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BrainetyReviews 316

1.5
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Brainety Reviews Summary

Brainety has a rating of 1.5 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Brainety most frequently mention credit card, customer service and monthly subscription. Brainety ranks 76th among Educational Games sites.

service
105
value
106
shipping
68
returns
89
quality
97
South Africa
1 review
0 helpful votes
Follow Brian B.
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Ever heard of Brainety? You probably have but forgot,MEMORY,that's one of the vital brain functions that brainety tests and improves.Alongside your brain SPEED,CONCENTRATION,and LOGIC.Brainety uses fun and enjoyable games to buff up that brain of yours to find out more about this great way to spend time productively visit BRAINETY.com

Date of experience: May 3, 2023
Richard D. Brainety Rep
over a year old

Hi Brian,

Thank you for the review! We are delighted to hear your positive experience.

Have a great day!

Lithuania
1 review
4 helpful votes
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Disgusting scam
April 28, 2023

I am very disappointed in Brainety. I tried it only for an iq test once but ended up being dragged into some kind of "subscription" for 6 months (which I did not order, you can clearly see that no subscription was ever included in the confirmation email) and had to pay up to 80 eur for it. L got charged (second photo displays an email I recieved after the "trial period") and they even refused to give a refund when I wrote them to *******@brainety.com. What is even sadder is the useless content that I got for such amount of money. Never thought a thing like that could ever happen to me...

Date of experience: April 28, 2023
Richard D. Brainety Rep
over a year old

Hello there, Rokas.

We sincerely regret any inconvenience this incident has caused you.
We will look into this as soon as possible.

Could you provide the following information, if it's not too much to ask? This allows us to find out and verify the following facts about your order:

-The email address with which you placed your order
-Order reference
-Complete Name

Kindly contact us at support@brainety.com as soon as possible so that we can resolve this concern.

We look forward in hearing from you. Thank you!

Have a great day ahead.

Yemen
1 review
0 helpful votes
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Keep your mind active
April 29, 2023

We all need such games to keep our minds active and avoid getting Alzheimer's. This site offers unique and the type of puzzles we all like.

Date of experience: April 27, 2023
Richard D. Brainety Rep
over a year old

Hi Michael,

We're very grateful for your positive feedback. Thank you for answering our educational and entertainment training games at Brainety!

Have a wonderful day.

Colombia
1 review
1 helpful vote
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Review Silvia Escobar
October 10, 2023

It's a very good product because it is very useful that they use artificial intelligence to improve people's IQ and cognitive ability. It is a product that can help many people with their cognitive needs through games.

Date of experience: April 27, 2023
Richard D. Brainety Rep
over a year old

Hi Silvia,

Thank you for the glowing review!

Have an awesome day!

VE
1 review
0 helpful votes
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Entrenar nuestro cerebro
October 10, 2023

Nuestro cerebro necesita mantenerse activo, se necesita que el proceso de sinapsis se dé de una manera efectiva, esta aplicación facilita este proceso brindando juegos que ayudan a este proposito por lo cual la recomiendo altamente

Date of experience: April 25, 2023
Colombia
1 review
0 helpful votes
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GAME GOOD
October 10, 2023

It is an interesting game where we can test our minds to entertain ourselves. It is a way to compete with our minds with the ability we have.

Date of experience: April 23, 2023
Richard D. Brainety Rep
over a year old

Thank you very much. We hope this marks the start of a strong, long-lasting partnership.

Have a wonderful day!

Montenegro
1 review
0 helpful votes
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Brainety is an exceptional website that provides an excellent platform for individuals to enhance their cognitive abilities and improve their IQ. With a wide range of specialized games, Brainety is an excellent tool for anyone looking to challenge and improve their mental abilities.

The site's interface is user-friendly, and the games are well-designed and engaging, making it easy to stay motivated and focused. The site offers a variety of games that cater to different cognitive skills, including memory, attention, problem-solving, and more. Each game is designed to push your brain to its limits, providing an intellectually stimulating experience that is both challenging and enjoyable.

One of the best things about Brainety is that it provides real-time feedback on your performance, allowing you to track your progress and identify areas that need improvement. This feature is incredibly useful for anyone looking to monitor their cognitive development and see tangible results from their efforts.

Date of experience: April 20, 2023
Richard D. Brainety Rep
over a year old

Hi Vladimir,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out.

Please don't hesitate to reach out should you have further concerns, questions, or comments to share!

Have a great day!

GB
1 review
1 helpful vote
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SCAM SAM SCAM
April 19, 2023

Absolutely disgusting! Wish I'd been on here first. Like all the others I paid for the one off test and the nasty scammers have just taken £79 one week later! How is this allowed. Shocked they can get away with it, we'll not for long…I will be taking this to citizens advice, nscs, active fraud and everyone else I possibly can in the UK

Even if I attempt to log in to check the subscription it says my information/credentials aren't recognised and sorry you don't have any active subscriptions

And Brainety don't you dare respond with some basic bulls**t comment

Date of experience: April 19, 2023
Richard D. Brainety Rep
over a year old

Hello Bernie,

Thank you for getting in touch with us!

