Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Much better than buying online! So many bargains, I need to go back and get the rest now!
Great service also!
Myra was very helpful in the showroom with my purchase and explaining various quality of pieces i looked at. I came back into the showroom several times.
Very happy with my purchases, and my granddaughter loved the bracelet for her birthday
Very impressed with the prompt service. Ordered online from Perth and arrived within a few days to Victoria. Great service.
Ordering was easy. Items arrived promptly in pleasing packaging. Items were as advertised. Thank you
I was glad i checked out the Broome Staircase Design during our short visit to Broome and found a pair of loose pearls that I really liked. Julia took care in explaining to me the qualities of the pearls and that she can install the necessary posts to fit my hoop earrings, which she did in about 20 minutes. I got the certificates of authenticity too. Very professional.
Thank you Julia and Allyson.
Good service but
Sometimes the web site doesn't operate well
Have bought many gifts from this shop and always been very happy with my purchases and how fast I received them.
I have been buying Broome Staircase Designs for several years now. The jewelry is quality at a good price.
From browsing through all the stunning items, great prices and such an easy-to-follow method ordering online and through to delivery, I was very impressed.
More than happy to recommend Broome Staircase Designs to family and friends.
The ordering was really easy, but I've yet to receive it.
As it's a Xmas gift, I'm hoping it will be here on time.
Absolutely stunning ring, very reasonable price as well. The shipping was so fast as well. Amazing company and I'll definitely be back to buy more in the near future
Easy order and fast delivery
Bracelets too small for my wrist though
Arrived as promised. Fast delivery considering cost to Xmas.
As advertised lovely coloured mix of pearls quick delivery.
Exceptional customer service.
My husband is giving me a matching bracelet and necklace for Xmas. And I bought the mother of pearl staircase pendant for my mum for Xmas.
Merry Christmas to you all
Wonderful experience and efficient service dealing with Broome Staircase Designs. Have recommended to many friends. The pearl we ordered for a friend's 50th gift was beautiful in colour, size and shape.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD
Hi Diana we are happy that we where able to help you with a bigger size.