Julia M.

If you are disabled or vulnerable please do not contemplate getting BT. Go to Tesco and get a mobile phone. BT are crooks moreover they have incessantly bullied and intimidation and intimdated me. It has been 1 complaint after the other. The last I put in on August the 6th. I got a letter dated the 7th saying my complaint was closed. By law I am meant to have a bill (disabled) they won't send 1 cos of cost. I didn't get a reminder or final reminder. They cut me off. They can't do that. I am on the highest rate of Disability. Twice they have done this. My last complaint was after I rang about 'Help For House Holds'. The government initiative for £15 Internet. They lied. I put a complaint in, so a manager said he'd cancel my contract free. Next bill date they'd taken £600 out of my bank. No win has ever been followed. After this I was harassed by a manager. I told her not to ring me. She rung me on a weekend to Bath. A 2 hour call. She ruined my weekend. I had a similar call yesterday. They categorically refuse to follow law