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Brainety

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Australia
1 review
0 helpful votes
Follow Lisa P.
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You will pay for a one off test for a few dollars but then they will charge you for a full subscription which you have not asked for. PAYPAL allow these companies to get away with this. DO NOT FALL FOR THIS SCAM. Wish I could give negative stars

Date of experience: January 8, 2024
Richard D. Brainety Rep
over a year old

Hi, Lisa. I'm sorry to hear about your experience with us. We understand that you had an unpleasant encounter, and we want to do everything we can to make things right for you.

We would be pleased to go over the specific situation with you in greater detail so that we can better understand what happened and how we can improve in the future.
Please email us at support@brainety.com.

We're dedicated to providing exceptional customer service and want to hear from you.

Best regards.
Customer Support at Brainety

DO
1 review
0 helpful votes
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Excelent app
March 15, 2023

Very interesting app! It has helped me a lot with my brain stimulation, I recommend it to everyone, congratulations to the developers, they did a very good job with this app, keep it up. Successes

Date of experience: March 14, 2023
Richard D. Brainety Rep
over a year old

Hello Adrean,

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

Have a great day!

Romania
1 review
0 helpful votes
Follow Python R.
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ITS A SCAM! ITS A FRAUD!
August 16, 2023

IT IS A SCAM! IT IS A FRAUD!
How they operate?!

Step 1: The Social Media Ad
It starts innocently enough—an eye-catching ad on Instagram or another social media platform, promising to reveal your IQ score after a simple test.

Step 2: The IQ Test
You decide to give it a try. The test seems straightforward, though it's hard to tell if it's scientifically valid.

Step 3: The Certificate Fee
After completing the test, you're asked to pay a fee to receive your official IQ certificate. It's tempting, and you decide to go for it.

Step 4: The Hidden Subscription
Here's the catch: by paying for the certificate, you are required to accept the Terms and Conditions. Buried within those terms and in that moment when your whole brain is focused on getting the certificate is a clause about a "trial period." After this period expires, you are automatically charged a substantial fee— $79 —on a recurring basis.

WORSE, there is NO ADVANCE NOTICE before the charge hits your account!

The Reality:
While such schemes may operate within the bounds of the law, they often exploit people's attention and emotional vulnerabilities. The lack of clear communication and the use of buried terms to enact recurring charges can make these schemes feel like scams, even if they are technically legal.

The Lesson:
Always read the Terms and Conditions before making any online payment. Be wary of hidden subscription clauses that can result in unexpected charges. Don't let the excitement of a new service or product blind you to the potential risks involved.
Protect yourself—stay informed and vigilant when engaging with online services.

Date of experience: August 16, 2023
Richard D. Brainety Rep
over a year old

Hello, Phyton.

We're sorry to hear about your negative experience with us. We understand that you had a difficult time, and we want to do everything we can to make things right for you.

We would be pleased to go over the specific situation with you in greater detail so that we can better understand what happened and how we can improve in the future.

Please contact us by email at support@brainety.com.

We are dedicated to providing exceptional customer service and eagerly await your feedback. Thank you for your understanding.

Kind Regards,
Customer Support at Brainety

South Carolina
1 review
0 helpful votes
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Awesome experience
November 26, 2022

Brainety is awesome! Simply put, a fun way to test your critical thinking skills. Not a very long test, but still fun to do. Hope you'll enjoy this as I have. Money well spent, have a great day.

Date of experience: November 26, 2022
Richard D. Brainety Rep
over a year old

Hello George,

We can’t thank you enough for the kind words about our product/service. Your review means a lot to us and lets us know we’re on the right track!

Have a wonderful day!

Netherlands
1 review
0 helpful votes
Follow Roos R.
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Scam
May 14, 2023

I tried to quite brainety.com during my trial period and it doesn't work. Now they have charged me 79 euros. Their app and the possibility to quite brainety.com doesn't work.

Date of experience: May 14, 2023
Richard D. Brainety Rep
over a year old

Hello Roos,

We understand the inconvenience this situation has caused you.
Rest assured that we will look into this problem as soon as we can.
If it's not too much to ask, may we ask you to provide the information being asked below? This lets us see and check the details of your order:

· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)

Kindly contact us at support@brainety.com to let us know, and have a quick resolution regarding your concern.

Thank you for your patience, and we can't wait to hear back from you.

