Brainety has a rating of 1.5 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Brainety most frequently mention credit card, customer service and monthly subscription. Brainety ranks 76th among Educational Games sites.
When signing up for the trial the ToS state that there is a button on the website that allows you to cancel your subscription if the website is not a good fit for you - this button does not exist and instead you HAVE to email in order to cancel your trial to avoid being hit with a $79 charge. Would give zero stars if I could, obviously; it's not even an accurate test, every result I've seen gives a person an IQ of 131.
I emailed at the beginning of my trial so I hope that I hear back soon enough to cancel the subscription - otherwise I will be getting my bank involved
I made 8 eur payment and after that they took They took 79 eur without approval. Support said it was subscribtion cost but didn't apply for any of it. Anyways it is scam.
Dear Alex,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Best regards,
Brainety Customer Support Team
Helps me in keep my brain active as I was advised to engage in mentally stimulating activities. It's pretty healthy as my memory is starting to deteriorate and I want to fight it off, lol!
Thanks for the awesome review, Melani!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please don't hesitate to tell others or shop with us again!
Definitely do not use this service. They are all "title of review". If you have a free trial don't try and get the results they are an awful service. Hope they have bad karma heading their way.
Hello Ben,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
They take £8 for an IQ test and then take your card details and charge you £79! Has happened to so many. Do not give your details!
Dear Rox,
We are very sorry to hear about this inconvenience.
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
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Looking forward to hearing from you soon.
Kind regards,
Do not play this! It's a scam. They will ask for $8.50 which is no big deal and then then charge $79 / month without notification. Don't do it!
Hello Kaycie,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
We look forward to hearing from you soon.
Best regards,
Brainety Customer Support Team
This almost got me, literally pulled my card out, but I hesitated...
I had a random thought to check reviews on this company first (heh, an intelligent choice I'd say.)
I'd admit the most of this is visual based pattern puzzles to solve. I'd like to think I got most of them, or if not all of them right at least. I wasted my 15 min of life doing this, but not gonna lie, it definitely made me think a little, so I'll turn this around for me in a more positive way. At least I had a moment to use my problem solving skills for a brief moment. Not only that, I managed to dodge the bullet, and practice not being impulsive.
So screw you Brainety!
Trying to monopolize on impulse, time investment, effort and thought investment, and naivete.
You're a different kind of evil, from the look of your theme, it's like you try to "cater" to the user, make them also have a dopamine rush with words like "Welcome back, Smartypants." you flatter, you lie, you scam, you straight up suck Brainety.
This is run by some sick, twisted, demented, dark people. The kind of fake people who know too much for their own good, to put up masks, and facades for their own gain. Horrible, turn from this, all of you.
To all the 1 start raters and victims of this scam, thank you for reviewing this company, your words were not in vain, I have been spared and thanks to your messages and warnings. I heed them. I hope you all get what's owed back to you and Brainety completely shut down.
Dear Jon,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
One of the most intelligent mind programs I've ever seen is Brainety. I adore the interface and its program. I make it a habit to practice or train my brain every day.
Hi Kevin,
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
Have a nice day!
First off the supposed "IQ" test is fraud and does not accurately measure anything and they fakely certify their test. Secondly they are scammers and will charge you Approx $79.80 after a couple days since your IQ test purchase. I doubt I'Il get a refund.
Hi Laird,
Thank you for bringing this matter to our attention!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Best regards,
Brainety Customer Support Team
Paid $8 for the trial period yesterday, and thankfully realized after looking at reviews realized that they would charge me $80 if I don't cancel this now. The only way to cancel your membership is to email them. There is no button on the website or in your account, and if you call them, there's just a voice recording saying to email them. I got an automated email back saying they are going to assign my case to a rep within 24 hours, so even if you try to cancel on day 6 of the trial period, you're screwed. Hopefully they'll cancel it immediately but this is absolutely a scam, I also have a feeling all the positive reviews you're seeing are faked.
