From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Every article purchased was as described 1 item I ordered wrong it was fixed immediately, would recommend this great Co. To anyone & have done so to our close friends!
Beautiful earrings and pearls are lovely. Service was very quick and postage tracking was provided which was great,
Always s happy with my purchases that I make from Broome staircase designs... Now that they have after pay it's even better allowing us to get more of the beautiful products
Service excellent and staff could not be any friendlier or more helpful. Over all a excellent experience.
I found the web site easy to use and the items on show are stunning. The items I ordered were delivered very promptly and I was very happy with the pieces. I would definitely recommend the company.
Very Happy with the ear rings. My Mum, Sister & in laws to be will be thrilled with your product. The big day is in August in the UK.
Received my 12-13 earnings today Looking@ the site I purchased from they were round not teardrop (which I don't like) & the size is smaller than anticipated as I have pearls which are 12 & much larger.
I ordered items online for my friend overseas they delivered direct to her address and she loved them
From date of order to receipt of same was a matter of days. Very impressed.
The purchase is for my Granddaughter who is turning 18 very soon.
Order was received promptly, was a little concerned about the packaging as the earring were in an envelope with no hard covering but they seemed to be fine.
The site was easy to use. I saw a number of pieces that I would love to own and the photos were very clear
The tracking was good.
Staff responded quickly to a question about delivery details.
Thank you for helping with finding necklace we have been searching for for sometime. A very successful, professional and prompt transaction. Your service staff were most obliging and very helpful with all questions relating to our purchase. We would have no hesitation in recommending your business to our friends and colleagues. Very very satisfied.
This is the second pair of pearl earrings I have bought from Broome Staircase Designs. I lost one of the first pair, and replaced them as they were so lovely.
The order system was easy, and the delivery was very prompt.
The whole experience was easy hassle free. Ordering on line can be a risk however I was kept informed about my order which was good. I would recommend too friends.
Very happy with my purchase, except I was disappointed that the stretchy rings were unfortunately too big for my fingers, would be great if they came in different sizes. Very prompt in sending out purchase and arrived when they said it would. Staff are very friendly and helpful when I called. Definitely recommend Broome Staircase design
I was impressed with the speed my delivery was made. I am very satisfied with the product and may purchase in the future.
I had purchased several items. All good with the process. Then received them; extremely happy with two of the items but the last one was an absolute disappointment! The visual shown on the website is only from one angle, you need to view at least two different angles - front & back in order to make a fair decision, know that your choice is good & that you will be happy on receiving it! So feeling totally unhappy with the item, I had sent an email to company requesting a refund! No Response! Why?
Hi Rosalia,
Sorry to hear you are disappointed with your purchase. We note that your order was delivered on the 17th June 2017. We have reviewed our email accounts and unfortunately we have not received an email from you. Can you please contacted us again via email at sales1@broomestaircasedesigns.com.au.
Love my earrings. Will be looking for more items in the future. Much better dealing with Broome Staircase Designs than trying to find pearls to purchase through jewellers
Will definitely be purchasing again in future
Love love love my cultured freshwater black pearl hook earrings. Perfect design and colour/lustre, very comfortable to wear.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dyana, so sorry to hear that you are disappointed with your purchase. All pearls are unique and therefore come in all shapes and sizes. The product description on our website states that the pearls range between 12-13mm.
If you would like to send them back for a refund please contact us