From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
I purchased the pearl ring in gold. It arrived in a few days and looks like the picture on line.
Very happy with it.
But I wished I'd ordered a size smaller. I'll wear it on another finger from my original intention.
Just like the promptness of the delivery, the only downside was that Australia Post left it the letterbox, even though it was meant to be signed for. And l was home at the time.
So excited to receive these - open my parcel on the car as soon as I'd collected. Gorgeous stairway pendant & necklace & bracket. Love them - one of nicest presents I've bought myself.
Delivery was speedy, parcel carefully packed & care instructions are helpful.
Thank you!
Very impressed with the quality and quick delivery of my order. Although, I would have liked an extra little gold bag, as I bought two pairs of the same earrings for two gifts not one.
Finally purchased this ring after a few months of eyeing it off on the internet. Was a bit wary of purchasing it online and wanted to see it and try it on first. As I couldn't get to either of the shops I took the risk and ordered it online. I spoke to Susan at the Broome shop before purchasing it and she was really great. Assured me if it didn't fit I could swap it for the correct size. It was very quick to arrive in the mail even with the Easter break in between. Susan made sure it was posted the day I ordered it. I love my ring and took Susan's advice and ordered up a size. It fits perfectly. I am so happy with the whole process. Thanks so much!
I visited the store in April and found is clean and pleasant. The staff member was attentive and allowed me to try on multiple items until I found the perfect piece. She was helpful but not pushy. It was a lovely experience
Still waiting for the product to arrive after advice is would arrive by today.
I need it for a present for my wife for our anniversary this weekend!
Great communication, helpful and brilliant service. All requests met.
Ease of purchase and speed of acknowledgement and delivery details.
The very nice lady who served me was really helpful and understanding as I knew nothing about pearls. She made my day actually as I left knowing I had bought a genuine salt water pearl at a great price for my wife's 30th wedding anniversary. Couldn't be happier
Wouldn't honour there mistake with price listing on site and instead I got a refund before I managed to speak to someone. So yes pretty disappointing.
I flew over from Queensland and visited the store with my friend. We were very impressed with the selection on display. Customer service was excellent and no querie was too much trouble even trying to find the piece I wanted for my daughter that I found on the Buy from the Bush facebook page.
Honest description of product. Photos were clear. More photos of products would make it easier to evaluate item
I did receive the incorrect and incomplete order, but when I rang them sort it out, it was no trouble at all very easy and a pleasant experience. I would make another purchase in the future.
Great site, prompt delivery and stunning products in everyone's price range.
Fantastic service even with computer and phone problems
Prompt delivery and as advertised will recommend to friends and keep in mind for future orders
Arrived promptly and I have been wearing them every day
I rang the Mandurah office the 24th of March to order a pendant for a gift which they didnt have in stock they organised to have it made up for me which was dispatched from the Broome office last Thursday which I received on Tuesday.
It is perfect and service was extremely prompt and Suzie in the Mandurah office went above and beyond with what I was expecting as far as service goes. I will purchase again from this store.
Sincerely Karen Hyland
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Deborah in out T&Cs it clearly states that pricing is computer generated the pendant you are referring to is $3499. 00 that is a discount of $3499. 00 Clearly if this is advertised at 0.00 dollars it is a mistake, we are sorry that this has happened and we are trying are best to resolve the situation. I did try to contact you several times. If you would like to contact me I would be more than happy to help you out. Susie 0448364367. ERRORS WITHIN OUR COMPUTER GENERATED SALES (which may happen from time to time).
Please see the following information; -
As our Online Sales are computer generated we may from time to time experience a Glitch or Fatal Error, meaning that Customers may have received items at a higher discount than advertised. Sometimes items that are not in the actual Sale are also included. Please see the following in regard thereto:
Broome Staircase Reserves the right to cancel an order and refund payment of such items that maybe purchased whilst on Sale. Our Sales are computer generated and may have been falsely priced due to circumstances beyond our control.
For Example, a Sale that has been published as a 50% Off Sale and the item has been reduced by 50% again, rendering the item at 75% off in total or sometimes more. Also another item may have been included in this particular sale that are not actually on sale at the time.
This problem may occur when our website's application has been running slowly during the the Sale caused by our Hosting Service being overloaded.
We apologise for any disappointment and we thank you for your understanding and your appreciation of the impact that this would have on our bottom line and profit margins and that we always strive to offer our Jewellery to our customers at the best prices possible.