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Brilliance

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Alabama
1 review
0 helpful votes
Follow Brandon B.
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Brilliance answered any questions I had and was able to discreetly help me find the perfect diamond for my fiancé. I was skeptical to buy a solitaire diamond online, but the selection was great. I could not have asked more out of them!

Date of experience: July 7, 2016
Louisiana
1 review
0 helpful votes
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Brilliance is the best!
February 9, 2016

Brilliance is the best- truly! I have used them 2 times in the last 3 years, and each time they have been professional, price-competitive, and the diamonds have been beautiful. I took advantage of their trade in option and they made the process super easy. Plus, I wanted a unique stone, and Anthony Cappola worked with me to find exactly what I wanted- even though it wasn't yet listed on their site! I would definitely use them again, and would highly recommend them to anyone considering purchasing a diamond!

Date of experience: February 9, 2016
Texas
1 review
1 helpful vote
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Brilliance did an amazing job on our engagement ring. We did our research and shopped around and are so thrilled that we went with Brilliance. The ring is stunning and the quality and workmanship exceeded our expectations! Both friends and strangers comment on how they love the ring. We were so pleased with the engagement ring that we purchased a custom order groom's ring from Brilliance and are equally pleased. It was also a pleasure to work with Jennifer. She was helpful, responsive, professional and provided excellent customer service. We were hesitant to purchase over the Internet but glad we trusted the reviews and chose Brilliance.

Date of experience: July 5, 2017
Texas
1 review
0 helpful votes
Follow J M.
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Bought this ring for my to be husband to show he is spoken for during our engagement. Originally found on a whim on Pinterest. This was the only site that seemed to offer this design. The ordering process was very simple; I bought this during their Cyber Monday sale. My only wish was that they allowed for more characters to be inscribed on the inside of the ring and a more accurate delivery period. I had to email them after the "typical deliver time" has passed. In addition, I feel that for the price of the ring the delivery packing should have been of higher quality. My $400 ring was shipped in one of those bubble lined envelope is a drawstring baggie.

https://www.brilliance.com/wedding-rings/laser-carved-forest-pattern-mens-band-7-mm-cobalt

Date of experience: April 6, 2018
Pennsylvania
1 review
0 helpful votes
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Loved it
July 10, 2017

I bought an engagement ring from Brilliance. A couple days before it was due, I was told that there was a problem with the diamond. Anthony at Brilliance was very helpful, helped me pick out a new diamond, and made sure that I got the ring when I needed it. I highly recommend them!

Date of experience: July 10, 2017
Texas
2 reviews
0 helpful votes
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Great experience
February 23, 2016

I have to admit that I was very nervous making an online purchase for a diamond but Chris Strader help to ease my fears and answered all of my questions thoroughly and promptly. My diamond arrived within 2 days in an incredible amount of packaging! I felt like I was opening a box inside of a box, etc etc etc! When I first saw the diamond I was like "Wow" it was everything he described it to be. Absolutely gorgeous. I also promptly received an appraisal that I requested the same day. Very pleased with this purchase and would buy again.

Date of experience: February 23, 2016
New York
1 review
0 helpful votes
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I dealt with Parker Sonani who provided unparalleled service and excellent terms. He was there for me from A-Z and came through in having the diamonds arrive by the date I needed. Brilliance provided me with the most affordable and excellent diamonds based on my budget. GIA certificates and appraisal to boot! Simply Excellent. Highly recommend!

Date of experience: April 22, 2021
Indiana
1 review
0 helpful votes
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I ordered a center stone for an engagement ring and had a good experience. I felt like Brilliance had the best prices compared to some other places. The stone I got is GIA Certified and is good quality. I am happy with my purchase from Brilliance.

Date of experience: July 11, 2017
California
2 reviews
0 helpful votes
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Custom ring a success!
January 26, 2022

We needed someone to build our custom ring design, and Brilliance did it perfectly. With some patience and hard work, we collaborated to create the most beautiful ring, and my fiancé couldn't be happier. Which is a good thing, because she might not always be happy with me, but when she looks at that ring, she'll always be happy with it. Haha. Seriously, it's a long and tedious process, but we'll worth it. You only get one chance to do it the first time. Why not do it right? Highly recommend Brilliance.