Dear Erin,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
Don't order from them. They charge 8.99 for a test resullt + 7 day trial. No other alternative. This means that later on they will charge you 79.80$ because your 7 day trial is up. In addition to this, they don't give you any idea of what your getting yourself into, providing absolutely 0 information besides "7 day free trial" and a training program. I thought "Oh cool they give me a lil 7 day trial to their program to let me see if it's worth buying" but they don't even ask if you want to extend your subscription which seems highly innapropriate when they give you no other choice. I'm get a lecture on processing fee for information by a Karen when a website based on computated information. A COMPUTER DOESN'T NEED MONEY TO DO IT'S JOB.
Dear Adrian,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Best regards,
Brainety Customer Support Team
Brainety-Spiele machen Spaß, sind einfach und anregend. Ich kann es Leuten wärmstens empfehlen, die sich gerne selbst herausfordern. Es gibt harte Testsachen, von denen ich nie gedacht hätte, dass sie da drin sind - es ist gut! Jeder sollte es versuchen.
Danke für die tolle Bewertung, Robert! Wir arbeiten hart daran, Erwartungen wie Ihre zu erfüllen, und wir freuen uns zu hören, dass wir für Sie ins Schwarze getroffen haben. Kommen Sie bald wieder und besuchen Sie uns. Ich wünsche ihnen einen wunderbaren Tag!
I trusted this site and I ordered a test for 8euro, I received a receipt and thank you for your order. I received another email - Join the community activate your account, so I click as I thought paying the 8 euro entitled me to join some community. I clicked profile and all I saw was my name and nothing else. There is no where on the site to cancel subscription! No where does it mention yearly fees. I am contacting my bank today. And they came back to me politely saying thank you for your email but sorry no refund!
Dear Maria,
Thank you for bringing this matter to our attention.
We can confirm that your case has been resolved. If there is anything else we could help you with, please do let us know.
Thank you for your understanding. Have a nice day!
$#*! you. That was 30 minutes that I'm not going to pay you $15 for whenever I already paid you in my $#*!ing time. You think we all just get to live here infinitely? $#*! you for stealing $#*!ing life from me. And more so $#*! you for trying to $#*!ing charge me to get that life back. Hell yeah it does
Dear Dohn,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
I was curious about my iq and playing some brain games. But there is zero button to cancel subscription.
So I guess the fact I was likely scammed is the greatest indicator of a low IQ
Hello Sean,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Best regards,
Brainety Customer Support Team
I took a chance with the new Brainety and it paid off! It's very entertaining, keeps one busy, I love the tests and I'm happy with it. As I continue with its program, I can only imagine that it will make my memory better.
Hi Martina,
We’d just like to thank you for taking the time to write this review, and every bit of feedback like this does so much to help us out.
Have a nice day!
I paid $8.9 for a test and a week later got a charge of $79.8 on my account!. I have disputed through bank.
Dear Nikki,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
Brainety is awesome! Simply put, a fun way to test your critical thinking skills. Not a very long test, but still fun to do. Hope you'll enjoy this as I have. Money well spent, have a great day.
Hello George,
We can’t thank you enough for the kind words about our product/service. Your review means a lot to us and lets us know we’re on the right track!
Have a wonderful day!
Healthy mental exercise is a necessity and I'm into it with Brainety's help. It's challenging and inspiring. I make sure I do not skip any required activity. Worth it!
Hi Dennis,
Thanks so much for your feedback! We’re really glad you enjoyed our product, we’ve found it’s a definite customer favorite!
Have a nice day!
This is perfect for our age at 40. I've noticed that I am beginning to be forgetful and the doc says one way of keeping the mind alert is to exercise it by lots of readings and mental games/exercises. Brainety was a recommendation and I am on my 4th month of using this. It is fun to use and exciting. I aim to increase my IQ each time. Love this, highly recommend!
Hello Rita,
Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you at any time.
Have a great day ahead!
Answer: Scam company 100% who finds loopholes legally. So don't be fool guys they ask credit card number
Answer: Hi Jesse, Thank you for contacting us! We really appreciate it. You may refer to our contact channel - support@brainety.com so that one of our representatives can discuss your concerns. We're committed to providing excellent customer service and are looking forward to hearing from you. If there's anything else, we can do for you please let us know. Have a great day! Brainety Support Team
Dear Hannah,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thank you for your understanding!