BradfordExchange

I placed my order on July 25,2022. As of December 13,2022. I still have not received my order. When I finally got an email it shipped, the shipping label was mis printed an my item was returned and my money was already withdrawn. I called to get answers and the foreigner that answered the phone was acting like he couldn't understand a word I was saying and was very rude. He was not emphathic whatsoever. Please do not buy from this company.

I thought I found my perfect wedding cake topper and designed my cake around it. I ordered it on March 1st allowing for plenty of time for its arrival. Four days before it was due to arrive (April 26), I checked status and it was CANCELED! Just got off the phone with customer service. It was canceled because it's not in stock and no longer available. Are you kidding me?! Y'all advertised it was a limited edition so I thought I was lucky to get it ordered before it was out. Why did y'all let me order it if it wasn't available... and then lead me on for two months?! I have time before the wedding but I'm absolutely heartbroken. I will NEVER order from here again and will make sure to deter anyone else from getting their hearts crushed!

I ordered a set of bracelets for my Granddaughter. I was supposed to receive 1 set for each season. Well I received 2 sets for winter and 2 sets for Spring and 1 set for Fall and nothing for Summer. I tried calling and was hung up on. Tried emailing and nothing. I was supposed to make 2 payments of $29.13 and 3 payments of $58.27. Well so far they have charged me 6 payments of $58.27. I cannot get anyone to help me straighten this mess out and have my money refunded that they have overcharged me.

I ordered one coin from their FB Ad, but it turned out to be a subscription. I tried to call their customer service number, but they never answered my call. I tried to call many times, but no luck. Is this a simple scam? They keep sending me the rest of the coins and I do not know when it will stop, but anyway I will pay for what coin I like then if they keep on sending them and I will keep on returning them. Again DO NOT BUY from The Bradford Exchange to stay away from the pain they caused you. Their customer service is really poor and they will never answer your call.

They used my debit card to sign me up for a $14.95/mo "rewards club" that I did not knowingly agree to. I wasn't aware that this was going to come out of my account and it caused me a great deal of trouble!

Please for the love of god don't order from them. I got my mom a calander for her birthday and it was $50. I even payed extra for it to be here on time. But now it's weeks after and I only have one piece from the collection. Every time I email them about it I get redirected, saying that they don't have the pieces or that there's still some kind of payment that needs to be made on my part. I didn't have the present for my mom, I wasted
$50 of my dads money for one $#*!ty little lice not worth $5. PLEASE don't get scammed like I did.

To give my 90yr old mother something to look forward to, She ordered the 4 building Thomas Kincade Christmas village. She knew she could afford the $300 over approximately 8 months time. Six months later, they have sent a total of 7 buildings and continue charge her account. The advertisement for the village details 4 buildings 'and buildings when they become available'. (fine print). Problem is they have a never ending supply of Christmas themed buildings. When I cancelled over the phone, they tried to get me to purchase Christmas ornaments! These business practices are deceitful and shameful targeting our elderly communities.

Unfortunately I can't give Zero stars otherwise I would. I purchased a Gold plated ring from them last October for a 60th Birthday present for my mum.
She didn't start wearing it until 6th December and it already looks like it is 20 years old. I paid over £120 for this and already the ring is tarnished and unwearable. I have many pieces of jewellery that are gold plated that are over 5 years old and are still as new.
I contacted customer services to be told there is only a 120 day guarantee on the ring and basically they just washed their hands of any responsibility from that point.
I was reluctant to purchase from them based on a couple of bad reviews however thought I would give the benefit of the doubt.
NEVER EVER will i EVER purchase from this company again! Absolutely disgraceful

I called *******057 on 5/10/21 at 11:37 most and a person named Avril responded. I explained that I had bought a ring from BE and that a couple of the CZ had fallen out. I said it had a lifetime guarantee. I was going to ask how do I get it repaired, but she said there was no record that I had ever bought anything from BE. She asked if I had a receipt. I said no, but I can get my checking account records that will show the date and money that BE took for a purchase. But I'm concerned that you have no record of my purchase. Is there a manager I can talk to? She hung up.