Brainety Customer Service

New Zealand
1 review
0 helpful votes
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I paid $2.00 for an IQ test in which I did not sign up for any subscriptions, I "paid" the $2. Then within a week, I was in the shop buying food for the kids and there was not enough money in my account to pay for food. I keep a certain amount in my account every week for food and for rent. Brainety took approximately NZ$68 from my account without my permission. I never agreed to this amount being removed, nor was I aware of any subscription. I complained via email only to be told I would not be getting a refund. As this is theft, I am pursuing it further. First call of action is my bank is aware of them, and they will be pursuing them for a refund after 10 days. As I am aware of my rights with a criminological background, I will be taking this matter further if the money is not refunded. I will also be sharing this particular page with the police in the near future. No one else should be scammed like this. There are people like myself trying to get through a cost of living crisis. This is a crime...! A photo of what I was meant to (ONLY) be charged is included. Yes I got an invoice for that. I will be contacting Lithuania police as well.

Date of experience: November 14, 2023
Richard D. Brainety Rep
over a year old

Hello, Jamie.

We're sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.

Please provide us with the following information:
Email address (used while ordering)
Order number
Complete name

As soon as you have the information above, please provide it directly to us via email at - support@brainety.com one of our agents can help you with your concern.

We’re committed to providing excellent customer service and are looking forward to hearing from you. Thank you for your patience.

Best Regards,

GB
1 review
0 helpful votes
Follow A H.
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It's a scam
February 25, 2024

Steer clear of this scam site. They will take money off your card each month. A criminal enterprise for sure.

Date of experience: February 25, 2024
Richard D. Brainety Rep
over a year old

Hello,

We would like to express our sincere appreciation for bringing this matter to our attention.

We are extremely disappointed to hear that we have not met your expectations, and we would like to apologize for any inconvenience caused. Your feedback is valuable to us, and we take it very seriously. We will use your criticism constructively to improve our performance and ensure that we provide our customers with the best possible service.

To assist you as best we can, please provide us with the following information:

- The email address used to complete the purchase.
- The bill number.
- Your full name.

If possible, we would be grateful if you could share any additional details about your experience by emailing us at support@brainety.com. This will allow us to understand the situation better and provide you with the appropriate assistance.

We appreciate your patience and understanding, and we hope to resolve this issue promptly.

Best regards,

Customer Service at Brainety

GB
1 review
0 helpful votes
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Fraud!
February 15, 2024

I bought just the certificate for the fun of it for 2pounds and they pulled from my account £40 based on I dont know what subscriprion which I never intended!

Date of experience: February 15, 2024
Richard D. Brainety Rep
over a year old

Hello,

We're sorry to hear about your experience with us. We understand that you had a terrible experience and want to make things right for you.

We would be pleased to go over the exact circumstances with you in greater detail to understand better what happened and how we can improve in the future.
Please contact us at support@brainety.com.

We are devoted to providing excellent customer service and would like to hear from you.

Warm regards.
Customer Support at Brainety

Romania
1 review
0 helpful votes
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Hidden subscription
January 19, 2024

I paid for the results of the IQ test but apparently when you do this, you are automatically subscribed for a monthly subscription costing 38.8 USD. I did not intentionally subscribe to anything. Just paid the 2 USD for the results so, somehow the sistem enrolls you without even asking you. Then, after some free trial period, if you do not cancel (which you don't cause you are not aware you have subscribed to anything), you receive an e-mail informing you that you have just paid 38.8 USD. When you ask for a refund, they tell you they cannot refund you since you benefited from their products. Being a digital company, I am absolutely sure they can check if you ever accessed any of their products but I assume, since I saw other people posting similar complaints, that this unintentional subscription is a source of income for them. What they do not realize is that it will be a short lived company with lots of disatisfied customers instead of building a long term profitable one. Hence the 1.9 score on reviews.

Date of experience: January 19, 2024
Richard D. Brainety Rep
over a year old

Hi, Camelia.

We appreciate you bringing this to our notice.

We sincerely apologize for not meeting your expectations. We will use this feedback to improve our performance and prevent this from happening again.

Please allow us to help you by supplying the following information:

· Email address used to place your order.
· Order No.
· Full Name:

We would appreciate it if you could tell us more about your experience by writing support@brainety.com.

