BrandNex.com

I placed an order with this company on 5/14 for tattoos that were supposed to arrive by Memorial Day for an event. I checked back in on the order the Wednesday before Memorial Day Weekend and saw that the order was still in pending. The CSR told me they would immediately print and ship however they would not arrive by the date we needed them. I asked that they print them anyway. After a week and still no tattoos, I logged back into their website and once again saw the order was pending. I again called in and was told that they did not know why the order hadn't printed and they would print and ship that same day. Now, a week later once again, and I log in and see that (surprise surprise) the order is back in pending. Again I call and they still have not printed the tattoos. No apology or explanation from Brandex. Just a simple I'll process your refund. I couldn't tell you about product quality but can tell you their customer service sucks to say the least and in my experience, this company is extremely unreliable. Steer Clear.

Fast wristbands, great customer service. I see other reviews on here but i had no problem with them.

I was attempting to buy lanyards from Brandnex for a tradeshow. I placed my order and had a slight delay in the art department so I called and they told me it would not delay the order. I have paid for expedited shipping with a shipping date of the 12th. Convention was the 16th-17th-18th and after calling a few times, leaving messages etc I finally get an answer on the 19th (today) that they can ship them mid next week. The tradeshow has passed and now I don't even need the lanyards anymore! Was really disappointed, I loved the look of them and the price, and if someone could have just stepped up on the customer service level then I wouldn't be left with bad review to give. I do several promotional events and I was hoping this company would become a new vendor of mine to work with me for the year ahead. Companies need to provide better customer service and support to gain confidence and trust with buyers. So many competitors out there, I hope they realize the business that is lost when they don't pay attention to detail. They have offered me a full refund in 7 business days.

By far the WORST company I have ever worked with. We placed an order for 150 shot glasses on June 20th for our friends going away party. On June 22nd I got an email asking for a better picture for the glasses, so I sent one thinking they had already started making my product. My package was supposed to arrive on July 1st and when it didn't I tried to get ahold of someone on July 2nd with no success. So after the holiday I got ahold on someone on the phone on July 5th and they simply told me my product was still in production but should make it by Friday the 8th which is when we needed them. So on the 6th I called again because I was suppose to get a follow up phone call and never did. 2 days before the going away party I was told my customer service that the product we ordered had been discontinued and that they were surprised that no one had called us sooner. Yeah I was surprised too and really really pissed off. They tried to make things better by offering me elastic bracelets and a full refund which I accepted. However on the 7th, after the bracelets had already shipped they told me that since they gave me the bracelets that they were only going to give me a 25% refund instead. Well I was furious and tried to get a hold of the supervisor for hours with no emails returned or phone calls. So on friday the 8th we got the bracelets and decided to send them back for a full refund. Brandnex refused to give me a shipping label so I had to pay to send back the bracelets that I didn't even want. Now its been almost a week since they got the bracelets back in their possession and I'm still waiting on a refund. This company is by far the worst company I have ever had to deal with and in my opinion should be shut down. The suck at customer service, rip off their customers, and frankly are full of BS. I will never recommend Brandnex.com to ANYONE!

Order 1,000 tattoos.

1st: They were all sticking together would have 50% waste after cutting them and sorting the sticky pieces and trashing them (I had NO CLUE I would have to cut all 1,000!).

2nd: Had them out at the expo and kids were putting them on, They are very sticky for one, not a typical tattoo where the ink is on your hand, they are adhesive with colors on them with the sticky side out. I had one on my hand, after a couple hours they turned pitch black, had many kids come and wanted their black tattoo removed, I tried baby oil / rubbing alcohol and nail polish remover to no avail. Kids were crying, I was totally embarrassed as the only way to take them off is peel the top layer of your skin off.
3rd: I get an email from them stating this: Our quality control team has reviewed your order and has concluded that the tattoos have met or exceeded the quality requirements. We apologize for any inconvenience we may have caused. (Kids skin need to be peeled to get these useless tattoos off!)

They offered a 10% discount on future orders or on this order.

My response and I highly doubt I will receive a response to my email:

I would like more than a 10% discount, they turn BLACK after a couple hours of wearing, it happened on my skin and many others during the expo. Also>>>HOW DO YOU TAKE THEM OFF?!

PLUS I had to throw out so many due the sheets sticking together. I would venture their would be 50% waste if I get rid of all the sticky pieces.

I would like to have the ingredient list to see if they are safe.

Customer Service is horrible, please do not order tattoos from them, I do not believe they are safe after all this, my hand is still raw from last weekend from taking off the tattoo, poor kids!