BradfordExchange

Ordered item. Bradford said need to confirm address. Did that still nothing. Called Bradford said it's in process being engraved. Called again. And Bradford said address needed to be verified which was already. Then called again and they canceled my order. Bad

The "Together For Always" Engraved Birthstone Family Ring is pretty, but not what I expected. I was sort of embarrassed to give it to my mother. The gemstones are so small you could not tell what color(if any) each stone was. Also my family did not even know the names of each of us was on it; from my Mother the Matriarch down to the Newborns(4 generations of strong women).

Don't waste your time or money with The Bradford Exchange because I just placed an order for address labels and it is going to take fifteen days not including weekends or Holidays so it will take a month to get them since there is only one way to ship them to me. They told me they have been in business for fifty years you would thank that if they have been in business for that long they would have a joice of how fast you want your stuff and charge different shipping costs but I guess that The Bradford Exchange isn't smart enough to figure that out on there own. Just don't waste your time or money with this company that isn't very smart to have different shipping options.

I ordered my son a clock on Feb 3/22. The payment failed (why I don't know) I wouldn't have bought something without having the money 1st. Anyways they never contacted me to follow up with an alternate payment method. So a month ltr I call to find out the status. When to find out I've been waiting for nothing. So I pay them a different way. I just called to find out the status, and they tell me "it won't ship until the end of Sept 22. That is absurd! I'd give it a NEGATIVE 5 stars if I could! IM NEVER ORDERING FROM THEM AGAIN! EVER!

I ordered Disney Tim Burton's The Nightmare Before Christmas Snow globe on April 2,2019. After couple of weeks I checked to see when it is approximate time of delivery is. It Said May 14 - 24,2019. That came and went and the updated time of delivery moved to May 28. On May 29 i received a notification that I am on WAITING LIST ( however they didn't wait to charge my credit card!). Today is June 30 and the status of my delivery date says MAY 28. After paying $242.93 I regret it. Better off deal with Ebay or Amazon, they have them too, however look who the sellers are. If says BRADFORD EXCHANGE, don't get involved with them. Never Again!

What I ordered did not look like the picture! The pic must have been edited to get you to try and by something but don't be fooled by the pictures - do your homework and check the reviews - this stuff is terrible. Had I not already told my daughter this is what she was getting I would have sent it back even after waiting a month to get it. DO NOT SHOP HERE

If I could give zero stars I would. After 5 phone calls, and being very blunt and to the point of almost yelling they sent me an email with a return label. I actually told the 2nd Supervisor I spoke with that I'm starting to believe that they are just flat out lying to me when they tell me they will send me an email. The Supervisor before her told me they would send it via the postal system and I told her no because I do not trust that they will and I'll end up waiting 10 days for it, for it only to not show up and that I absolutely do not understand why 4 people have told me that they would send an email and yet I have no email, email is a pretty simple and quick concept, but it took 5 people, 2 Supervisors to get it. The first Supervisor hung up on me because I was so mad at about it and telling her that their customer service was really $#*!ty and now I think the company is sketchy. Oh well I did receive the email, I guess you just got to keep calling them and yelling at them.

They cancelled my order and didn't tell me anything. They have screwed up Christmas for my wife total a-holes. Dosn.t waist your time with this loser company.xustomwr service sucks real bad had to get bank to get money back cause they will not reply to emails after they get your money. This company will lie to you and waist a lot of your time and you will not get anything but screwed

I orderd on Nov. 30th and added to it on Dec. 12th. Now I've spent over 7 hours either on hold or listening to lies. No reply to emails. WORST SERVICE EVER! I don't think one person with whom I've spoken has a clue what's going on. Now it's Dec. 24th, my aunt does NOT have her gifts which were specially chosen. I would never use this company again and I will make sure I tell this story every possible place. Let's shut down the people who don't know how to run a business.

