Broome Staircase Designs
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Broome Staircase DesignsReviews 2,016

4.4

From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
45
value
46
shipping
44
returns
11
quality
59
This company responds to reviews on average within 4 days
Australia
1 review
0 helpful votes
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Holiday purchase
May 18, 2022

Great customer service and beautiful jewellery design. Bought the ocean ring in Sterling Silver love it.

Date of experience: May 18, 2022
Australia
2 reviews
0 helpful votes
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Pearl earings
May 18, 2022

My wife loved them, and I strongly be they were value for money. Thanks.

Date of experience: May 18, 2022
Australia
1 review
0 helpful votes
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Shirley Bourke
May 16, 2022

I received my order excellent product and service I would recommend Broome Staircase Designs. I will certainly use them again. Thank you Shirley.

Date of experience: May 16, 2022
Australia
1 review
0 helpful votes
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Online order
May 14, 2022

Received an bracelet thinner making the pearl slide along thinner strap

Date of experience: May 14, 2022
Australia
1 review
0 helpful votes
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My second order.
May 11, 2022

A bit disappointed. The gold plated strand is a bit tarnished. Obviously been stocked for a while. Happy for the free gift. Thanks.

Date of experience: May 11, 2022
Australia
2 reviews
0 helpful votes
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Beautiful.
May 11, 2022

Beautiful pearl. Very quick service. Thank you. Carolyn

Date of experience: May 11, 2022
California
1 review
0 helpful votes
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Quick delivery and items as described.
The ring I purchased exceeded my expectations and I'm very happy with it.

Date of experience: May 9, 2022
Australia
1 review
0 helpful votes
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I am really unhappy. I have only received half of my order and my emails are not being answered.

Date of experience: May 8, 2022
Eileen P. — Broome Staircase Designs Rep
over a year old

Hi Jeanette our order was split between both the Mandurah and Broome store, the part of the order that comes from Mandurah is a lot Quicker, so sorry for the confusion. Susie

Australia
1 review
0 helpful votes
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Pink Pearl and gold studs
May 7, 2022

These little earrings are absolutely precious! They sit firmly on my earlobes with just enough weight to sit straight and not lol forward.
They are the perfect size on my ears and the pink is absolutely luscious. You can tell that I like them, like! I love them!

Date of experience: May 7, 2022
Australia
1 review
1 helpful vote
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Help
May 5, 2022

I love them and the style but they fell out three times in the first day I wore them now I'm frightened of loosing them so haven't had them on since

Date of experience: May 5, 2022
Eileen P. — Broome Staircase Designs Rep
over a year old

Hi Teresa I would love to help you out with these earrings give me a call at the Mandurah store. 0448364367 Thank you Susie

Australia
1 review
0 helpful votes
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Lovey rings
May 4, 2022

Great easy to order on web site came in the mail very quickly ordered for my daughter 21st present

Date of experience: May 4, 2022
Australia
1 review
0 helpful votes
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Birthday gift
May 4, 2022

Odering was seemless unlike making a choice from the many beautiful options. Received in prompt time & beautifully gift boxed. Thank you!

Date of experience: May 4, 2022
Australia
1 review
1 helpful vote
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Wrong item
May 4, 2022

I did not received he item I ordered I asked for a BLUE Mabe pearl but was sent a white one. I already Have a white one. With my order came an illustration of the blue pearl with my instruction which said I would prefer blue tones. I have contacted them twice through email and I am still waiting for a reply Very disappointed. The white pearl is lovely good quality and design but was not what I ordered.

Date of experience: May 4, 2022
Australia
1 review
1 helpful vote
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Happy Anniversary
April 30, 2022

My husband and I recently celebrated our 25th wedding anniversary in Broome. We visited Broome Staircase designs and were impressed with the friendly service and knowledge of the local attractions. I love my pretty pearl ring and we will be back again for our next milestone!

Date of experience: April 30, 2022
Australia
1 review
1 helpful vote
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On entering the shop, female staff were very attentive, spent time with me in my choice of ring,
And was custom made to my liking, one pearl put onto a silver band ring of my choice!
So happy with stunning ring, on collection on my ring, I ordered a necklace to made up from a pearl of my choice
Excellent service

Date of experience: April 30, 2022
Australia
1 review
0 helpful votes
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Pearl sizes
April 30, 2022

I was very disappointed that the black pearl on the bracelet was a lot smaller than the white pearl

Date of experience: April 30, 2022
Australia
1 review
0 helpful votes
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Pendent
April 29, 2022

It came on time, it's a little bit bigger than I thought it would be, tho I'm happy with it

Date of experience: April 29, 2022
Australia
1 review
1 helpful vote
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Pearl Girl
April 27, 2022

Very friendly efficient service. Lovely selection of pearl jewelry and stunning designs. Will definitely re-visit.

Date of experience: April 27, 2022
Australia
1 review
0 helpful votes
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Happy/Sad
April 26, 2022

I was very happy with the service l received. Helpful, friendly and the purchase process was easy. My only disappointment is even though l paid express postage Australia Post has advised me it will take 2>3 weeks for delivery. As this is a special birthday gift the recipient won't receive it until well after their day.

Date of experience: April 26, 2022
Australia
1 review
0 helpful votes
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Pearl Gold Bangle
April 26, 2022

Fast delivery. Goods nicely packed. Happy with purchase.

Date of experience: April 26, 2022