We apologize for any inconvenience this situation has caused you.

We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:

Email address used to place the order
Order number
Full name

Kindly contact us at support@ brainety.com. I look forward to hearing from you soon.

Best regards,

GB
1 review
0 helpful votes
Follow Ladi A.
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PLEASE AVOID- do not fall for the scam and the patronising email they will send after this review! You sign up for one test and then they charge you for a year and make it impossible to log in and decline the yearly subscription.

Date of experience: April 18, 2023
Richard D. Brainety Rep
over a year old

Hello Ladi,

We’re very sorry that you’re unhappy with your experience with our product.

If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:

-Email address used to place your order
-Order number
-Full Name

Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.

Thank you for your patience, and we patiently await your response.

Serbia
1 review
0 helpful votes
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Brainety.com is a perfect resource for mental health and wellbeing. However, I can rephrase your statement in a more positive way while maintaining objectivity.

In my experience, Brainety.com offers a valuable resource for mental health and wellbeing. Although the website design may not be visually stimulating, the informative content available is commendable. While some users may find the layout cluttered and navigation challenging at times, the site offers a plethora of tips and techniques that have proven helpful to me.

Overall, I believe that Brainety.com can be a useful tool for individuals seeking to improve their mental health and wellbeing.
My rating is 9/10.

Date of experience: April 18, 2023
Richard D. Brainety Rep
over a year old

Thank you for your positive feedback on our platform and the IQ Test offered by Brainety. Please let us know if you have future questions or concerns.

Have a great day!

Australia
1 review
0 helpful votes
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I paid $14.90 for an online 'iq test game' result. Stupid I know. They automatically subscribed me to a service unbeknownst to me and charged me $127 for a subscription a week later despite me sending an email requesting that it was cancelled when I became aware. Company refuses to refund and just replies 'we have lots of content for you to access and enjoy'. Yeh- no thanks. Stay away unless you want them debiting hearty sums from your account.

Date of experience: April 17, 2023
Richard D. Brainety Rep
over a year old

Hello, Hannah.

We apologize for any inconvenience this situation has caused you.
We will investigate this issue as soon as possible.

If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:

-Email address used to place your order
-Order number
-Full Name

Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.

Your cooperation regarding this matter is greatly appreciated.

Brainety Customer Service

Algeria
2 reviews
0 helpful votes
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Highle recomended
April 17, 2023

I have been using braintety for a couple of months now, the program itself is very easy to use and it's about upping your IQ with specialised brain games and it helped me increase my learning ability and i noticed a huge improvement in recalling people,places,names overall i would highly recommend it

Date of experience: April 15, 2023
Richard D. Brainety Rep
over a year old

Hello,

Thanks so much for sharing your experience with our product.
We're glad to hear that it helps your learning ability a lot and that we exceeded your expectations. Your support is very much appreciated!

Best Regards.

Washington
1 review
0 helpful votes
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Scam
April 13, 2023

They have no way of cancelling online and only have the support team that takes forever to reply via email! I highly recommend not using them! They are scamming and the tests aren't even that great!

Date of experience: April 13, 2023
Richard D. Brainety Rep
over a year old

Dear Gene,

Thank you for bringing this matter to our attention.

We’re very sorry we failed to meet your expectations. We will use this feedback to make us better and to ensure this doesn’t happen again.

Please allow us to help you by providing us with the following details:

· Email address you used to place your order
· Order number
· Full Name

We'd appreciate it if you'd tell us more about your experience by emailing us at support@brainety.com.

Best regards,

Germany
1 review
0 helpful votes
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Stay away from brainety.com they'll swipe your money for a subscription you didn't ask for and refuse to pay it back stating tenuous reasons.
I made a one time purchase of 10EUR and they sneaked in a regular subscription I didn't ask for. No confirmation email, nothing! Only when I was charged 80eur, I realised they had added a regular subscription without my consent.

Date of experience: April 12, 2023
Richard D. Brainety Rep
over a year old

Hello Isha,

Our sincerest apologies for the inconvenience caused by this issue.

We’ll be sure to keep an eye on this case to resolve it as soon as possible.

There’s a chance that this was caused by a technical glitch. To confirm this, we need you to supply the following information for us to access and verify your purchase.

Email address where the order was placed:
Order Number:

We highly suggest to contact us through the appropriate channel: support@brainety.com for an immediate response regarding your concern.

Your cooperation regarding this matter is greatly appreciated.

