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Lorenzo W.

Contributor Level

Total Points
81

1 Review by Lorenzo

  • BrandNex.com

6/8/17

I wish I would have read reviews before placing an order. As many have stated on the reviews i've read, horrible customer service. I placed an order for wristbands with "RUSH" shipment. $145 for 200. The expected date was for June 5th. Yep, you guessed it, I did not receive on June 5th. Not that big of a deal as my event was for the following day. DID NOT receive them then either. I still don't have them. During the wait, I chatted with 2 different reps stating that they would have someone email me within 24 hrs to follow up and also to refund the RUSH charge. No email at all. I decided to call. When I called their "customer service", someone answered and said "Hello"... and that's all. No name, no introduction, no thank you, just hello. It sounded like a kid and he was in a kitchen or something. I asked for a refund and the guy he told me that I have to email some help email address to give me a refund. He said the OPPOSITE of what I was told via chat. Smh. This is my fault for not reading reviews prior to ordering. I will be putting this company on Better Business Beareau

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