Called several times, different response each time, when I ordered the gift it was a "guaranteed by Christmas" now ofcourse not arriving until Dec 29th…supervisor could care less and continues to argue that the item I ordered was not a guaranteed item ( I took a screen shot when I ordered)
I will never purchase another thing with this company…. Absolute worst customer service ever

When you select return, they arbitrarily interpret your email as you want a replacement without a dialogue. This one experience will leave me never again, I'll pass on future orders.

My fiancé ordered me an engagement ring and purposed on Christmas Day but my ring almost didn't make it first of all and second my birthstone in the ring is the wrong color it is blue instead of green and they will not fix the mistake or refund our money. This was supposed to be a very special day for us.:-( thanks for ruining it Bradford. You used to have good quality stuff but not anymore. 1st pic what we thought we were getting 2nd pic what we received and clearly the gems are blue. SMDH would not recommend would give zero stars but not an option. That even claim they have a money back guarantee nope they lie.

I ordered a Kinkade snowglobe for my mom in November, was told to expect it early January (a little late but fine), then it changed to late January, and now it says end of February. I'm absolutely aghast that I was charged right away for this pricy item yet my order has not moved for months now. It is very difficult to even track the order to begin with as you need to create an account, I received no notice of the delay and only found out after logging in and checking periodically. I am contacting customer service and hoping to cancel but based on the other reviews I am unhopeful they will even respond.

I purchased 2 box of plain standard single page checks for $5.99.
I did standard shipping & handling for $2.95 and tax was to be.63 cents for a grand total of $9.57. This was the amount quoted to me when I placed the order online. This was the amount am email sent to me a day later said. Imagine my surprise when they took $27.18 out of my bank account. When I called customer service they said well you ordered 7 years ago and since you ordered once in the past it costs much more. I asked why that wasn't quoted to me on the follow up email stating what they would be charging and they had no answere...but the checks have been mailed so toolate so sorry. I asked to talk to a supervisor and she said it would b a long wait...I said that is perfectly fine. After a half hour she came back and acted like she couldn't hear me and hung up. I can't give a low enough rating for this company!

Never touch this company. 2 mths ago they took money out of my bank account without my knowledge. I rung up and complain and asked for a manager to ring still waiting. Today received another bill saying I missed April bill never received it bit I've paid may bill yet again your taken money out of my bank account without my knowledge. I never allowed you to keep my bank details I allways rung up to pay over the phone since my mother passed away who used to pay you by postal orders up until March. This is taking money out of peoples account without there permission THEIFT. Now you can be changed for me going over my limit and you can stick you catalogue where the monkeys stick there nuts.

Don't ever buy from Bradford Exchange! Ordered something for my wife for Xmas,,, Guaranteed shipping before Xmas! Bull sht! First 2 emails no reply, customer service are bunch of lair's,, first 3 times was told would be here on or before Dec. 24th,,,, Called monday after Xmas and was told it was shipped Dec 23,, next day it said shipped Dec 28, when i called i was told it shipped 23, not long after that it changed from 28th to 23 on online status... more Bull sht! Customer service suks! Shipping suks! (still no tracking number or package Jan 2) So at this point I don't know if it has ever been shipped! It's really a shame it's like this because my wife and i like there stuff, but it's just not worth the headache to buy from bradford! Do your self a favor and don't buy from them! Signed- Pissed Off,,,
PS- If i could pick a 0 star i would have!

I ordered a ring on thursday, changed my mind right away there is no option to cancel on the website. I emailed them on Thursday and Friday. Then I called on saturday and it said they were closed... So then I got an email back on sunday saying "it was to late to intercept it was already shipped." So then i followed up by email again. Tuesday with no response... Then on Wednesday I get an utomated email saying it was shipping so I called and was advised it was sent on tuesday, two days after i was told it was to late! I am furious just because this is the worse customer service experiance I have ever experienced. I feel like I am being ripped off, and lied to!

Garbage jewelry! $100 on a ring and the stone fell out! Don't bother, go elsewhere. Unfortunately, it was beyond their return period so $100 down the drain.