Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Recently purchased items and a no fuss payment a fantastic delivery service. Highly recommend this company. Thank you
We ordered some products online which included black pearls. After receiving the product we wanted to change the colour to one with a different hue. Went to the the Mandurah store. The staff member saw us as we entered and we explained the situation. She was very helpful and did her best to assist, showing us different options. We were able to find what we were after and left very satisfied. We will definitely order from them again in the future
I have been trying to find a necklace like this that is round, not chiselled. Absolutely perfect. Hope the 2mm size is back in stock soon
They arrived in a few days. Their site is easy to order from and I am happy with what I have chosen
They could have been in a box. When I opened the Mail satchel the earrings were just floating around in the satchel. Would have been nice if they were in a box. Earrings are beautiful though.
Such beautiful designs at amazing prices, love Broome and the pearls.
I recently gifted myself a lovely ring and earrings from Broome Staircase. I have been following for a while and finally now love my pieces.
The service was very smooth and delivery quite fast. Thank you
Wonderful company. Fabulous to deal with. I've absolutely loved every piece of jewellry I've ever bought.
Happy with cost, delivery fee and delivery.
Product is exactly what I was expecting.
The ear rings are shocking. I can't get the post through my earlobe hole. The backing is so thick. The bangle is fine but I am so upset with the earrings.
Love my rings and appreciate very fast delivery service, much appreciated
Received in very good condition and very promptly. Was described as shown thought black string may have been a little thicker but over all very happy
Ordering was easy, delivery was fast, have been a customer for about 10 years
Beautiful product
A gorgeous ring! Black pearl is my favourite and I had been eyeing off this ring for a long while. So glad I purchased it. Exceptional quality and sits beautifully on the finger. Customer service is A+. Will definitely be purchasing from this site again.
Gorgeous ring. Just love it. Thankyou so much. Fits perfect.
Very happy with prompt delivery to Perth post code
The whole experience was excellent. I love my earrings.
The lady I dealt with was lovely.
The piece of jewellery ordered was delivered in a very timely matter, boxed and in a gift bag along with a valuation certificate. The piece is as described and viewed on the website.
Stunning pendant, free earrings, lovely packaging and quick delivery, what's not to love?
Beautiful designs affordable prices and high quality pieces.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD
Hi there Kathryn, we are sorry that these earrings do not fit you. We will be in touch directly Kind regards The Pearl Team BSD