Warm regards,
Customer Support at Brainety

GB
1 review
0 helpful votes
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Robbers
January 9, 2024

Used Brainety game then next thing I knew over £38.00 was removed from my paypall account to pay for a years subscription that I did not ask for.
Contacted them and they refused to refund
So my warning is KEEP CLEAR OF THESE CON MERCHANTS and keep your money safe.Dont have anything to do with these shisters,or better still ROBBERS
If required I can supply emails of their disclaimer answers

Date of experience: January 9, 2024
Richard D. Brainety Rep
over a year old

Hello,

We deeply apologize the unpleasant experience you had to go through.

Let's do everything we can to find a solution.

Please give us with the following information.
Email address (used for placing orders)
Order number
Complete name.

Once you've gathered all of the essential information, please email it to us at support@brainety.com so that one of our specialists can help you with your problem.

We appreciate your patience and eagerly anticipate your response.

Warm regards,
Customer Support at Brainety

Slovakia
1 review
0 helpful votes
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SCAM STAY AWAY
March 10, 2023

100% SCAM stay away. THis will get an automater reply asking for my order details etc...yes yes.
Basically cancel your card the only way to successfully opt out...

Date of experience: March 10, 2023
Richard D. Brainety Rep
over a year old

Hi Jozef,

Thank you for bringing this matter to our attention.

We apologize for the inconvenience caused. Could you please provide us with any of the following details in order for us to look up the order:

Email address used to place the order
Order number
Full name
Tracking number (if you have one)

I look forward to hearing from you soon.

Kind regards,

Canada
1 review
0 helpful votes
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Delighted
February 13, 2023

I use Brainety to give my brain a little mental exercise each day.This definitely helps to revive and bring my 49-year-old brain back into focus. I'm delighted I came across this. I like it a lot.

Date of experience: February 11, 2023
Richard D. Brainety Rep
over a year old

Hi Wesley,

Thanks so much for your feedback! We’re really glad you enjoyed our product. We appreciate you being a customer and helping to spread the word about us.

Have a nice day!

Canada
1 review
0 helpful votes
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Challenging
March 17, 2023

Brainety's a great way to challenge your brain and improve memory. The games are fun and engaging, and they can help improve your overall well-being. I highly recommend Brainety.

Date of experience: March 16, 2023
Richard D. Brainety Rep
over a year old

Hello Matthew,

We can’t thank you enough for the kind words about our product. Your review means a lot to us and lets us know we’re on the right track!

Have a wonderful day!

Zambia
1 review
0 helpful votes
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Absolutely a must
March 23, 2023

I haven't played such IQ games until I came across Brainety IQ game, these games are a top tier for its really healthy for your brain. Sure activities are really important for your brain stability and active traits. Its a YES FOR ME!

Date of experience: March 23, 2023
Richard D. Brainety Rep
over a year old

Hello Robert,

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you.

Have a wonderful day!

Poland
1 review
0 helpful votes
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Scam
December 13, 2023

The same like rest people. No subscription, willing to pay for small test only. Now charged for subscription which you are not aware and you can not chagne

Date of experience: December 13, 2023
Richard D. Brainety Rep
over a year old

Hello Basia,

We hope you are doing well as we respond to you. We respectfully request that you provide us the following details so that we can assist you with this:

-Email address provided upon order placement
- Order number
-Entire name
-Tracking number (should you possess one).

Please email this information to support@brainety.com as soon as you have it so that we can process your request as soon as possible. We value your quick reply and are grateful for your cooperation and patience.

Warmest regards,
Customer Support at Brainety

Australia
1 review
0 helpful votes
Follow Sam H.
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You do an IQ test and they promise you the result, but what they don't tell you is that they'll require your credit card before giving them to you. This is deceiptful and disgusting.

Date of experience: December 10, 2023
Richard D. Brainety Rep
over a year old

Hello Sam,

We sincerely apologize for any inconvenience this incident has caused you.
You can rest certain that we will fix this matter as quickly as possible.

If it is not too much to ask, please provide us with the information indicated below. This enables us to view and validate the following information about your order:
- Email address provided at order placement
- Invoice Number

Please amend your review or get in touch with us via the contact form at https://brainety.com/contact.
We appreciate your participation and eagerly await your response.

