BrainetyReviews 316

They are making you a member of their website end after a week they are charging around 80$. Beware of this website.

Charged me $80 for a subscription I did not authorize and is refusing to refund my money. I will be writing this review, contacting the bettwe business bureau and also disputing the charge with my credit card.

Im another unfortunate victim of the Brainety IQ test scam. I took an IQ test in which I had to pay 8.90 to see my results. I am almost positive that nowhere did it say I was also signing up for a subscription. There was no tiered pricing, and no breakdown of the purchase. I was sent an invoice of my purchase that only listed the IQ test. Again, no mention of a subscription. No reminder before the subscription started. A week later I was charged 79.80 for a year long subscription I had no idea about. I emailed to cancel and receive a refund the same day and was denied. Im still trying. Would love to know if anyone has been successful. 79.80 is an ABSURD amount of money. I understand why they have to scam people because who in their right mind would pay that much for something like this?

Awful app. Once you do a test, they offer you to purchase it, however, be aware that by entering your card details, they're subscribing you into a "Trial" which will take 80 USD from you after a few days. I noticed it only after I made a purchase, and then wrote them right away to cancel it.

However, the only thing I received from them is:
1) Send your email
2) Order number
3) Full name

I provided all the info they requested, except of the email - I simply don't remember it, as I used a dummy one, since I don't wanna receive any "marketing" stuff. I clearly said it to their support, but then they just refused to proceed as I haven't specified any email. What a fraud! There were no any info on their payment page, that it's REQUIRED to enter an actual email. Hence, I haven't used it.

To note, I provided all info they need: 1) 4 last digits of a card 2) Order number 3) Name on a card 4) order confirmation from my bank

However, after that they just said "SORRY CAN'T FIND IT" and start going back and forth with "send us your email"

As a result, I've been charged on May 16th, and only yesterday noticed it (I requested a cancellation right after "subscribing" on May 8th)

I've written them several emails already, hopefully they'll respond. Otherwise, I'll contact my bank to dispute this charge as it was made without my direct authorization (since I clearly requested a cancel)

I'll rewire my review once they respond, but as for now, they just stole my money

I signed up just out of interest for the trial period, didn't feel like it's sth I'd like to use on a daily basis, and forgot to cancel my trial. They charged me $79, and I emailed their customer support the same second asking them to cancel my subscription and refund me. Their robot told me the ETA is 24 hours, but they got back to me after 2 days and refused to refund me covering with their terms of service! Their response is attached.

It's so frustrating and disappointing that I played with the app barely an hour, decided that I don't like it, and forgot to cancel, and paid $79 for that experience!

That's not the customer service I'd like to see around me. In my opinion, if you want to grow, you should think about your reputation first, not the money, thus 1 star. For example, the company I'm working for have an opposite policy: we treasure our users, grant them free days when there's an argue and refund when necessary, so it's so unusual for me to see that some other company acts differently.

UPD: A representative of Brainety commented my review and asked to write to their support and provide a few details about the order. I did that, and they have refunded me the money! Thank you, Brainety! I hope you'll update your company support guidelines and start getting more positive feedback. As to me, I'm updating the rating as well to be fair.

Trick you into an unwanted subscription, and then refuse to give your money back. Shameless. Scam. Stay away from them.

Excellent site it is really amazing, I love you product and service. Thank you for attentation...

I signed up for the 14 day trial, but before I could cancel my trial account, the Brainety site started misbehaving. The account credentials I had registered worked for 1 day, then stopped being recognized. I would attempt to login but would get an error message stating the credentials I'd entered didn't match what Brainety had on file. I reset my password once and was able to login by doing that, but then then next day the credential "did not match our records" again. Ultimately, I couldn't cancel my trial account because of the login issue. Unfortunately, I had entered my credit card information when I opened my Brainety account. I couldn't login to delete my credit card info, therefore, Brainety was able to deduct a $79.80 subscription fee when the 14 day trial ended. I contacted Brainety customer service on the same day I received the email notice about the $79+ charge Brainety had deducted from my account. I received a polite, detailed response from Brainety customer service explaining why they would not refund my money. At least they did cancel my subscription. I also asked Brainety customer service to delete my credit card information, to which this was their response: "Unfortunately, I am unable to facilitate the manual deletion of your credit card information. However, rest assured that our system has a built-in feature that automatically deletes all your personal data, including credit card information, within a month of your last use of the website." So, my credit card information is in their hands for another month! Long story short, don't fall for this Brainety scam! DON'T give Brainety your credit card information!

I was considering signing up for the Brainety IQ test. However the poor reviews turned me off. I will not use their products.

A few weeks ago, i paid $9 for an iq test, opting out of all extra services (i just wanted to do the test, no subscription)
They forced a $70 subscription on me, i have emailed multiple times to have it cancelled. When my bank declined the first charge, i tried going online to cancel it. Lo and behold, there is no account or subscription found with my email. I made an account just to cancel the subscription, but there is no easy cancellation. I emailed asking for my subscription to be cancelled, never heard back. I tried calling the phone number given on the site for support- and it only tells you to email them with questions! And then they took another $70 from me today! I have not used any of the services, and i want to let everyone know that this is a scam! There is no simple way to cancel your account and anyone saying support is helpful is dishonest- there is no support!

I get it, you want to take an IQ test and they get ya with a subscription if you don't cancel, it's textbook. BUT 80 DOLLARS?! In THIS ECONOMY?! That is literally evil. The hot depths of the earth will welcome you upon passing.

I bought the online IQ test, it was like 14 or 15 bucks. A few weeks later i get charged $79.80 for no reason.

I only did my IQ test and paid the 8.90 dollars for the fee and they signed me up for a subscription for 80 dollars without my knowledge and willingness!

Please do not use this website, they just want to rob unsuspecting people

Quiero compartir mi experiencia con Brainety, una increíble aplicación que ha cambiado la forma en que entreno mi cerebro. Desde que empecé a usarla, me ha sorprendido lo divertidos y desafiantes que son los juegos. Me encanta cómo abordan diferentes áreas como la memoria, la concentración y las habilidades visuales.
Lo que realmente me gusta de Brainety es que puedo jugar a mi propio ritmo y adaptarlo a mis necesidades. Además, la aplicación me muestra cómo estoy mejorando a medida que avanzo, lo cual es muy motivador.
Gracias a Brainety, siento que mi mente está más ágil y fuerte. Estoy realmente agradecido por haber encontrado esta aplicación. Si estás buscando una forma divertida de entrenar tu mente, ¡te recomiendo probar Brainety!

Absolutely terrible. Charge you roughly 9 pounds for a "test" then with 0 mention decide to take out 80 pounds a week later! Steer clear if this company, its a 100% scam.

I have always had attention problems but after trying this program I have improved in that aspect. Train various abilities of your brain and neuroplasticity makes you improve, it's like going to the brain gym. Very good.You just have to be constant and train at least 1 hour a day to achieve results. In the first week I already felt more capable mentally!

Asking for paying after an IQ test, thanks but no. There is no trial periods, they forcing you to pay them for a simple test that you can find everywhere for free for 9$

If I pay for one test I should not be subscribing for 80 USD if nog agreed. Nowhere to be seen for subscribtion so nowhere to cancel anything! Therefore you dont think you agree to anything! SCAM! Dont click on anything on this!