Shawn D.

I placed an order with this company on 5/14 for tattoos that were supposed to arrive by Memorial Day for an event. I checked back in on the order the Wednesday before Memorial Day Weekend and saw that the order was still in pending. The CSR told me they would immediately print and ship however they would not arrive by the date we needed them. I asked that they print them anyway. After a week and still no tattoos, I logged back into their website and once again saw the order was pending. I again called in and was told that they did not know why the order hadn't printed and they would print and ship that same day. Now, a week later once again, and I log in and see that (surprise surprise) the order is back in pending. Again I call and they still have not printed the tattoos. No apology or explanation from Brandex. Just a simple I'll process your refund. I couldn't tell you about product quality but can tell you their customer service sucks to say the least and in my experience, this company is extremely unreliable. Steer Clear.