Customer Support at Brainety

Suriname
1 review
0 helpful votes
Follow user u.
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Please be advised that this is a scamming company. They lure you into a subscription. If you did the test for USD 2.16 you will be led to a series of choices: IT IS IMPORTANT THAT YOU DONT TAKE THE OFFERS, AND DONT DOWNLOAD THE CERTIFICATE because it will enter you into a costly subscription. You may send a cancellation email immediately after doing the test just to be sure. I did only order the IQ test but nothing else, and immediately afterwards I sent the email. I hope I'm not charged but if I will I will update this post.
The real IQ test is at the end apparently... and that's how to not fall into the subscription trap.

Date of experience: December 23, 2023
Richard D. Brainety Rep
over a year old

Hello User U,

We hope you are doing well as we respond to you. We respectfully request that you provide us the following details so that we can assist you with this:

-Email address provided upon order placement
- Order number
-Entire name
-Tracking number (should you possess one).

Please email this information to support@brainety.com as soon as you have it so that we can process your request as soon as possible. We value your quick reply and are grateful for your cooperation and patience.

Warmest regards,
Customer Support at Brainety

Washington
1 review
0 helpful votes
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Scam
April 13, 2023

They have no way of cancelling online and only have the support team that takes forever to reply via email! I highly recommend not using them! They are scamming and the tests aren't even that great!

Date of experience: April 13, 2023
Richard D. Brainety Rep
over a year old

Dear Gene,

Thank you for bringing this matter to our attention.

We’re very sorry we failed to meet your expectations. We will use this feedback to make us better and to ensure this doesn’t happen again.

Please allow us to help you by providing us with the following details:

· Email address you used to place your order
· Order number
· Full Name

We'd appreciate it if you'd tell us more about your experience by emailing us at support@brainety.com.

Best regards,

Viet Nam
1 review
1 helpful vote
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DO NOT TRUST
January 23, 2024

DO NOT TRUST
Do not trust this site if you want to do an IQ test. I originally went to this site to do an IQ test, and it asked me to pay about $2 to see the results. I decided to make the small purchase to see my results.

About a week later, they took out another almost $40 USD from my Paypal account for a subscription that I was unaware I signed up for. I emailed Brainety support for a refund, they said they would open a Paypal investigation. It has been almost a month since that email, and I haven't received any updates and my follow up emails have been ignored.

Shame on Brainety for being sneaky thieves and don't be fooled if they give a reply to this comment, pretending to be "professional and supportive". They know what they are doing by tricking people out of their money, and Brainety please give me my refund, I will not take down this review. I will also post another review if no refund is received in a timely manner.

Also, shame on Paypal for allowing Brainety to use their platform to scam people.

Date of experience: January 23, 2024
Richard D. Brainety Rep
over a year old

Hello,

We appreciate that you brought this to our attention.

We sincerely regret for not fulfilling your expectations. This feedback will help us improve our performance and prevent similar incidents in the future.

Please let us help you by providing the following information:

· Email address used to place the order.
• Order No.
· Full names:

We'd appreciate it if you could share more about your experience by emailing support@brainety.com.

Warm regards.
Customer Support at Brainety

GB
1 review
2 helpful votes
Follow Nick F.
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- this is an absolute scam site. Do not use it. I happily paid them £8.75 for a so-called IQ test and as others have reported two days later I received a bill for £79 for an annual subscription to something I never ordered. Loads of links to their website - don't click on anything, don't login. Hopefully I have cancelled my credit card (whose details they have) before the money disappears. DON'T USE THEM AT ALL

In response to Richard D - Brainety rep -
Of course you can't find an order because I never placed one. All I got was an email after I had paid for the IQ test telling me that I had placed an order...

"Dear Customer,

This is your latest order confirmation. Please take a minute to review your order summary below and ensure no errors have been made.

ORDER SUMMARY

#bzn12o

Brainety brain training games annual - x1 - 79.80

Total: 79.80

In the meantime, if you have any questions please reply directly to this email or reach out by clicking the link below."

I will not put my email address in such a public place, but I am sure being so well organised that you can trace your own generated order number back to a genuine customer.

Date of experience: February 27, 2023
Richard D. Brainety Rep
over a year old

Dear Nick,

We apologize for the inconvenience it has caused you.

We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:

Email address used to place the order
Order number
Full name
Tracking number (if you have one)

We look forward to hearing from you soon.

Best regards,

Overview

Brainety has a rating of 1.5 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Brainety most frequently mention credit card, customer service and monthly subscription. Brainety ranks 76th among Educational Games sites.

service
105
value
106
shipping
68
returns
89
quality
97