Brothers Trucks

There is no one there that knows what they are doing. I spent thousands of dollars at Brothers and every order was either wrong or missing parts. Trying to get someone on the phone is an all day event. I will not order from them again.

Without going into all issues with Brothers Trucks... Don't Buy from them... Lied to cover lies... Never shipped Tailgate for my 67 C10 even said it had been shipped. Charged my credit card... John Sales manager believes he is All Powerful and refused to send tailgate after he read my review elsewhere... Only good thing Steve Flanders one of the owners replied to my email and called me... He allowed me to give all information about the issues... Worse customer service I've ever experienced... Manager John did nothing to keep my business NOTHING... I will never purchase from Brothers trucks again... Ordered same part from LMC parts it was cheaper and I was treated with respect and professionalism... My 67 C10 will be on show scene a bit later than I wanted... But can't wait to share with my custom Car friends the story and frustration of this Encounter...

I received my tailgate for my chevy pick up only for it to have been damaged during the shipping process. They told me that they were going to have ups pick it up and have a new one sent my way. Ups picked up the tailgate no problem. Fast forward a month later and still no new tailgate and now brothers trucks is claiming they dont have record of my purchase. I am out roughly 600 dollars and still trying to deal with them. Keep your money and stay away from these crooks.

HOPELESS. I'm based in the UK and ordered parts for my '54 truck. They left some parts out of the order and sent me parts for a truck I don't even have. Unbelievably bad service. I had an email to say the parts had been despatched, yet when I logged in to my account there was no tracking details and therefore couldn't actually tell me wether the parts had been sent. You phone and you have to wait ages on hold (come on Chaps when the phone lines are this busy all the time it means you need more staff on the phones!). They only have one chap who deals with overseas orders and if he's off your stuffed and he's hopeless at communicating. Another lost customer Brothers!

Placed an order with them in December 2021
Received order but shorted me a tee shirt. No big deal, called them and they told me it was not in stock, ok no problem! Called them in may 2022, still not in stock so I asked for refund. Person who took call said he would credit me. Guess what? No refund! What a joke of a company.the price of a tee shirt is not going to break me but it's the point! Tons of bad reviews about this place! I am going out of my way to tell everyone on my truck forums and friends to not even think about this place! What a bad company! Like I said just read the reviews! They can't get away from that!

They charged my credit card, but never sent parts. I then spoke to Alex (manager) who said they were increasing shipping charges by $150 dollars and that I wouldn't get parts unless I paid more despite written confirmed order amount. I filed a FRAUD dispute with my credit card company already and claim with Better Business Bureau. I am sure VISA and BBB will take care of it, but a big headache. Also filed complaint with California state prosecutor. Hopefully other people will get some parts that they already ordered before they are shut down.

The cheery intro, Hi, I'm Steve. My brother and I own this company and we have knowledgeable and caring expert car guys like you that will help you with your car needs" (paraphrased) is total B/S!

Alex, the customer service supervisor, has apparently cultivated a culture or rudeness and dishonesty as the norm for his telephone staff. I initially got a man on the phone who gave me incorrect information. I complained and asked to speak to his manager. Alex called me the next day to promise all would be made right, that I would receive a return authorization number and shipping label for the wrong part received. Never received the RA despite numerous calls ("you are number 11 in the que") and lots of wasted time. When I did receive a call back I was greeted with a surly "Brothers Trucks!"... NOT a "Hello sir, I am B*** and I'm calling you back to receive your order". Just basic phone etiquette isn't part of their training.

I've stopped payment through my credit card company and I intend to Never deal with these people again.

Been doing business with Brothers Trucks for years. They sure have gotten terrible. Lousy parts and lying employees. I received a 72 Chevy truck grill that was unusable. They sent me another one which was unusable also. I then ordered one from Summit which came the next day. Very good grill. I called to return them and was told I would receive the UPS return labels by email. Well two weeks later I still haven't received them. After calling seven or eight times and being told they were in the mail, being sent from his own cell phone, all total six different ways. I would say the guy I was working with has gotten lying down to an art form is an understatement!
There are so many places to get truck parts, why use a company that is known for poor part quality and poor customer service (lying employees)?
They will never get another penny from me since they have already ripped me off! Highly recommend never using Brothers Trucks!

Going on a month here in the next day or two and have not received my order. I had contacted coustmer service on 5-8-20 asking for a update the replied the next day say not all of my order was in stock yet and it would be by the 15th and itd ship that day its been two weeks since the 15 still nothing have tried getting ahold of them again only to no receive a response this is ridiculous wouldn't recommend anyone doing business with this company

Horrible customer service, lie about accepting returns and never get back to you when there is a problem.
For further details... read my review on Yelp!
I was told they would accept a return, told to get the return form off their website where there isn't any, got the same customer service person on several occasions (meaning he's the only guy), told he would email me the return form, called again because it was never received, then told it would be snail mailed to me and I'm still waiting for it! (this was over two weeks ago. I know snail mail is slow, but from California to Idaho only takes two or three days.) This company does not keep stock. When you place an order, they order it from another company, alter the package, then send it to you at an increased price. (Brothers, I dare you to tell me you don't do this. I am in possession of a box you did this very thing to!)
Save yourself some trouble and go to LMC Trucks - they're awesome!

I own a hotrod shop. I have spent thousand and thousands of dollars at Brothers. I've kept my mouth shut for years. I've pretty much experienced every one of the complaints listed in these ratings. Glutton for punishment I guess. I have a stack of parts that I have unsucessfully tried to send back. Wrong parts, damaged parts, poor quality parts, terrible customer service, the only thing that they seam to be efficient at is charging your credit card. The "Brothers" need to take some of there advertising budget, pumping themselves up on TV and pay for better employee's, and service after the sale. I want a company I can trust, that I don't have to check every part in every order and every freight bill to see if I'm getting bent over. If I have a parts return, I want to be able to return them. Initially, when they were pretty much the only game in town, they were good. That was years ago. I will admit their web site is slick, just like them. There are other parts places out there---go to them.

I ordered parts from them and one of the parts was on back order. I called in a couple of times and got different stories about what was happening with the part. I had to cancel this order and while I was on with their rep I asked for any promotions or if they could do anything for me for the inconvenience of having a mechanic schedule work on my vehicle and not having all of the parts costing me time and money. Their person told me that this weekend was Memorial Day just use that. Well, they didn't run any promotions for Memorial Day. So, I cancelled my $1500 order I had sitting in a cart after talking with Alex Delgado who said he "would talk with his staff" and did nothing to take care of me.

All of the people that I spoke with, just in general, were cold and kind of $#*!s. I don't think any of them know how to work for a customer. I did take my business to LMC and if you call and send in your DD214 you can get a Military discount.

I will not use them again and if I have to pay more for parts at another business it is money well spent.

We order a back sliding widow for our 1986 K3500 online, and it did not show up to our Business address (our ship to address) we waited a few more days and still no parts, I got a phone call from an unknown number which thankfully I answered come to find out it was from a person that bought our old house 6hrs away, he said our parts were there I called Brothers & I was on hold for an hour before I talked to Vernon, he said it was our fault because we didn't changed the ship to address online, the correct ship to address was on our invoice from when we placed the order. Vernon called me a liar and said we would have to pay additional freight to get our part sent to us. I asked to talked to his supervisor, he said to hold on, he came back a few minutes later and said they would pick it up and would he would send a tracking number. I have never received a tracking number or heard back from anyone! Luckily I have an employee that lives down where the part was sent and he picked it up for us. They lost a customer.