Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Great service and a beautiful product. Good quality and my granddaughter loved it.
Delivery all good - the pearl is more purple looking than black which is a little disappointing however will still wearvit
Please with item and experience with delivery.
Would recommend
The shopping experience was easy and uncomplicated. Postage time was amazing and the product? Simply divine!
Great quality looks stunning and a reasonable price
Well packed and delivered to my door by Australia Post
Well packaged, arrived quickly and the piece is lovely.
Unfortunately The size is not correct but the pearl is gorgeous and I can put it on my pinky finger.
Very positive. Good quality and arrived on time. Was exactly what I needed
Was a great price purchase,quick delivery,and when it arrived was a beautiful ring.Very happy with my purchase.
First time customer & so impressed with the speed of delivery. The bracelet was exactly as pictured & I'm definitely enjoying wearing this great piece!
Absolutely beautiful jewellery at affordable prices and fast delivery.
I recently had a small issue with a pearl bracelet I had bought and after contacting them was delighted with the fast response and resolution.
Love Broome Staircase Designs and always receive lovely comments when I wear their jewellery. Highly recommended 😊
Just received my ring and so thrilled with it.
Thanks.
The quality of my purchases is excellent for the price paid. I will certainly investigate further items to purchase. I only bought small value items as unaware of quality but am pleased to say the quality is great!
However if you want items quickly I suggest you consider paying for express postage. I ordered my goods on 3rd of month and have only just received then on 18th!
Perfect replacement for one I purchased along with my single champagne pearl in Broome
About 10 years ago.
So easy to deal with Broome Staircase Designs - I keep coming back because beautiful items and very professional & friendly service. Super fast delivery to Qld 👍👏
Delivery was not too bad, paid priority but took a bit longer than expected (Aus Post).
The bracelet was quite light and not quite like the photo.
My parcel arrived in good time and was exactly as described. So good to deal with I'm a very happy customer thank you Broome staircase designs
Great service, very quick delivery and quality products. Really appreciate the phone call to make sure I was getting the right necklace for the pendant. Thankyou!
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD