Brainety has a rating of 1.5 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Brainety most frequently mention credit card, customer service and monthly subscription. Brainety ranks 76th among Educational Games sites.
You are entered into a free-trial and then an automatic subscription payment, but this is never explicitly announced upon check-out. Customer service phone number just directs you to email, and they won't refund the $79.90 auto subscription amount.
Asked for a one-off payment of €9 for an IQ test. 10 days later charges another €79 for an annual subscription that they refused to refund due to the cost of processing the IQ test which was meant to be only less than €10, not a subscription and not 79€!
Dear M R,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
I bought In IQ test and they charge the whole year, after that they won't reimburse. It's a trick into buying
Hello Mariajose,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Best regards,
This is an online scam. You get an add stating to test your IQ. After 25 questions and minutes of your time, it states that you need to pay 9.9$ in order to see results. Fine. The problem arises that it then automatically subscribes you to annual fee of 79.8$ that kicks in 10 days after your test without the possibility to cancel or claim it.
Dear Juan,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
Brainety grabbed me from the start and I didn't let go, lol! It unfolds very interesting, exciting, and fun activity. I found it hard not to involve myself to it everyday. I urge to take a chance and indulge.
Hi James,
Thank you so much for the 5-star feedback! We appreciate it (and you!) and hope you recommend us to everyone you know!
Thanks again. Have a nice day!
DO NOT TAKE THE IQ TEST OR IT WILL CAUSE YOU TROUBLE!
I went through the whole test YESTERDAY, and was quite surprised to see a request to pay only AFTER completing the whole thing. There is no mention in advance that it will cost you anything! THey also put you under a time pressure as the offer is such that if you pay for your test results within 15 minutes (and there is a timer running), you get a "discount". If you pay later, the price will allegedly be higher. I took me a while to decide whether the test is worth paying and I opted for the cheepest offer. When proceeding with the transaction, I got to the point where I was asked for an e-pin to my e-banking (double checking) and having entered it the process got blocked. SOme non-English inscriptions appeared on the screen (further found out it was probably LIthuanian, as the company resides in Kaunas, LT). Luckily no money was charged to my account, but a day later my bank blocked my card because they had suspected some phishing related to this unrealized transaction. So I went to check for reviews of Brainety and here I am to add my point of view.
Hello Domiika,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Best regards,
I was just busy surfing the internet when I came across a Brainety ad and I decided to give it a shot. It was worth it! Definitely had a great time so I subscribed. Having fun with it daily, haha!
Hi Dalton,
Thanks so much for your feedback! We’re really glad you enjoyed our product, we’ve found it’s a definite customer favorite!
Have an awesome day!
Brainety was quite entertaining. It first required some attention to figure it out, but I suppose that's what a challenge does to you. After that, it was just a question of figuring out the sequences. I really liked it! Have recommended to my friends and family.
Hi Cris,
We’d just like to thank you for taking the time to write this review and every bit of feedback like this does so much to help us out.
Have a great day!
Brainety is highly recommendable! It was interesting to think about things that I don't think about everyday. It was a very enjoying experience; everything was pretty fun, even some of the questions were very creative and challenging, it really makes you use your brain. Excellent experience.
Thanks, Luke. We’re so happy you loved your experience and can’t wait to have you back for your next purchase.
Please let us know if you need any further assistance.
Have a nice day!
It is definitely worthwhile to get this.It is really interesting and entertaining to use.As I engage in its daily activities, I really want to improve my mental skills.Love this, it's good for the brain.
Hi Robina,
We are so grateful that you took the time to share your feedback with us. It's our pleasure to serve a customer like you.
Have a wonderful day!
THIS IS A FRAUDULENT WEBSITE, DO NOT PURCHASE ANYTHING. THEY WILL CHARGE YOU $80 USD AND FOR ABSOLUTELY NOTHING, THE WEBSITE IS PUT TOGETHER VERY POORLY. AND DOESNT EVEN HAVE OPTIONS TO CHECK YOUR SUBSCRIPTION, EVEN YOU DON'T SUBSCRIB. ALL THE REVIEWS YOU SEE ARE FAKE HERE. BE WARNED.
IF YOU WANT AN IQ TEST, GO TO MENSA.ORG FREE TESTS.
Dear Mj,
Thank you for bringing this matter to our attention.
Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Kind regards,
Make you pay for the IQ test and then automatically subscribe you to the years service, no way to cancel... I tried to cancel by email and got nothing back. Need to go through PayPal to reclaim my money.
Hello Iain,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Best regards,
I'm glad I found out about this, Brainety is a useful way for me to pass a little time every day through the app's activities. I really have a great time playing with it at the same time enjoying its mental benefit.
Thank you so much for the positive feedback, Michael. We are very glad that you like it. Have an awesome day!
One of the most intelligent mind programs I've ever seen is Brainety. I enjoy the way the midgames were produced and the interface as well. By completing the tasks assigned to me, I make it a habit to practice or exercise my brain every day. Grateful for Brainety!
Thanks, Corey, we enjoyed knowing that you were satisfied with your purchase. Please let us know if you have any other comments, questions, or concerns. We are here for you anytime!
Brainety offers entertaining activities that makes me drawn into it. It is worth my time and its effect is so worthwhile because I am into regaining my memory to a better state. Brainety is effective and I am loving it.
Hello Oscar,
Thanks so much for the awesome review. We work hard to meet expectations like yours, and we are happy to hear we did that for you.
Please don't hesitate to tell others or shop with us again!
The insipid fatuous beings who made this monstrosity, have wasted 4 minutes 27 seconds of my up most precious time. Within the minutes i spent doing this test i lost 1823 pounds. They should compensate me with either money, or ill take matters into my own hands and make them pay with their lives.
Hello,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Best regards,
Brainety Customer Support Team
Satisfied with what Brainety can offer. So far I am satisfied and I am enjoying it. I suggest you try it too.
Hello Rocynth,
Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Have a wonderful day!
All good for Brainety's activities to keep the brain in good shape. The program is well-organized that I enjoy doing them on a daily basis. Highly recommended.
Hello Earl,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out.
Have a nice day ahead!
The activities in the app allow me to spend a small amount of time each day exercising my brain healthily, thanks to Brainety. After giving it a month, which was worthwhile, I decided to subscribe for the entire year! Such a great deal!
Hi Ivan,
Thanks so much for your feedback! We’re really glad you enjoyed our product, we’ve found it’s a definite customer favorite!
Have a great day!
I authorized what I thought was a one time purchase. One week later, I have a subscription at $80.00. These guys are crooks. There is no where I can find to unsubscribe on their site.
CompNy based in Lithuania, si I'm thinking I got scammed. DO NOT engage with them!
Hello Serena,
Thank you for your feedback, and we appreciate your concern.
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Best regards,
Brainety Customer Support Team
Answer: Scam company 100% who finds loopholes legally. So don't be fool guys they ask credit card number
Answer: Hi Jesse, Thank you for contacting us! We really appreciate it. You may refer to our contact channel - support@brainety.com so that one of our representatives can discuss your concerns. We're committed to providing excellent customer service and are looking forward to hearing from you. If there's anything else, we can do for you please let us know. Have a great day! Brainety Support Team
Dear Steven,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Kind regards,