Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
I purchased the earrings as a gift and I will be very happy to gift these to my friend.
Found what I wanted in the size I wanted and received in a few days
I have not received my purchase as of yet what more can i say
My first Oder of this bracelet was to small. I asked if I could return it for another size. My replacement order received in no time. Would recommend.
Photo true to form. My order arrived quickly even though flooding was a problem at the time. A lovely bracelet at a great price.
Easy purchasing, great communication and goods are packaged off quickly. Products are lovely
My lovely pearl and silver stud earrings were exactly as advertised, safely delivered in a timely manner.
Ordered two items online, one was no longer available they offered a similar more expensive item for the same cost, then added neuro bands as well. So very helpful, have purchased items from them in the past both online and at the physical stores
The earrings look like black balls with no pearlescent quality. They do not sit on the ear because there is no movement in the drop. Most disappointed.
Very satisfied with product and delivery. My future daughter -in -law absolutely loved the earrings and necklace set
Could not rate Broome Staircase more highly!
Fabulous website and the service was second to none. From order to delivery was less than 48 hours!
Absolutely thrilled with my purchase!
I bought the gold rock pool ring with the pearl. It is absolutely gorgeous. It fits a treat is lovely to wear. I can't stop looking at it. Thank you so much! Fast delivery too.
Prompt, efficient, lovely product.
Beautiful design
I absolutely love your jewelry, it's the highest of quality, beautiful designs and easy to wear, thankyou Also, quick and easy transactions and very quick delivery...
Had to return item and the girl I spoke to was very helpful. Giving me a replacement of more value for no extra cost. Great service!
The website was easy to navigate and the checkout was easy. Aust. Post kept us informed of where my order was at. A bonus pair of Pearl studs were included with my order which was a nice surprise. Thank you. The only downside was the pearl necklace I ordered was smaller than I expected, so it would have been good to have a picture of it on a model's neck to get a better visual picture of size.
Very easy purchased and quick delivery. Very satisfied with the product
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD