This company is terrible! Ordered 100 bracelets and paid extra for shipping. Order was a week late. Company said they would send an extra 50 for inconvenience. The order came and 99 bracelets were sent. They do not honor what they say and are allowed to short your order due to their 10% over or under policy. Customer service is HORRIBLE! Please take your money somewhere else!
Our school ordered bracelets as a motivation tool for our kids during testing. These were a real hit! This kids loved them. They came on time and the quality is AMAZING. Will be continuing to order these in the future!
I was extremely disappointed of brandex bracelets because there was significant lack of communication throughout the process. The order was created for rush delivery, they emailed once saying they could get them there one day later than planned, which was okay. However, then the bracelets never showed. Three phone calls, multiple emails, silence from them. Finally I go on their online chat and somewhat talk to someone who said to re order them or email customer service. Ended up requiring a full refund and went with 24hourwristbands (highly recommended). They got the job done and updated me as we went on.
I am past the boiling point with this company. I have gotten nothing but run arounds from customer service for 2 weeks now. One says its been shipped by no tracking # available! I paid thru paypal and I am praying I can get this money back which is not even mine but belongs to a fund for someone that has breast cancer. I am livid right now!
This is my third time ordering from Brandnex.com and I have nothing but great things to say about their company. Their bracelets are quailty made, cheap ( but not cheaply made) and are always delivered on or before the date they promise. Rick in customer service was great and made the whole process very easy. Highly recommend them for any promotional needs.
We needed help from Brandnex and we got it without any hassles. Rick and Alicia were both very helpful and patient with us. They answered all our questions and willingly offered suggestions. We really enjoyed our customer service experience!
I went to BrandNex for some custom temporary tattoos for my child's event. They came out awesome and I got them so quickly. The price was super affordable and I had no issues from ordering to receiving the tattoos. Will definitely use them again.
I order about 2,000 pins each year for an annual conference, and in both August 2016 and August 2017, Brandnex delivered some beautiful 2x2" pins-- a total of 4,000. I especially like how they turned my ppt artwork into something truly beautiful and produced the pins on time and in budget.
My daughter was looking forward to these bracelets. It was great when they arrived early. However, Upon opening the package however her excitement turn to disappointment. Since the braceltte didn't look as she had imagined.
Upon calling the Texas based customer service number not only did they understand the issue but they shipped out new bracelets for no cost. My child is thrilled with the final product.
Brandnex couldn't make things easier.
One happy customer.
She always goes above and beyond to help me. She even took my order when she did not have a sales rep. She is genuine and caring and concerned and she is the reason I use your company for repeat orders. You are lucky to have an employee like her. I have been in customer service for decades so I especially appreciate people who go above and beyond. Thank you Cecelia.
This company does not do its own production - the company that actually does it in Houston told us Brandnex is a couple of people working out of someone's basement. This explains the complete lack of responsiveness, professionalism and outright lies they have told us over the last 6 months we have been trying to get our order fulfilled. DO NOT PAY CASH - they will take your money and never deliver. I have had to call and email multiple times each week since August (its now January) trying to get our order fulfilled. The small part that was delivered was just thrown in a box causing damage to the products and they even sent some boxes to the wrong address. The Better Business Bureau does not even recognize them as a business.
Ray Oliver was my customer support guy and he did an amazing job! Throughout the tardiness of the entire order and all the shipping slow downs, Ray was there and saw after the package personally. He was amazing!
Ordered wristbands and they sent a proof, which was wrong and we sent back for corrections. They send the corrected proof and we agreed. They shipped the product that looked like the first, uncorrected proof. When I contacted the company they said that the proof wasn't reflected in the price and that I would have to pay more money for the product in the proof they sent. Now I have to pay to ship their unwanted product back for my refund. Poor customer service is not work any imagined Discount. DO not recommend!
Unbeatable prices, they are the cheapest online plus they delivered my wristbands within 2 days. I didn't even expect them for at least 2 weeks. This is my new go to company moving forward! Highly Recommended!
Worst Customer Service Ever! Rude! Disrespectful! Harassing and threatening! I ordered temporary tattoos 35 days ago and am still waiting. No one there cares about your order and flat out tells you they can say anything and treat you rudely and no one is held accountable. They take your money and do not deliver your items and when questioned it all becomes YOUR fault. Would NOT recommend this site to anyone!
Do Not Order anything from this company! They will take your order and never deliver the product. There are no supervisors or managers for you to talk to and when I asked them who the owner was, customer service told me to find out online and refused to tell me. It's been almost 3 months and I haven't received a refund for the wristbands I never received.
I love that you can create your own temp tattoo! Did these for a friend's bday - what a big hit! So unexpected of course. Any picture or words you want - so cool. And this is a reputable company with good customer service in my experience.
Too much to type, but just know that I am still waiting for a phone call that was promised from "higher-up" regarding an UNSATISFIED customer and how things can be rectified...
Lowlights:
1) turn-around was promised on the website to be 24-48 hours (assuming business days). They called 2 WEEKS later saying that the ink wasn't available and could we wait another week before they could produce my wristband. Fine...
2) received the product 3+ weeks after initial order
3) 2 weeks after receiving the bands, the ink is coming off! Called and asked why and they informed that since it was a promotional item the ink isn't permanent. I was stunned! They let me know that it was mentioned in the "Terms and Conditions" portion of the agreement. Still am looking for that link... Seriously! Even if its supposed to promote my business, why would I want something that fades after only 2-3 weeks! That doesn't make my business look great either! I get the fact they have that for legal purposes, but that is a^%&* way of doing business, regardless.
These bands were for a fundraiser for our High School Athletic team. Now we've spent money on a product that we can't responsibly get a return on.
You can count on the fact that, while I'm sitting in the stands at all my children's events, I will let every and any parent/coach/fundraiser/business know that when shopping for wristbands, stay as far away from this company as possible. Wristbands are VERY popular with players, parents, and fans. This topic comes up a lot!... and this is the abridged version of my dealings with the company...
Write your review to help others learn about this online businessDo not buy from this company. They will take your order, take your money, and not deliver. I placed an order for delivery within 4 days, paid extra for shipping to get it there by due date, and got confirmation of order. No call was made to say order would not make it. No call was made at all when it didn't arrive on set day. I have called 8 times and have been put on hold to have the caller NEVER come back. My event is in 2 hours and event will be ruined. Left 3 messages. Still no call back. Never again
This company deserves a 0 but unfortunately you can give that... I have never dealt with a company with such TERRIBLE! Customer service, not to mention a bad product. I spoke to the owner himself to try and resolve my issue and he won't even take it upon himself. I would NEVER recommend this company to anyone.
Overview
BrandNex.com has a rating of 3 stars from 51 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BrandNex.com most frequently mention and customer service. BrandNex.com ranks 4th among Wristbands sites.
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