So second EVGA card also turns out to be faulty as well. Now as per scan they can't hear any squeaky noise which I was calling it as a pump noise and then later scan corrected that there is no pump so which basically represents my technical knowledge.
I sent a video to Scan 1m and 59sec which has got all different kinds of noises when the fan runs but that email went into the junk mail. So during the first half of the day they ran some test in which they concluded it's not faulty and the video of noise went into junk.
Now they will perform an overnight test with the videos downloaded.
Also during the conversation there was an investigative tone, have I over clocked it which the answer is no, do I use water cooling, which software I used to test, did I turn the fan on to get the noise. To me it sound like finding a reason for not to refund but the purpose of this was to reenact the situation as per scan.
So buyers please beware when you buy any product and if the your product is faulty please you make the minutes of usage other wise it will be problem.
It's a joke that first, I received the faulty product (twice) and then I get this treatment only after using the replacement for 4 days.
Also, I was told that EVGA didn't find any fault with my first card as well but thankfully scan and I heard the same noise.
So buyers please beware when you buy any product and if the your product is faulty please you make the minutes of usage other wise it will be problem. You need to have the same environment as EVGA or SCAN otherwise it will be a problem. You need to have an open ended test period from Scan.
So in summary, I received 2 faulty cards. Wasted my time on unpacking and packing, convincing them there is a fault, I am out of pocket by £1420 plus no GPU and waiting for there conclusion.
And Yes they are trying to help.
Muhammad
Scan response doesn't even address my concern. Seems like an automated response.
The problem here is why did scan sent 2 faulty products? When it comes to taking money scan charge me over the phone and when it comes to refunding for selling a defective product why do I have to prove, convince and send evidence to you?
The solution for every thing is not come at your store which is like 4 hrs away. Would you travel 4 hours to prove that you have been scammed by a faulty product and charged for the new one?
There are other reviews on trust pilot where people have received an open boxed and used product (example below)
https://uk.trustpilot.com/reviews/5cb5869ca*******ae8175a7b
What are the possibilities that this hasn't happened with me where I have received a used and faulty products?
My GPU noise:
https://youtu.be/ieBRv7Rlers
Vs another close 2080 ti ftw3 normal card
https://www.youtube.com/watch?v=4h4HDhYdl-o
Thank you for your time today.
As confirmed over the telephone today, we have tested your card again under full load and can confirm that we are unable to hear a noise and deemed the card NFF.
We can also confirm that we have listened to the video that you have sent, we can very slightly hear a extremely low coil whine noise that is within acceptable range. Coil whine is a common issue, amongst graphics card and unless excessive this wouldn't be classed as a fault. Both cards that you have returned to us, have been confirmed to be NFF.
As a gesture of good will, we have agreed to process a refund for this card. Please allow 3-5 working days for this to clear on to your card.
Kind Regards
Liz Nicholas