BradfordExchange

I ordered a Cubs purse for my daughter in the middle of April. I was looking forward to giving her the purse in July for her birthday bc shes crazy about the Cubs. But I was unable to do so, bc I recieved an email stating that the purse would not arrive until August. They did state that I could cancel if I wanted. I didn't cancel, I decided to give me daughter her gift in August when it arrived. But I'm very disappointed bc it says its made in China. I would never order anything from this company again. I don't know how this company stays in business.

Ordered Christmas presents on 12th of December.
Jan 9 only 3 of 7 items ordered were delivered.
One item was a set of 5 pics.
They ship everything separately, $10 for shipping each time one of the items in the set shipped.
3 rings were also bought, all shipped separately, $10 for each item.
Customer service totally incompetent.

I have been in contact with the customer service by phone after waiting half a hour to talk to someone,told them that I have paid in full got the letter confirming this,,but then I see a payment of 55.95 pending to go out of my bank account,,I have emailed so many times with no response starting to wonder if I need legal advice,,please delete my bank account and refund me
Wendy Avery, Customer no# B*******,this letter confirming paid in full

I ordered the "Once Upon a Romance Ring" with an inscription inside. I reciebed the product on a timely manner, however the inscription was missing 3 letters so they left off half of an entirr word. Also, the details on the ring were no where near as detailed as they were in the picture online. The details in real life look very cheap. It would be less misleading if they would use an actual photo of the ring and not a drawing of it. In addition, the stones were very loose, ie. When I shook it, I could hear the rattle around inside of the prongs. I added a dab of clear super glue to each prong to cure that. Lastly, I believe the sizes run a little big. It spins around on my finger and won't stay on front-facing. Otherwise, the ring is very strong and sturdy.

I purchased this ring for my mother whom lost 2 of her kids she asked for this ring my sister and myself purchased it for her hoping to give her a good Christmas instead this ring feels like an expensive piece of plastic and you can barely see birthstones!

I ordered a $75 jewelry box for my wife the 1st week of February, it came broken so I emailed customer service they said they would send a new one. My wife's Birthday was March 8th and its now March 11,
I never received a new one, tracking number or anything and now customer service wont return my emails.
I got scammed for $75 from this company.

I couldn't place my order online, so I was forced to call it in. Called to place order over the phone; lousy service; customer service personnel seemed annoyed or inconvenienced at having to take my order. I had to ask about shipping, total amount, or even "Aren't you going to ask for the shipping address?" This was after she told me to have a nice day. Two weeks later, I received no email notification of the order, and had to call again. Turned out the order was never placed. Had to reorder over the phone. Probably should have left well enough alone... the next day I had fraudulent activity on my card. Not saying it was them, but seems highly suspicious! No one else had just acquired access to my information.

Buyers move on from this website. It's horrible. They'll guarantee you'll get something by a date then not deliver. Then send you messages telling not to worry not to worry then drop it on you that your item won't make it until the middle of the next month. The only guarantee they should give is that they will disappoint you. RUN! RUN! From this site. Search again then again. I wouldn't tell someone I hated to order from this website. I wouldn't order from this website if it was the one and only last website on the internet! I give them ZERO STARS! People don't do this to yourself. Honestly look somewhere else for whatever you're looking to buy.

Where to start, i ordered the free coin. I knew it would be part of a collection and was very very clear in the phone call that i did NOT want the collection just the free coin. I received the free coin and then another arrived. I called customer services and told them that i didnt want it and didnt ask for it. I was told i had to return it to which i said no. You sent it as a pushy sales tactic, you can come and collect it. Then they sent me another one. I called them and was told someone would call me back. They didnt.
Then i received a letter saying they have added a late payment fee. Again i called, got nowhere and emailed them to say the coins are here waiting for them. Now i receive a threatening letter demanding payment or debt collectors with even more fees.
Pushy sales, no calls returned, not very customer focused and unhelpful.
Steer clear

Journey to HOGWARTS Glitter Globe. $130 plus taxes and S/H.
1) Shipped shrink wrapped in the Styrofoam mold. No Box as befitting an expensive collectable. It's the Styrofoam that should be inside a box.
2) Made to be powered by either an AC adapter or 2 AAA batteries. The company DOES NOT provide the adapter and the 2 AAA batteries does not provide enough power to power both the train and the sounds for a significant length of time. Lots of additional $$$ to constantly buy batteries.
3) Called Customer Service and they didn't care.

