BradfordExchangeReviews 564

I recently purchased a Christmas nativity tree from Bradford exchange. It was very expensive but it looked beautiful so I bought it. My problem is that what I thought I was buying and what I actually got was very different. I feel stupid for buying from them and wish I'd seen this site first, if I had I would never have bought it, way overpriced. Surely there should be laws that require that the image actually is of the item being sold, the image has to altered. If I saw a picture of what I got I would never have bought it. This company should be shut down.

They will send you used and broken items. Do not be deceived by how beautiful items look on their web. I have been a victim. If they refund then I will take this review back.

Six months ago I buy I special edition 2 dollar bill
But I never received for what I pay
Couple weeks latter after pay for that bill
I start buying silver and planning to buy gold
And suddenly I stop buying from them
Because I never received the two dollar
Bill special y

In total I have purchased 5 baby dolls. The first 2 looked nothing like the rendering posted, the 3rd I would have kept but her armatures were broken and the 4th looked nothing like the rendering again. I am new to doll collecting and didn't know you had to research the doll on YouTube to actually find out what the doll really looks like. Usually nothing like what is on their website. It is illegal in Canada to mislead consumers in this way it's called bait and switch. They are basically showing you a product you will not receive. They only show renderings of their products none of them are the actual products. Recently my mom wanted the 5th doll a $300 doll. She is the cutest thing and my mom wanted to keep her. Today my mom noticed that the doll has a rip on the inside of the arm she will be going back sadly. Coincidentally I was warned that BE's silicone rips easily. AND waiting for returns is rather painful. They take almost a month which is unheard of in 2022. My mom returned the bassinet that was ordered as it was horrible quality and not worth the price and I am still waiting on the refund. When you email customer service they never actually answer your inquiry they reply with a scripted email. I have lost over $100 is postage fees that are non-refundable maybe that's how they stay in business.

I placed an order for a product, which was faulty. The next two products sent as replacements were also faulty. They were all returned. The final refund took over three weeks to be processed, and only because I continued to call and follow it up. Instead of refunding the credit card, a cheque was sent, despite being guaranteed this would not happen, and where their website says the credit card will be refunded. In all, I spent almost three months dealing with the company. It takes on average 20 - 30 minutes on hold to reach customer service over the phone, and emails are not responded to. The customer representatives are unhelpful, and at times, very rude.

YOU GUYS SUCK! Purchased 2 full sets of Morgan silver dollars with display cases and uncirculated peace dollars full set and you sent me 1 coin that was so bad you yourself graded and called it very good. Its not even able to grade in my opinion. I hope you guys get whats coming to you, by ripping people off like this. Nobody should be subjected to this during a recession nor should you get away with ripping people off. You guys should be in jail

Do not have anything to do with these theives. Despicable disgusting business practices. I have been in touch with trading standards, who advised me to write to them and give them 14 days to arrange for them to collect the coins.If they don, t I can keep them. They should be banned from trading.

I ordered a gift for my brother. 1 Knife. Bradford continued to send the whole set. I thought, okay it will be a nice gift, but now Bradford attempts to send things I did Not Order to my home and attempts to charge me. These are for things I DID NOT WANT or ORDER.

The price of this was $135 for everything and I have been charged $131 the first time. Then $53.95 the second time and $14.95 the third time. I called to find out what was going on and they said there are 7 different charges for this. I do not recommend getting this

Where to start, i ordered the free coin. I knew it would be part of a collection and was very very clear in the phone call that i did NOT want the collection just the free coin. I received the free coin and then another arrived. I called customer services and told them that i didnt want it and didnt ask for it. I was told i had to return it to which i said no. You sent it as a pushy sales tactic, you can come and collect it. Then they sent me another one. I called them and was told someone would call me back. They didnt.
Then i received a letter saying they have added a late payment fee. Again i called, got nowhere and emailed them to say the coins are here waiting for them. Now i receive a threatening letter demanding payment or debt collectors with even more fees.
Pushy sales, no calls returned, not very customer focused and unhelpful.
Steer clear

They will continue to charge your card without authorization even if you call to cancel any future charges. I purchased one gift for my mother for christmas and have now been charged 3 times in about 9 months. I have called multiple times to have this taken care of but it never does. I had to put a block on my card through my bank for this company so i won't be charged any more.
Do not purchase from them or you will continue to be charged.

Spent over $200 for The Nightmare Before Christmas Train (5 piece set). After only 2 Halloween seasons, they are going in the trash. The water in all of the globes is MURKY and the connector pieces all snapped off. I purchased these to display each Halloween. Expensive mistake! Do not recommend this company!

I canceled my order because i was worried they where just trying to rip me off and 1 day after threatening to file a fraud complaint against them if they tried to bill me, they billed me and shipped out the item i ordered.
I cancelled my bank card that day and got a new one so they could not further bill me and filed to get my money back through my bank. Received the item today and honestly the ring looks pretty good but i have to determine if the center stone is what they say it is. If so ill cancel the any action in progress to get my money back and just never use the bradford exchange again. No one should have to go through that much headache to buy something online these days

Purchased a gift for my wife, all good. Next I see another gift arrived, checked my credit card and they had charged my for second gift. I called them and was told because I had looked online at second item they had charged me and sent item (with no authorization) they would mail me return instructions - 2 to 3 weeks. Then 2-3 weeks for them to receive item and only then another 7-10 business days before they credited me, I asked they email me return instructions, nothing came. Called them again and asked the email me instructions, nothing. Called them and told them I was going back to back and hitting them with fraudulent charges if I never received email. Waited couple hours - nothing, called bank and they have hit them with fraudulent charges.

Once you purchase an item, they will keep sending you items and keep charging you.
Realized this pretty quick, changed my credit card after first unknown charge. They keep sending me items, you can't return them, so just keep 'em. Received another item today. I'll just keep it. They won't get another penny out of me over that initial $10. Keep sending me stuff all you like

Don't buy takes money from your account even when stopped they take money from your bank even when you stopped