Brainety has a rating of 1.5 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Brainety most frequently mention credit card, customer service and monthly subscription. Brainety ranks 76th among Educational Games sites.
Took a test for 10$. Didn't even activate my account after the mock test. But they renewed my subscription by charging 80$. Couldn't even see the subscription details and order history when I logged into the website.
I did my IQ test sunk in like 20 minutes doing my best trying to get a result. I finish the test excited to see what my result is and they have the audacity to ask me to pay for a SUBSCRIPTION. What am I subscribing for? Iq tests? Yeah no one is taking multiple iq tests a month. They didn't even inform me that I would have to pay at the end. Why would they let you do the test just to get you to pay for a garbage subscription? Oh I know why. Sunk cost fallacy. They want you to think "dang I wasted 20 minutes of my time might as well spend 8.90 just to see my result." Well yeah no I'm not doing that screw you.
Dear Tayeshawn,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Very intentionally tricking people into subscribing, as there are loads of complaints and zero improvements to their site or behaviour.
(I am yet another customer who got tricked into paying 79$ and got refused a refund)
One would say you improve your website once your customers get confused and you know that you won't refund them.
Or that you start refunding people seeing the amount of complaints.
No - instead they refund people only sometimes, when there's a public complaint others can see.
My request to you is - please don't use their products, even if you like the games, businesses like that deserve to go bankrupt.
Dear Elena,
Thank you for bringing this matter to our attention.
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Kind regards,
Incase you have problems with your brain that is memory loss, loss of concentration, slow in decision making, do not waste your precious time to look here and there when brainety is available every where, all you can do is download and start playing the brain games from brainety, all your problems will be sorted out.
Hello Lubasi,
We are so grateful that you took the time to share your feedback with us. It's our pleasure to serve a customer like you.
Have a wonderful day!
I signed up for a simple IQ test and paid for it, months later i got charged for $79.8 as a renewal to an unknown brain games that i never signed up for.
Pure scam, and they don't reply to my emails.
Dear Ahmed,
You are a valued customer to us, and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
First takes 10 dollar at the end of test, then by paying using paypal you automatically pre authorise a 80 dollar charge, which you cant get back.
Hello Crill,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Amazing and excellent Application it's has helped with my IQ it's very easy to use i recommend it to others.
Hello Kahilu,
We can’t thank you enough for the kind words about our product. Your review means a lot to us and lets us know we’re on the right track!
Have a great day!
I initially purchased the basic test and did not want to purchase anything else as I didn't feel it was really an authentic way to measure IQ. I was then charged 9 days later $127 for a subscription. I wrote and complained and they said they cancelled future payments (I had already done this through PayPal) but refused to refund my $127 payment that was automatically deducted from PayPal. I am currently in dispute with them and will warn others if I see them advertising on Facebook.
UPDATE March 2023 - I emailed them and advised I would be publishing my review on sites I found where they advertised which I did and also gave them this link with a few examples of other complaints. Guess what - I received my refund. I suggest strongly don't ever accept unauthorised charges. I didn't and got my money back. They are depending on people finding it too much of a hassle to enter into a dispute and so they get away with it. FIGHT BACK.
Helen
Hello Helen,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
The activities in the app allow me to spend a small amount of time each day exercising my brain healthily, thanks to Brainety. It was worthwhile, I recommend it to be used by other people.
Hi Susan,
Thank you for your review, we are so glad you had a great experience with us. We hope to see you again soon.
Have a nice day!
Awesome and great application it has really been helpful and very informative in terms of keeping my memory accurate, their games are so helpful in keeping you shape and accurate in thinking. I highly recommend it.
Cosam, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next purchase.
Have a great day!
It helped me to improve on abilities, like concentrate and i can testify that my IQ has developed within short period of time, l highly recommend brainety.
Thank you so much for the positive feedback, Lovemore. We are very glad that you like it. Have an awesome day!
The Brainety application is good for developing great thinking capacity for an individual.I greatly recommend the application 15 February 2023.
Hi Barbara,
Thank you for your review, we are so glad you had a great experience with us. We hope to see you again soon.
Have a nice day!
The application, is a an average,because of services, and games it provide,they are not to the satisfactory of my standard.Therefore I feel it should be improved, to make us get what we need,I recommend the application to improved
Thanks Amos, we enjoyed knowing that you were satisfied with your purchase.
Please let us know if you have any other comments, questions, or concerns. We are here for you anytime!
Have an awesome day!
They are honest enough to admit their flaws, but given the chance this site is promising and the games are a fair IQ stimulator.Their customer service is good and helpful.
Hi Prudence,
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
Have a nice day!
This application is amazing it helped boost and stimulate my IQ. The instructions are also so clear that it makes it easy to use the product.
Hello Miniver,
Thank you so much for the five star feedback! We appreciate it (and you!) and hope you recommend us to everyone you know! Thanks again!
Have a great day!
Excellent and amazing application it has helped with my IQ and it is very easy to use I recommend it to others
Hello Moses,
Thank you for your review, we are so glad you had a great experience with us. We hope to see you again soon.
Enjoy your detoxing journey!
It's really been helpful in the sense that it. The app helped me regain focus and keep my brain memory upbeat.
It was so lovely hearing from you, Chibekwa, thank you for all of the kind words. We really appreciate your service and feedback.
Please don't hesitate to reach out should you have further concerns, questions, or comments to share!
Have a nice day!
I haven't played such IQ games until I came across Brainety IQ game, these games are a top tier for its really healthy for your brain. Sure activities are really important for your brain stability and active traits. Its a YES FOR ME!
Hello Robert,
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you.
Have a wonderful day!
The application is good and the purpose of invention is welcome. The games improves IQ and works very well. Customer service is also okay.
Hello Sharon,
Thank you so much for this review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Have a nice day!
According to my research, Sitejabber is very good if there is anyone reading this, give it a try, I have never been a fan of IQ games but after using this application, I would love to recommend this app it's perfect for those starting or never played IQ games, great job Sitejabber and please continue.
Thanks for the awesome review, Michael! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Have a great day!
Answer: Scam company 100% who finds loopholes legally. So don't be fool guys they ask credit card number
Answer: Hi Jesse, Thank you for contacting us! We really appreciate it. You may refer to our contact channel - support@brainety.com so that one of our representatives can discuss your concerns. We're committed to providing excellent customer service and are looking forward to hearing from you. If there's anything else, we can do for you please let us know. Have a great day! Brainety Support Team
Dear Arjith,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.