Broome Staircase Designs
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Broome Staircase DesignsReviews 2,015

4.5

From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
45
value
46
shipping
44
returns
11
quality
57
This company responds to reviews on average within 4 days
Australia
1 review
0 helpful votes
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Awesome shop
January 1, 2023

Much better than buying online! So many bargains, I need to go back and get the rest now!
Great service also!

Date of experience: January 1, 2023
Australia
1 review
0 helpful votes
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Necklace purchase
January 1, 2023

Myra was very helpful in the showroom with my purchase and explaining various quality of pieces i looked at. I came back into the showroom several times.

Date of experience: January 1, 2023
Australia
1 review
0 helpful votes
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Excellent
January 1, 2023

Excellent service
Beautiful earrings
I would purchase from them again. Highly recommend them to my family and friends

Date of experience: January 1, 2023
Australia
1 review
0 helpful votes
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Great products
January 1, 2023

Very happy with my purchases, and my granddaughter loved the bracelet for her birthday

Date of experience: January 1, 2023
Australia
1 review
1 helpful vote
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Very prompt service
December 22, 2022

Very impressed with the prompt service. Ordered online from Perth and arrived within a few days to Victoria. Great service.

Date of experience: December 22, 2022
Australia
2 reviews
1 helpful vote
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Pearl rings
December 13, 2022

Ordering was easy. Items arrived promptly in pleasing packaging. Items were as advertised. Thank you

Date of experience: December 13, 2022
California
1 review
1 helpful vote
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Love my pearls
December 13, 2022

I was glad i checked out the Broome Staircase Design during our short visit to Broome and found a pair of loose pearls that I really liked. Julia took care in explaining to me the qualities of the pearls and that she can install the necessary posts to fit my hoop earrings, which she did in about 20 minutes. I got the certificates of authenticity too. Very professional.
Thank you Julia and Allyson.

Date of experience: December 13, 2022
Australia
1 review
1 helpful vote
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Very nice product
December 13, 2022

Good service but
Sometimes the web site doesn't operate well

Date of experience: December 13, 2022
Australia
1 review
1 helpful vote
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Recent purchases
December 12, 2022

Have bought many gifts from this shop and always been very happy with my purchases and how fast I received them.

Date of experience: December 12, 2022
Australia
1 review
2 helpful votes
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Pearl Jewellery
December 11, 2022

I have been buying Broome Staircase Designs for several years now. The jewelry is quality at a good price.

Date of experience: December 11, 2022
Australia
1 review
2 helpful votes
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Very happy
December 11, 2022

From browsing through all the stunning items, great prices and such an easy-to-follow method ordering online and through to delivery, I was very impressed.
More than happy to recommend Broome Staircase Designs to family and friends.

Date of experience: December 11, 2022
Australia
1 review
2 helpful votes
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Pearl bracelet
December 11, 2022

The ordering was really easy, but I've yet to receive it.
As it's a Xmas gift, I'm hoping it will be here on time.

Date of experience: December 11, 2022
Australia
3 reviews
16 helpful votes
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Amazing
December 11, 2022

Absolutely stunning ring, very reasonable price as well. The shipping was so fast as well. Amazing company and I'll definitely be back to buy more in the near future

Date of experience: December 11, 2022
Australia
1 review
2 helpful votes
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Lovely pearls
December 11, 2022

Easy order and fast delivery
Bracelets too small for my wrist though

Date of experience: December 11, 2022
Eileen P. — Broome Staircase Designs Rep
over a year old

Hi Diana we are happy that we where able to help you with a bigger size.

Australia
1 review
2 helpful votes
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Pearl studs and bangle
December 10, 2022

Arrived as promised. Fast delivery considering cost to Xmas.

Date of experience: December 10, 2022
Australia
1 review
1 helpful vote
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She loved the bracelet
December 10, 2022

As advertised lovely coloured mix of pearls quick delivery.

Date of experience: December 10, 2022
Australia
1 review
1 helpful vote
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Excellent
December 10, 2022

I ave purchased from Broome staircase before and always happy with my purchase

Date of experience: December 10, 2022
Australia
1 review
1 helpful vote
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Pearls
December 9, 2022

Exceptional customer service.

My husband is giving me a matching bracelet and necklace for Xmas. And I bought the mother of pearl staircase pendant for my mum for Xmas.

Merry Christmas to you all

Date of experience: December 9, 2022
Australia
1 review
1 helpful vote
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Earrings
December 9, 2022

Supplier communication good. Earrings pretty.
Horrific shipping time but not suppliers fault, all good their end.

Date of experience: December 9, 2022
Australia
1 review
1 helpful vote
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Stunning
December 9, 2022

Wonderful experience and efficient service dealing with Broome Staircase Designs. Have recommended to many friends. The pearl we ordered for a friend's 50th gift was beautiful in colour, size and shape.

Date of experience: December 9, 2022