I ordered a train subscription over a year ago. The have yet to fulfill it. I have a partial train because they skipped me on the final installment. They had my credit card, and I thought they would bill and send, but they didn't. Instead they didn't bill and send me something else. I returned it. I then asked if I could get the final car for my train. They said it was back ordered. So, within a month after they skipped me it was back ordered, and it has been back ordered ever since on and off according to them. Customer service is a joke. After I was skipped I was told I would get it next month, never happened. Then 2 months went by. I was told again that it was ready to be shipped in the next installment. I never got it, and when I inquired again, they said it was back ordered. Do not waste your time or money. Go elsewhere to find what you want on the internet because Bradford is not worth the hassle.

I tried twice to pay a bill with a card and it was declined twice. They can't "see" the declined reason. They told me to check with the bank and the bank dont see a declines from them. Which brandford said it has to be and when they take the card info they claim they cant see the approval or decline right away it takes 24-48 hrs which I've never heard that before

Do not buy a collection from this company. This company advertises that the buyer will receive a piece (of the collection) "... every month or so." This claim is absolutely a false claim, in my experience, at least.

I ordered (for my grandson) the Rudolph Snowglobe Train Set Collection, which consists of 5 snowglobes and the tracks. I placed my order in late December of 2021. I have (regularly) fought The Bradford Exchange through the Better Business Bureau to get my collection.

Today's date is January 2,2024 (now a bit over 2 full years), and we are still missing snowglobe #5 and the tracks. In other words, my grandson has waited for over 2 full years to get a 6-piece collection and STILL fails to have the complete collection.

"Every month or so" is deceptive advertising. Had my grandson received a piece "every month or so," my grandson would (surely) have the complete collection by now.

1.06 out of 5 Stars is the current rating that the Better Business Bureau shows for The Bradford Exchange. As well, look up the facebook groups that have formed, which are named something like "People Scammed by The Bradford Exchange."

Buyer Beware!

Date of experience: January 02,2024

Ordered checks. Finished checking out when a pop up appeared and said to enter email for free shipping. Entered email and the next message appeared that I had signed up for a rewards program that cost $14.99 a month. Called the phone number to cancel and they wouldn't cancel until I received e-mail. I then called to cancel my order-not doing business with a company that has no ethics. They canceled my order but could not cancel the $14.99 a month scheme. Bad behavior is never acceptable but is offensive in this environment.

I would leave zero stars if I could. I called to cancel an order placed the night before because it was shipping to wrong address. Somehow when paid with paypal it changed the ship to. The rep told me the order was canceled and that I would receive an email. Never received the email stating canceled only that it had been shipped. I called again and they said I never called to cancel only to check the status. Then said I have to call back yet a third time in order to get return label to return item. Refused to give to me at that time. Implied that I lied about calling to cancel the item.

I'm rather surprised by all of the negative reviews for Bradford Exchange and it was almost enough to discourage me from ordering from them. However, I saw a Facebook ad for a pendent I really wanted for my daughter. The website guaranteed delivery by Christmas, so I was concerned when I received a confirmation email with an expect delivery date between January 15th and February 1st. I emailed them immediately, and promptly received a response stating that the email always provide a 6-8 week delivery window, and once again guaranteeing delivery before Christmas. I was skeptical, but I received my order in 3 business days. The diamonds were a bit smaller than I expected, but reasonable considering the price. I am very pleased, and would order from them again. Most of the reviews here are from Americans, so I feel obligated to add that I am in Canada, and my order was shipped from the office in London, Ontario.