Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Great customer service and beautiful jewellery design. Bought the ocean ring in Sterling Silver love it.
My wife loved them, and I strongly be they were value for money. Thanks.
I received my order excellent product and service I would recommend Broome Staircase Designs. I will certainly use them again. Thank you Shirley.
Received an bracelet thinner making the pearl slide along thinner strap
A bit disappointed. The gold plated strand is a bit tarnished. Obviously been stocked for a while. Happy for the free gift. Thanks.
Beautiful pearl. Very quick service. Thank you. Carolyn
Quick delivery and items as described.
The ring I purchased exceeded my expectations and I'm very happy with it.
These little earrings are absolutely precious! They sit firmly on my earlobes with just enough weight to sit straight and not lol forward.
They are the perfect size on my ears and the pink is absolutely luscious. You can tell that I like them, like! I love them!
I love them and the style but they fell out three times in the first day I wore them now I'm frightened of loosing them so haven't had them on since
Hi Teresa I would love to help you out with these earrings give me a call at the Mandurah store. 0448364367 Thank you Susie
Great easy to order on web site came in the mail very quickly ordered for my daughter 21st present
Odering was seemless unlike making a choice from the many beautiful options. Received in prompt time & beautifully gift boxed. Thank you!
I did not received he item I ordered I asked for a BLUE Mabe pearl but was sent a white one. I already Have a white one. With my order came an illustration of the blue pearl with my instruction which said I would prefer blue tones. I have contacted them twice through email and I am still waiting for a reply Very disappointed. The white pearl is lovely good quality and design but was not what I ordered.
My husband and I recently celebrated our 25th wedding anniversary in Broome. We visited Broome Staircase designs and were impressed with the friendly service and knowledge of the local attractions. I love my pretty pearl ring and we will be back again for our next milestone!
On entering the shop, female staff were very attentive, spent time with me in my choice of ring,
And was custom made to my liking, one pearl put onto a silver band ring of my choice!
So happy with stunning ring, on collection on my ring, I ordered a necklace to made up from a pearl of my choice
Excellent service
I was very disappointed that the black pearl on the bracelet was a lot smaller than the white pearl
Very friendly efficient service. Lovely selection of pearl jewelry and stunning designs. Will definitely re-visit.
I was very happy with the service l received. Helpful, friendly and the purchase process was easy. My only disappointment is even though l paid express postage Australia Post has advised me it will take 2>3 weeks for delivery. As this is a special birthday gift the recipient won't receive it until well after their day.
Fast delivery. Goods nicely packed. Happy with purchase.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD
Hi Jeanette our order was split between both the Mandurah and Broome store, the part of the order that comes from Mandurah is a lot Quicker, so sorry for the confusion. Susie