BrandNex.com

I wish I would have read reviews before placing an order. As many have stated on the reviews i've read, horrible customer service. I placed an order for wristbands with "RUSH" shipment. $145 for 200. The expected date was for June 5th. Yep, you guessed it, I did not receive on June 5th. Not that big of a deal as my event was for the following day. DID NOT receive them then either. I still don't have them. During the wait, I chatted with 2 different reps stating that they would have someone email me within 24 hrs to follow up and also to refund the RUSH charge. No email at all. I decided to call. When I called their "customer service", someone answered and said "Hello"... and that's all. No name, no introduction, no thank you, just hello. It sounded like a kid and he was in a kitchen or something. I asked for a refund and the guy he told me that I have to email some help email address to give me a refund. He said the OPPOSITE of what I was told via chat. Smh. This is my fault for not reading reviews prior to ordering. I will be putting this company on Better Business Beareau

WORST CUSTOMER SERVICE EVER! They would not reimburse a fee that i was forced to pay. This is because they(Brandnex.com) decided to ship my order in an envelope when the bracelet was too thick for the envelope so i was charged by the mailman.

Then after calling their customer service station 4 different times trying to talk to a manager to discuss my issue with them and that would not happen. The call representatives would never take any accountability whatsoever and make excuses every time for why I cannot speak to a manger. And this company also does not respond to emails if you have an issue with your order which you most likely will

I have pretty much never posted a review of a company before, but I will gladly go out of my way to post one for this company.

Terrible, terrible, terrible. Customer service is straight up AWFUL. I did the 100 wristbands + 100 free wristbands deal and my final price was $64 when I ordered them. Then, when I got my invoice by email, it was $95, so they clearly uncharged me. I've emailed them, called them, online chatted them, everything. They've told me they would refund some of the uncharge because so far no one has had an explanation for it. Still haven't gotten the refund. I've talked to so many different people from this company, all with no answers. DO NOT ORDER FROM THIS COMPANY.

If I have at least deterred one person from buying from this company, then I feel better about paying $25 extra for my wristbands if that means they lose business from elsewhere. This company is the worst I've ever dealt with, and their lack of concern/zero care for their customer happiness is rude, unreasonable and highly unacceptable. To be manipulative and take advantage of your customers is just wrong, and I will never endorse this company in any way. If you want to be cared for as a customer and actually pay for what you ordered THE FIRST TIME, I suggest you go somewhere else.

This place is a joke. I had planned a wedding cruise so for all of my guests I was going to get them lanyard tags done and we ordered these on August 23rd with 7 day shipping. A couple of weeks later I contacted them to ask them where they were they told me that they were in the mail. This was very important because of it being a wedding. I called every day for 5 days straight and they told me that they would be delivered by the 16th of September which we were leaving out on the 17th. I told them how important this was they just kept reassuring me that they would be there on the 16th of September. I was so worried about them not being delivered on time that I ask a girl to promise me that they would be at my house on the 16th she promised that they would be there considering it was August 23rd when I ordered them was 7 day shipping and here it is August 14th... So now it's the 17th of September we are heading out that day they are still not delivered to my house I contacted customer service they told me that the order has been cancelled and they have been cancelled a long time ago they purposely lied. So here it is that we are on our way to our wedding cruise and my guests gifts are not even on their way I talked to customer service and till I was blue in the face they did nothing to resolve this matter their attitude was oh well. This was not a birthday party this was a wedding. I would tell everyone not to use this company I believe this company is probably ran out of someone's home. Want a horrible company

Great company to order from! I needed a temporary tattoo for my Halloween costume and they helped me from the start. I signed in and had someone live chat and message me. Usually I am skeptical about this but she was very helpful. I sent her the picture of the tattoo I needed and she gave me suggestions and feedback on the size. Amazon did not have the tattoo I needed so I am glad I looked at this site to have them make it and have it to me in 2 days for halloween!
Will use this site again and I will highly recommend Brandnex.

I placed an online order and failed to attach my artwork (don't judge LOL)... I immediately get an email that says, "We would love to process your order... but... we will need your artwork in order to do so..." (something like that) key word is immediately! Well when I dialed the number and pressed the prompt for Art Dept... A REAL LIVE PERSON ANSWERED! Let me add the person that sent me the email! That was like HUGE in this day and age! Cecelia was so understanding of my novice artwork and great idea... she was able to scale down or up (hey... no judgment zone) my image and didn't stop making sure I was happy, even when the order was sent on to production. I appreciate her attentiveness and her patience.

My company ordered custom tattoos for a series of large events. Unfortunately, the quality of product we received was incredibly poor. After they were applied, the tattoos remained very sticky, and collected lint, hair, etc, so that by the end of the event the area of the tattoo looked black/dirty. Further, they were difficult and painful to remove with baby oil, etc. We received several complaints from our attendees.

The "assurance" about quality on the site is a blatant lie, as I've now seen other similar reviews: "Beware that most companies cannot manufacture retail grade tattoos and will ship you a cheap alternative that looks terrible when applied. Rest assured we use high quality materials that are safe to apply to your skin."

I reordered through another company who was able to meet the same rush turnaround time for about half the cost, and provide tattoos that were INDIVIDUALLY CUT and actually good quality.

When I confronted customer service about the poor quality requesting a partial refund, I finally received a response after 3+ emails saying that they could replace my order, but not provide any refund. No thank you, I have no need for 3,000 more sticky, dirty tattoos.

I ordered braclets that were supposed to take 21 days. After 24 days I called the company and they said they forgot to place to the order. They sayd they could place the order and it would take an additional 21 days. I needed the braclets sooner so needed to switch the type of braclets I was ordering. Then refused to give me anything more then a 5% discount and gaurented the braclets would be in NLT Monday. It is now tuesday and the braclets have shipped but I still dont have them. When I call customer service they are rude and really dont care about my problem. I would never use this compnay- EVER!

This company has the absolute WORST customer service I have ever encountered with a company. I spoke to their design department and reps twice before placing an order for temporary tattoos. I was assured that if they were not able to do what I needed, and I wrote it all out in the comments when placing the order that it would not be a problem getting a refund. When the tattoos arrived not only were they EXACTLY WHAT I DID NOT WANT, they were the worst quality tattoos ever. As soon as you transferred it to your skin it started cracking/wrinkling and peeling and they were just sheets of tattoos that you had to cut out, so there was a very distinct clear box around the outside of our logo where you had to cut it out. Penny kids tattoo that you get out of machines at the grocery store are better quality than these. This company REFUSED to let me talk to a manager or supervisor, even after I called on 4 different occasions apparently they were never there. They also REFUSED to stand behind their word, and would not give a refund for their crappy product. We had to resort to contacting our bank and reporting them to ask for a charge back. I have never in my entire life of dealing with customer service on online companies, ever experienced anything worst than this. Horrible company, if you value your own company's brand image stay far away from them.