Date of experience: January 26, 2022
Massachusetts
1 review
0 helpful votes
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Buy from Brilliance.com
October 20, 2017

Did a A LOT of shopping online for a stone. Brilliance.com won.

You can search for a stone using many criteria - different filters to apply to find the stone you want.

Excellent customer service throughout the process. Was able to talk to a knowledgeable and friendly representative easily.

Date of experience: October 20, 2017
Washington
4 reviews
3 helpful votes
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Quickly support
October 1, 2021

All my questions were answered courteously and quickly. I had some questions after my purchase and had no problem getting in contact with representatives quickly that were able to help me, so I can fully recommend Brilliance to everybody!

Date of experience: October 1, 2021
Colorado
1 review
0 helpful votes
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Excellant Service
December 5, 2016

I researched the internet for about 2 months looking for loose diamonds for an engagement ring! I found a perfect diamond and even had brilliance.com set the diamond for me. The quality is perfect and the service is excellent! I will be back again to shop for my jewelry needs!

Date of experience: December 5, 2016
Arizona
1 review
16 helpful votes
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Ordering from Brilliance was an excellent experience. From start to finish, they kept me informed of where my order was from the manufacturing to my doorstep. I ordered the wrong size, and they were very accommodating in finding a way to resize and work with my needs. The ring itself came out exactly as I had hoped. It was a very high-quality product. I had a great experience ordering from Brilliance!

Date of experience: March 13, 2020
Arizona
5 reviews
1 helpful vote
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Recommend
October 11, 2021

I get gifts often, and every time I see unique I always know the ring is from this shop.
All of my friends receive gifts from me exclusively from this shop and they don't mind it.
I totally can recommend

Date of experience: October 11, 2021
New York
1 review
0 helpful votes
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Erin worked with us to find an absolutely stunning stone that is as unique as we are. We were not findin what we were looking for by searching on the site and with in just a few days, Erin found the perfect match! She also gave outstanding advice on the band based on pictures I sent. Once ordered, the stone got caught in customs but some how the AMAZING orders department got the ring to us at the exact perfect time like magic! Thank you thank you thank you!

Date of experience: August 7, 2017
Florida
1 review
0 helpful votes
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I purchased a diamond from brilliance and I am extremely impressed. They have very good prices and quality jewelry; I would definitely buy from them again and recommend them to anyone. Thank you brilliance!

Date of experience: March 12, 2018
Wyoming
1 review
0 helpful votes
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PERFECTION!
December 8, 2016

I absolutely love working with brilliance.com. They were so helpful. My package arrived exactly what it said it would arrive. It was packaged safely. My ring is absolutely perfect. Exactly how I wanted it!

Date of experience: December 8, 2016
Virginia
1 review
2 helpful votes
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Great Quality
August 3, 2018

My other half loves his ring. He went with the Koa ring collection and the ring he chose was perfect. The ring was true to size and it was beautiful. It looked exactly like the photo. On top of that, it was at a great price.

I recommend Brilliance to everyone. :)

Date of experience: August 3, 2018
Washington
1 review
0 helpful votes
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Had a very sour of the moment idea for an amazing proposal, the only problem was I needed a custom ring and needed it under 4 weeks. Well I contacted brilliance and they had it to me in under 3. A beautiful custom made ring at a value I couldn't have found anywhere else (I looked and no one compares) brilliance has allowed me to have the perfect proposal. I can't say thank you enough. Amazing service, I recommend brilliance to everyone.

Date of experience: June 6, 2016
Florida
1 review
5 helpful votes
Follow Nam P.
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Jordan and the rest of the representatives were amazing and helpful. They helped find the right diamond and ring for my soon to be wife. She totally loved the ring. They also were speedy about getting me the ring to the dated I needed to propose to the love of my life. Thank you Brilliance! I will be buying from you again.

Date of experience: August 31, 2018

Overview

Brilliance has a rating of 4.4 stars from 421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Brilliance most frequently mention customer service, engagement ring and wedding band. Brilliance ranks 3rd among Diamond sites.

service
95
value
94
shipping
96
returns
48
quality
94