Do not have anything to do with these theives. Despicable disgusting business practices. I have been in touch with trading standards, who advised me to write to them and give them 14 days to arrange for them to collect the coins.If they don, t I can keep them. They should be banned from trading.

I ordered a queen elsa music box statue for my niece when we received it the was statue was smaller then a Christmas ornament I paid an extremely large amount of money for it and when I got it I was very dissatisfied the character didnt even look like Queen Elsa her castle was small she was bigger than the castle I didnt even have the heart to show it to my niece... the way it looked I would of payed 17 bucks tops for it plus shipping and handling was about 20 bucks more ridiculous I will never order from here again and recommend that no one else does either the only thing they got a one star for was delivering the item to the right address. This website is total rip off

Shipping was fast, but that is the only positive. I thought you were a prestigious company. This is the first time I have ordered something from you you. I think this may be the last if this is how your items are sent out. I am almost speechless as this was supposed to be a Christmas gift for a good friend of mine. I cannot believe you would send something out like this. I am too embarassed to give this as a gift. You send me my item without a box and packaged in dirty styrafoam, with yellowed tape holding it closed.
This is pathetic.
Your reponse on your website is garbage. I filled out all the information requested for refund and when I try to send it says internal error. You dont have a contact number except for ordering. I guess to avoid all the complaint calls.

I ordered the armor of light and they keep sending me more. I only wanted the first one. The rest are almost identical to the first one anyways. So I sent the second one back with the return post card they sent with it. It has a spot that asks if you want to continue the series and I checked NO. I emailed them, I also tried to call them and I was on hold for almost an hour before I gave up. Well the next month they took the money out of my account again. I emailed them again, tried to call again. To no avail they still sent it. So I finally just went in and told myCC company no more purchases from them period ever. I finally - 2 months later got my refund for the first one I had sent back. Now I have another to send back. SO hard to work with them and I will never never order from them again.

I ordered their Silver Dollar collection for my mothers birthday and even though the payment went through they canceled it. So my mother didnt get her gift and i am out $170.00. I will never order from here again and I will be recommending everyone else NOT to order from them so they dont have their money stolen as well. Wish i could give less than 1 star. They apparently want a screen shot of my bank statement. How stupid can they be if they think im giving 5that after they already stole from me.

I purchased a Thomas Kinkade Holidays in Motion Rotating Illuminated Tree Topper: Animated Christmas Decor by The Bradford Editions in 2017 and was so happy with my experience at first. The next year when I put the tree up the tree topper stopped working randomly one night. I called and was told the tree topper was still under warranty so I sent it in for repair. I have not heard anything from them since, and it is now July (I had a baby on Christmas Eve and forgot to follow up with them). I contacted the Bradford Exchange today and was told that the tree topper was out of warranty and there is nothing they can do. I am so upset. They never even sent the original back to me or contacted me in any way. I will never purchase anything from this company again! Terrible terrible customer service. I cannot believe they wouldn't even send me back the original tree topper that I spent about $100 on. Buyer Beware!

My first order was great but my second order was awful! I thought I was ordering a collection for $50 plus $21 for delivery. Come to find out I paid $71 for one lighter and $71 for each additional piece on the collection (there's 10 pieces) I didn't see or read anything about paying separately for all them peeve pieces. I thought the $50 was for the whole thing. I cancelled my order and the representative was very rude! Talking over me the whole time until I had to tell him to listen to me in a slightly raised voice. I Will no longer be ordering from this place again and I will let my friends and family know off this crap after I just praised the Bradford Exchange to them. Highly disappointed!

I ordered a snow globe from this company at the beginning of the year. It said it was back-ordered and that it would be ready to ship at the end of January. That time came and then the delivery was pushed back a month later to February. February arrived and then they shifted the delivery date to 2 months later. Eventually I just canceled the order and I was not charged. Don't do business with this company. They don't deliver products on time.