Brainety Reviews Summary
Brainety has a rating of 1.5 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Brainety most frequently mention credit card, customer service and monthly subscription. Brainety ranks 76th among Educational Games sites.
I am trying to cancel a subscription that I didn't consent to. I think they need to update their website and give you that option to do it yourself. I emailed them few times and I was still waiting for their answer.
Do not pay for the test, then they will automatically deduct money from your account! Do not share any data of your main card! Find another and safe IQ test! They don't even answer to my e-mails.
Response from Justas C. [Brainety Rep] Responded 2 weeks, 5 days ago
Dear Edit,
Thank you for bringing this matter to our attention.
We’re very sorry we failed to meet your expectations. We will use this feedback to make us better and to ensure this doesn’t happen again.
Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
We'd appreciate it if you'd tell us more about your experience by emailing us at support@brainety.com.
Best regards,
Title says it all.
Get on the site, start the quizes, waste your time only to be hit with a good nice paywall.
I see why it has such a low review score.
Response from Richard D. [Brainety Rep] Responded 1 week, 2 days ago
Dear Mark,
Thank you for bringing this matter to our attention. We would like to request your assistance in verifying your recent order. In order for us to help you, we kindly ask that you provide us with the following information:
-Email address used to place the order
-Order number
-Full name
Once you have this information, please send it to us at support@brainety.com. We appreciate your prompt response and thank you for your patience and cooperation.
Best regards,
This company gets you to pay 8 dollars for an IQ test and then secretly locks you into a yearly subscription for $79.80. I received a few emails telling me my subscription would renew with a link to cancel it, which I clicked on twice and entered my email as requested to confirm the cancellation twice, but it still took the $79.80 out of my account. I hope this gets sorted ASAP otherwise I will be contacting the fraud team for advice on this.
Hello, Lissina.
You are a valued customer to us, and we are truly sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
-Email address used to place your order
-Order number
-Full Name
-Tracking number (if you have one)
Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
Brainety Customer Service
I purchased an IQ test and loved it. Helps to understand your cognitive function and better your reaction time
Is a fascinating website that offers a wide range of tools and resources to improve intelligence and cognitive performance.is very easy to use and has an intuitive and attractive interface that makes it ideal for all types of users.
They charged me double for the iq test, and also charged me 75 euros for a thing i didnt buy. I sent few email with no response been waiting for 2 months
Response from Richard D. [Brainety Rep] Responded 6 days ago
Hi Gent,
Thank you for bringing this matter to our attention.
We’re very sorry we failed to meet your expectations. We will use this feedback to make us better and to ensure this doesn’t happen again.
Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
We'd appreciate it if you'd tell us more about your experience by emailing us at support@brainety.com.
Best regards,
This game has helped me improve concentration. I recommend it to all my friends, it is a game that you never get tired of playing, there is always something different, there is always a new goal that I want to reach in the game. Nothing like playing and exercising my brain
They purposefully make the messaging about the auto-renewal subscription small and easy to miss so that customers won't cancel their subscription (that they know nothing about). These people are out to steal money from their customers and it is appalling!
Dear Lucy,
Thank you for bringing this matter to our attention. We would like to request your assistance in verifying your recent order. In order for us to help you, we kindly ask that you provide us with the following information:
-Email address used to place the order
-Order number
-Full name
Once you have this information, please send it to us at support@brainety.com. We appreciate your prompt response and thank you for your patience and cooperation.
Best regards,
Paid for a $10 IQ test for a project! One week laterCharged me $79 for absolutely nothing. Contacted them and they did not offer a full refund. Phone nor website offers and kind of support what so ever. They sent me a generic email and won't reply back to my emails.
Hello, Ashley.
You are a valued customer to us, and we are truly sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
-Email address used to place your order
-Order number
-Full Name
-Tracking number (if you have one)
Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
Brainety Customer Service
My son wanted to buy this test for $8, I said sure just make sure to cancel it. He came to me a week later and said he tried to cancel it but it wouldn't recognize his email( which is the email we used) and that it charged me $79 for a subscription. I told it's ok we will reach out to them tomorrow. I called but there was an automation that instructed me reach out by email. So I did I asked to cancel the subscription and refund my money. They canceled it with ease but refused to refund my money. Then shared sections of the agreement to show that they don't have to refund my money. I requested to speak to a manager. But Roland is all I got, he apologized for my inconvenience but said I should have reached out as soon as the system wasn't recognizing my email. I reached out as soon as I found out. The fact that they're system is junk and they can't bare to part with my $79 shows us enough about this company. I would never purchase anything they make and I will make sure to find out if they are owned by a larger company and will boycott anything that company does also. Are they legally allowed to keep my money… yes, but ethically, that's questionable. Brainety enjoy my $79 because you won't get a penny from me again I hope others read this before they purchase your bunk service. Have Blessed Day
Hello Richard,
We’re very sorry that you’re unhappy with your experience with our product.
If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:
-Email address used to place your order
-Order number
-Full Name
Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
Same like the others
Pay for iq test cost only 8 dollars, no mentioning on trial subscription and charge you almost 80 dollars after a week. So called "automatically renew the subscription" so you could be at ease and no worries but now i see that everyone is pissed with this "kind offer".
Will continue follow up here if refund been made, it's unenthical and is a scam to steal money without acknowledgement Brainety.
Hi Bennett,
Thank you for bringing this matter to our attention.
We’re very sorry we failed to meet your expectations. We will use this feedback to make us better and to ensure this doesn’t happen again.
Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
We'd appreciate it if you'd tell us more about your experience by emailing us at support@brainety.com.
Best regards,
They make it impossible to cancel a subscription and will charge you after requesting cancellation. They won't offer any refunds either. Avoid the BS! If I could zero star them I would.
Hi Chris,
We apologize for any inconvenience this situation has caused you.
We will investigate this issue as soon as possible.
If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:
-Email address used to place your order
-Order number
-Full Name
Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
I tried to quite brainety.com during my trial period and it doesn't work. Now they have charged me 79 euros. Their app and the possibility to quite brainety.com doesn't work.
Hello Roos,
We understand the inconvenience this situation has caused you.
Rest assured that we will look into this problem as soon as we can.
If it's not too much to ask, may we ask you to provide the information being asked below? This lets us see and check the details of your order:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
Kindly contact us at support@brainety.com to let us know, and have a quick resolution regarding your concern.
Thank you for your patience, and we can't wait to hear back from you.
Brainety Customer Service
Brainety is a great platform for anyone looking to boost their cognitive abilities while having fun. It's easy to use and offers a wide range of games and programs to choose from.
As per the other 1 star reviews on this site I paid a one off £8.90 fee for an IQ test. The only correspondence I received from Brainety was a confirmation of my initial IQ test purchase and some account details to review my results. At no point did they inform me I has signed up for a free trial or a subscription. If they had I would have immediately cancelled it. A week later I was billed £79.80 via PayPal for a subscription I had not taken out. I immediately contacted PayPal to raise an unauthorised transaction dispute and Brainety to inform them of their mistake and ask for a refund. Brainety informed me they would respond through PayPal which they haven't done. PayPal were unable to intervene as the payment had gone through and their policy is that subscriptions do not fall under buyer protection. Clearly this is a loop hole Brainety are exploiting to steal money from peoples accounts.
Brainety have not replied to my other follow up emails asking for a response or resolution. Their website has no contact information regarding subscriptions. They just have a support email address to direct all enquiries. This site is clearly designed to be misleading and scam people for their details in order to take a subscription fee after initially paying for the results of a test in good faith.
I see they are responding on trustpilot to 1* reviews, probably in a bid to appear legitimate. Don't be fooled. I'll happily post a follow up review here if they refund my money and deliver a scrap of good customer service. Don't hold your breath folks ….
Dear Laura,
Thank you for bringing this matter to our attention.
We’re very sorry we failed to meet your expectations. We will use this feedback to make us better and to ensure this doesn’t happen again.
Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
We'd appreciate it if you'd tell us more about your experience by emailing us at support@brainety.com.
Best regards,
Misleading app. Wasted 30 min on questions. Just so i could see that I have to pay for it afterwards.
Hello, Danny.
We’re very sorry that you’re unhappy with your experience with our product.
We will investigate this issue as soon as possible.
If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:
-Email address used to place your order
-Order number
-Full Name
-Tracking number (if you have one)
Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
Brainety Customer Service
I took the IQ test and paid what it said would be $8 (as shown in the photo below 1x $8) I am extremely attentive and pay attention to details and it did not tell me anywhere that I was enrolling in an auto payment, I had no clue of it until the charge for $79.80 came through a week later, I'm fighting for my life and don't have the money for medical care, let alone companies that want to take advantage of people. DON'T BUY ANYTHING from BRAINETY as the are a total SCAM!
I returned to the website and they don't even have the same options on their website now, it has been completely changed after that first purchase so the $79.80 is not even available in any package, but also then you cannot see their shady ethics.
Dear Nate,
You are a valued customer to us, and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue. Kindly contact us at support@brainety.com to let us know and have a quick resolution regarding your concern.
Thanks for your patience and understanding.
I used the platform to do an IQ test and I paid about 15 USD to get the result. However, a subscription was forced to me, now I see that they charged me USD 79.80 for a subscription that I never approved.
Hello Steven,
We understand the inconvenience this situation has caused you.
Rest assured that we will look into this problem as soon as we can.
If it's not too much to ask, may we ask you to provide the information being asked below? This lets us see and check the details of your order:
· Email address you used to place your order
· Order number
· Full Name
Kindly contact us at support@brainety.com to let us know, and have a quick resolution regarding your concern.
Thank you for your patience, and we can't wait to hear back from you.
Brainety Customer Service
Do not pay for the test. They will charge you without you knowing that you "subscribed" to them. I paid $12 for the test and got my result, that's it. A couple days later I got an email saying that they had charged me $110.00 for the renewal. I did not recieve any emails regarding my trial or any subscription. I would not pay that amount of money monthly for tests. And now they don't want to refund me because I "failed" to cancel on time. They even said they were gonna refund me 50% but they never got back to me. If you ever pay for the test, make sure to check either your paypal to cancel that subscription that you probably don't know.
Hello Maria,
We’re really sorry to hear about the unpleasant experience you have encountered.
Let us take all necessary actions to resolve it.
Please provide us with the following information:
Email address (used while ordering)
Order number
Complete name
Please reach out to us via email at - support@brainety.com one of our agents can help you with your concern.
We greatly appreciate your patience and eagerly await your response.
Kind regards,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sally,
We’re really sorry to hear about the unpleasant experience you have encountered.
Let us take all necessary actions to resolve it.
Please provide us with the following information:
Email address (used while ordering)
Order number
Complete name
As soon as you have the information above, please provide it directly to us via email at - support@brainety.com one of our agents can help you with your concern.
We greatly appreciate your patience and eagerly await your response.
Kind regards,