can't afford to hire support staff that isn't located in India. It is frustrating to try to reach someone. One of the team in India seemed nice but gave me a BT support email that no longer works. This is the quality of service you get with BT.

Hi,

I just moved from Vodafone to Bt back in Jan. Order 2 sims at the same time. First sim arrived 1 day later and the second sim arrived 3 days later after reordering and cancelling the sim in transit.

However, the billing date for both the sims are same. After complaining i was told that the credit will be provided but nothing happened.

Both the Sims activated, but no signal reception at home.

I Called 3 different numbers, mobile team, support team and then technical team where it was highlighted that out of 5 boosters only 1 is working in East london. ALSO, the senior technician replied that Bt doesn't guarantee 4g or 3g signals everywhere and that "everywhere" is my home. So they expect there customers to live on streets or on the roof where the booster is installed.

I was asked to switch off 3g and 4g and switch to 2g so that i can only receive calls and access Internet through wifi.

I requested signal booster from b. T where first i was told that it is out of stock and upon further debate i was sent an email to provide 4 examples of no signal reception. I gave them 1 example of my house that happens every day. So bt should multiply that example by 4 or by 365 days because i go and sleep at the same place on daily basis.

To conclude, yes there wifi service and wifi support is good but never go for bt mobile because of no reception, no support plus you will charged accompanying with lots of stress.

If they can post the sim to that post code, deduct the direct debit from the sim owner of that post code, why can't bt provide the promised mobile service to that post code?

So far it has been 5 months and i just roam around the house for one signal bar so that i can receive calls which is like the basic function of mobile service provider.

If BT is charging for 4g Internet plus calls plus text facility then i should be receiving all of them. If you can't provide me the services than stop taking my money and cancel my services.

Worst mobile service provider ever.

Worst company I've ever had to deal with!
Set up adverts for by business and charging me with no concent, then refunding the money immeadatly once issue raised, however I asked BT not to refund me as I wanted to take it further as it was illegal in the first place. They hung up and refunded my money through no choice of my own, this is an illegal scam by BT! Watch your business bills, it's hidden way down in the brakedown of the bills. Not easy to fined or workout what it was for. Absolute scam by BT! I threatens a loyer and they hung up an refunded the money. I wanted to take them to court. I have collected all the data for a case.
BT do not refund money ever normally, I have had so meny problems with BT and there service, nothing is ever fixed, refunded, or replaced for free. They are the worst business I've ever had to deal with by a long way in my +20 years of business!

AVOID BT!

WORST COMPANY EVER...

PLEASE NOTE, IF YOU WANT A CHEEPER DEAL WITH BT, SAY 'LEAVING BT' when asked by automated phone system what you want. If you say 'LEAVING BT' they put you through to a different call service center. This call center has access to diffrant BT contract deals that are matched against the open market, ie contracts that are the same cost as other suppliers.
If you don't say 'LEAVING BT' then you go to the normal BT sales team. This team only have access to the BT deals NOT matched against the market, just deals at BT's insane prices...
BE AWARE OF THIS BT SCAM! (along with the advertising scam and the general terrible service).