From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
I was pleased with the prompt reply when the ring sent was not the size I ordered. Staff sent a replacement. I was so pleased with the ring I decided to keep both. One for myself the other as a gift. Well done
The item is as it was in the photo, sizing is precise and fast delivery
Love this bracelet. Really happy with it. Delivery was speedy. Didn't have to wait long will. Purchase from broome staircase designs. In the future.
I am so very happy with the Mother of Pearl Pendant that I had purchased as a gift, it was just as explained on the web site! It was packaged really well and arrived promptly! Terrific service, thank you
I was having trouble ordering online so I called for advice. I spoke to Susie who gave me all the information to complete my order however I was still having trouble. I rang Susie back and she immediately completed my order and fixed my issues. Huge thank you.
My parcel arrived in a very short period (from west coast to east coast). I am truly in love with mine (white freshwater 12 ml) and am very impressed with the black ones (Christmas gift).
Highly recommended Broome staircase designs.
First order of Pearl Earings didn't meet my expectations as they just don't hang properly
Second order of Fresh water Pearl Bracelet which I received yesterday. I was Pleasantly surpriced. Just Beautiful. Great Value for money. Will keep checking your website again.
I ordered this piece for my birthday. It is larger than I expected but this was a great surprise. I love it. It was dispatched and delivered very quickly which I appreciated very much.
Purchased a necklace for my wife which she loved but bonus was I received it ahead of time.
The quality is what I expected but the clasp is cheap and tiny to the point I cannot open it
Very disappointed
Very satisfied with the service and the quality of the purchases. Beautiful shop.
Thank you Pinjarra Golf Club for your review, Happy to do business with you in the Mandurah store.
Could be a bit more discreate with emails after purchase, especially for a birthday surprise when we share an email address thanks
Thank you for your feedback Greg. If we Had known we could delayed your receipt email send out for after the date.
Delivery was very quick and items were well packed
Have ordered a few things from this site and am always satisfied with my purchases... Will definitely be ordering more
This is my third purchase and couldn't be happier with my beautiful Broome Pearl jewellery. The service I received from Suzy in The Mandurah store was so professional. Suzy was so helpful a delightful, absolute pleasure to deal with at the other end of the phone. Nothing was too much trouble for her. Thank you Suzy. Packing was secure and super fast. Highly recommend. You definitely won't be disappointed.
I saw these advertised on FB. Made the purchase. Everything was prompt and efficient and I love my earrings.
Great - Products arrived quickly and are lovely. One for me and a Christmas present for a friend
Efficient, trustworthy business. Overall great experience.
We had a very friendly sales lady helping us.
Explained about different pearls and styles.
Would recommend your shop to friends.
Very easy to order, great range of jewellery with great sale items. I am very pleased with the item I purchased and will purchase more. Very efficient delivery and good packaging.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rhonda thank you for your feedback, but unfortunately the clasp is standard size for size of the necklace. We do other more easier options and a 120 day love it or exchange guarantee.