I ordered over $300 on snacks for my after school club. A lot of the Products are close to expiring. It is very sad because I spent my entire club money here and I have to toss a lot of the food now.
I have medical issues that make it hard to get out and shop, especially for heavy items. I order those items plus more and get my delivery promptly. I love the convenience.
Ive shopped with the company many times before. This time it was particularly slow shipping. And one box was promised by the end of the day and did not show up until the following day.
... I didn't get the samples I have marked I wanted to get. Maybe they were out but usually they'd send me something else but there was none this time. Maybe they got busy with the holidays.
Hey Maria So sorry you did not receive your samples. :( Please send us an email at support@boxed.com with your order information and we'll be happy to help!
I love Boxed. Large quantity and heavy items delivered right to my door. Less stuff to buy at the store and carry home. And the prices are great. I also enjoy discovering new items!
My packages are packed well. My products are great quality for a good price. My package was left in snow and that was disappointing as my box became wet and weak and hard to take inside.
Save your time and money and go to Amazon everything came smashed and didn't receive on time called customer services and refused to help me will never shop here again
Hey Wendy! We sincerely apologize for the damages. :( Please feel free to contact us at support@boxed.com with your order number and details of your damaged items and we'll be happy to assist!
Took a week to come.
Too long for groceries. Would be easier just to go to the store.
One box came 5 days after ordering and the other two boxes came 7 days after ordering.
Hey Chris! So sorry for the delay of your order. :( We sometimes run into higher volume that may create some delays, but we are working our hardest to make sure it gets right back on track and to be more prepared with the more resources we gather.
I ordered Halibut on a discount offer for first order. It came well packaged and timely. Had the first piece today and it is a good, light halibut. I am most pleased
I was not satisfied with my order and my money was refunded faster than I expected. I have no fear of doing business with Banggood in the future.
Thanks.
I ordered on 12/22 and on 1/6 I have not received my product. This is very unusual, everything else I ordered came within 3 days. I am getting worried.
Hey Pamela! Oh no, so sorry about this! :( Please reach out to us at support@boxed.com with your order information and we will look into this for you!
I have no complaints what so ever. Love the prices and the selections. I enjoy the convenience of doing most of my shopping online. Thanks and keep up the great work.
So great to not have to endure the crowds at a warehouse club, Boxed has most of what I would've bought at a club. I also love not having to pay a membership fee.
No pink tax! They now have a paid service to get money back which was initially a free program. Thats what made me turn a 5 star program into a 4 Star program.
My purchases have actually been through a different website. The deals I've selected have been great. The items have arrived in a timely manner and undamaged.
I love Boxed.com! I have a membership at Costco and it's the best company out there. They have the best prices, free and quick delivery. I would recommend trying out this company.
Signed up as a new customer, did not state limitations on specific products (which I can understand) and canceled all of my orders (I can even understand this) but CANCEL my membership for no reason at ALL AND TELL ME I CANNOT ORDER IN THE FUTURE?!?! They would NOT even process ONE order!
Seriously?!?! HORRIBLE COMPANY!
Do yourself a favor and stay away! Shipping and service charge fees are also outrageous! Shipping and service charge fees are also outrageous!
It's fast and easy. Free shipping at $50 easy to meet that minimum! I love never having to haul bulky things from the store to the car and from the car to the house!
Im always pleasantly surprised at the selection of products available, competitive prices, and super fast shipping! Thank you Boxed! I will continue to shop your site!
I've purchased from boxed.com several times over the past three years. They claim to be a very family-friendly business that started out small and their "story" inspired me to become a patron. At first, this online business offered only a handful of products in each of their department categories and they would occasionally offer items at a remarkable price. They provided lots of free samples, offered product give-a-ways, had free craft kits for kids, and almost always offered promotional discounts.
Things began to take a turn for the worse when the company transitioned to using conveyers to fulfill orders rather than humans. Their product line increased, but so did their prices. Also at that time, their customer service began to fall short. My items were delivered damaged too often, and when I called to report the damaged deliveries, I never felt truly satisfied at the end of those calls. It felt like I was given the bare minimum in attempt to appease me enough to get off the phone.
The last straw for me was when boxed.com added a "delivery surcharge" of $5 to all orders. This occurred during the CoVid19 pandemic - a time when customers needed them most; and this was IN ADDITION TO the existing $10 shipping fee!
They have a great line of house-brand products (Prince & Spring) including amazing paper plates and the best toilet paper! I used to LOVE boxed.com. Change is not ALWAYS good.
Overview
Boxed has a rating of 3.3 stars from 458 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Boxed most frequently mention customer service, great prices and free samples. Boxed ranks 20th among Marketplace sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Sheri! Thank you for your review. We appreciate you a bulkload. :) So sorry you did not receive your box on time. We work hard to gather this data in order to pass this feedback along to our teams so that we can work on what went wrong and how we can improve. Thank you for the feedback and we hope you enjoy shopping with us.