From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
The site was easy to use and the bracelet was received in the time expected and am happy with the product and the price!
After much deliberation on what to get my Canadian Penfriend for her birthday I ordered a pearl bracelet from you. The article arrived very quickly, days faster than I was expecting. I also ordered one for myself, why not I thought. Well I love it the pearls are a great size and beautiful quality. Thank you for your very professional service.
I am very happy with my bracelet, just as pictured and sizing chart was correct. Fast delivery. Love it!
I was extremely happy with the prompt service I received with my order, I think it was 5 days altogether for delivery and two days were the weekend. Very pleased with it as well.
Timely delivery. Value for money, I would not hesitate to purchase other products if/ when required. Good customer/provider interaction. Thank you
Absolutely am in love with my seahorse and pearl! Great fast delivery and always a fast response from the always friendly staff
I am very pleased my purchase was delivered very quickly and the item is just wonderful its a present for my grndaughter
I have bought 2 sets of the Staircase earrings and Pendant. The delivery was super fast, 2 days, and the jewellery is absolutely beautiful. Worth every cent, I'm so happy.
Haven't received my order yet or heard from them! I was hoping that I would have at least had an email by now to let me know the status of my order
Easy to order prompt deliverey very happy with this service wish there was more products to choose from
Quality products, well presented. Efficient service with personal email giving a good vibe. One suggestion with the chocker. A word about how the clasp operates would help. My husband and I were a bit challenged as we didn't immediately discover the spring action. Second purchase from Broome Staircase Designs. First was in person a couple of years ago and each experience felt positive and personal. Well done Julia.
Everything was so easy... from their website, to ordering, to receiving. I had a query about my delivery address and got a real person replying... if not a real person, it was some pretty clever software. On top of it all, my earrings came in a cute bag with care instructions and even matched the image. I wish them every success.
Ordering and delivery were very good. I was a bit disappointed that the pearls were not larger.
Thanks
Fantastic service... prompt and as promised. A beautiful purchase that looks good with everything! Beautifully sent in a pretty pouch which makes it perfect for gift giving. Highly recommended.
Very happy with my purchase. It's a shame Broome pearls were out of my budget. Customer service was excellent with several emails with follow up information. Delivery was excellent too. Very professional company.
The purchase of pearl earrings was easy and I appreciated the no fuss payment site. There was no confirmation of the purchase for over 24 hrs and no confirmation of delivery date.
At this time of writing I still have not received a delivery date.
I thought the follow up thank you email from the company excellent customer service.
But I would feel better if I knew the due date of my purchase being desbatched. Which is my experience with other internet shopping sites. Also this" rate your experience "has arrived before my product.
So my experience/ purchase is not completed.
Hi there Penelope - pls supply us with your Order Number and we can re-send your confirmation of order email to you. Ps You may have to update your email address if you haven't received one as order confirmation is auto computer generated.
I received the gift for Christmas and it is stunning. The only issue was it was originally sent to Broome and not to our address and mum had to chase it down.
Very nice to deal with thank you. Quality Australian product. Prompt delivery as well. I would recommend your product to my friends without any worries.
These will make lovely gifts.
Gorgeous product. Amazing price. Excellent service. Fast delivery. I will shop there again and have already recommended it to my friends. What more is there to say!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Suzan - have you contacted our shop or sent us an email for an update on your parcel?