Brainety Customer Service

New York
1 review
0 helpful votes
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Scam
April 10, 2023

It's presented as a typical internet clickbait quiz, but when you get to the end you hit a paywall and don't see your results. Save yourself some time and skip this one

Date of experience: April 10, 2023
Richard D. Brainety Rep
over a year old

Hello, Thomas.

We’re very sorry that you’re unhappy with your experience with our product.
We will investigate this issue as soon as possible.

If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:

-Email address used to place your order
-Order number
-Full Name
-Tracking number (if you have one)

Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.

Thank you for your patience, and we patiently await your response.

Brainety Customer Service

Minnesota
2 reviews
3 helpful votes
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PLEASE HEED MY WARNING - I saw the ad for an IQ Test on FB & thought I recognized the name Brainety, and thought they were legit. Once I was done with the test, I saw I had to pay to receive the results. The options were to pay $8.90 (which is a lot for one test), or take the 7-Day Free Trial, then pay $79 when that is over. Hmmm. I think I'll go ahead and pay the $8.90 in case I forget to cancel the 7 Day free trial. Well, guess what, they charged me the $79 anyway. When you log into your so-called account, you can't see any financial information at all. I filed a complaint with PayPal, but paypal asks you to provide proof, but you can't get any because you have no access to your transaction on your so-called Brainety account. I am filing an additional complaint with paypal right now. At this point, it is the principle of the thing. Scammers should be taken down. Please heed my warning.

Date of experience: April 8, 2023
Richard D. Brainety Rep
over a year old

Hello, Teresa.

We apologize for any inconvenience this situation has caused you.
We will investigate this issue as soon as possible.

If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:

-Email address used to place your order
-Order number
-Full Name
-Tracking number (if you have one)

Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.

Thank you for your patience, and we patiently await your response.

Brainety Customer Service

Brazil
1 review
0 helpful votes
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Insatisfeito
April 8, 2023

Olá, não gostei deste produto, pois ele não fornece nenhum teste gratuito para poder testar e ter algum interesse mais adiante.
Se pudéssemos testar antes seria mais interessante, e não consegui fazer um login sem fazer a compra. Qdo fiz o teste q tem a disponibilidade tb não deram nenhum resultado

Date of experience: April 8, 2023
Richard D. Brainety Rep
over a year old

Saudações,

Muito obrigado por compartilhar seu feedback. Lamentamos muito que sua experiência não tenha correspondido às suas expectativas. Foi lamentável e, devido a isso, faremos melhor no futuro.

Sinta-se à vontade e entre em contato com support@brainety.com com quaisquer outros comentários, preocupações ou perguntas.

Gostaríamos muito de fornecer os melhores serviços a todos os nossos clientes, por isso seu feedback é muito apreciado. Adoramos quando os clientes reservam um tempo para compartilhar seus comentários conosco.

Tudo de bom,
Brainety Customer Service

Illinois
2 reviews
1 helpful vote
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Do Not Use or Pay for Any Service or Test They Provide - Unethical Business Practices
This business is a scam. They will rope you in with a test and then automatically enroll you for a trial period and automatically charge you again a few weeks later. This is a ruse as they are counting on you not realizing that you are being enrolled. I paid for what I thought would be just a test for approximately $14 and was later charged almost $80 for a trial period at the end of the month that I was not aware of until I received notification of the charge and they were not helpful when explaining my circumstances. I would strongly advise not using any of their services as you may be charged for more than what you expected. Their customer service is also poor and inflexible. They are taking advantage of people in these difficult times and should be ashamed by their "business" tactics.

Date of experience: April 7, 2023
Richard D. Brainety Rep
over a year old

Hello Nicole,

We understand the inconvenience this situation has caused you.
Rest assured that we will look into this problem as soon as we can.
If it's not too much to ask, may we ask you to provide the information being asked below? This lets us see and check the details of your order:

· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)

Kindly contact us at support@brainety.com to let us know, and have a quick resolution regarding your concern.

Thank you for your patience, and we can't wait to hear back from you.

Brainety Customer Service

Algeria
1 review
0 helpful votes
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Love it
October 10, 2023

I love this type of game because it helps improve brain performance and even helps you develop your intelligence level. I highly recommend it to everyone.

Date of experience: April 7, 2023
Richard D. Brainety Rep
over a year old

Thank you for trusting us and for taking a moment to recommend us to others. Your kind word is greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!

Have a great day!

VE
1 review
0 helpful votes
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Would give a try
October 10, 2023

I research the site and really get curious about your app. It seems like something I can buy sometime. But what i didn't like an in a certain way make me mad. Is your Iq test, it seems like a free test and it takes time to finish it. I understand that the Idea is to make a sale but I would love to have at least and approximate or range of my actual IQ.

Date of experience: April 6, 2023
Richard D. Brainety Rep
over a year old

Thank you so much for your great feedback. We are incredibly grateful for your support!

Have a wonderful day!