STAY AWAY from this company. If they gave out awards for the worst company to deal with, Brothers Trucks would win hands down. I've ordered parts from Brothers' before and had zero issues. I'm assuming all of the positive feedback on this platform are from customers with no issues or they are friends and family of the "Brothers'".
Issue 1: I ordered a set of bumper guards on 10/10/19 and did not receive them until 10/28/19. I had to call them on the 20th to ask where they were. Eight days later, I received them. 18 days total to receive my order of parts that were in stock.
Issue 2; Went to install the bumper guards and the bolts were approximately 3 inches short. I called customer service on 10/30/19 (30-minute wait time) and the person on the phone (didn't get his name) said they would be shipping me out new bolts. Never received them.
Issue 3; Called them on 11/7/19 and spoke with Alex. Another 30-minute wait time. He said he would get with the company that made the bumper guards and get back with me. Never heard back from him. He did say that they were having a lot of employee turnover and had to fire someone the week prior. Assuming it was the person that lied to me the first time.
Issue 4; After not hearing back from Alex, I called them back on 11/12/19 and spoke with Javier. 40-minute wait time. He knew nothing about my issues and I had to explain it to him again. He also said they'd be shipping out new bolts, but typical of this companies' consistent empty promises, I never received them.
Issue 5; Called back on the 19th and spoke with Jaz. 45-minute wait time. As I was having issues, I was following up to make sure all was good to go. He also had no record of any issues and said he'd be expediting some bolts. Again. Nothing.
Issue 6; Called back on the 22st and spoke with Vernon who was actually the most helpful. 40-minute wait time. FYI. I again wanted to make sure we were good to go. Again, no backup notes were taken so I had to explain the issue. I finally just told him to get me a call tag. He did offer me a 10.00 discount to buy new bolts. If they had offered me that option from day one, I would have been happy, but they drew this out for a month's so at that point I was pissed. He understood and promised me the call tag by the end of the day. On the 22nd, I did receive an email from Alex with a note stating that I'd be receiving a call tag.
Issue 7; Day of this writing, December 11th, I still have not received the call tag. I sent out an email to Alex on the 10th asking him to just send me a shipping label and I'll take it to a UPS store and drop it off. Radio silence and 2 months of putting up with their B. S.
I'm really not too sure why this company cannot find competent employees and systems, but working in the industry, it all stems from the top. Apathy, complacency, who knows, but if these processes continue, they will be losing a lot of customers. Me specifically, but I truly believe they don't' care or they would resolve issues that have plagued them for, judging by these reviews, a few years. There are plenty of other companies out there selling the exact same product as Brothers. LMC, Classic Industries, Bobs, National Parts Depot (NPD), Manes Truck Parts to name a few. I've never had an issue with any of them and if I did, it was resolved within 24 hours. The only unique things that Brothers' offers is a headache, frustration, ZERO customer service and a complete waste of time. I wish I could bill them for all the time wasted trying to get one little issue resolved. For all of you having issues, please go through your respective credit card companies as they will assist you in disputing charges. At least you will have some peace of mind.