Boxed

So, even though their prices are high I've been ordering from them for about 2 years. I think I've only placed 10 orders or so and besides the crappy packaging, I really haven't had any issues…until today. I placed an order for a few items totaling around $95.00. It contained paper plates, hand soap and some lunchbox snacks. FedEx sent the delivery notification plus the photo of the package in front of the door. Great photo…not my door, however. I went to 7 adjacent condo buildings yesterday looking for the package with no luck. I contacted Boxed today and sent a detailed message along with a photo of the package in front of someone else's door and the photo of my door. The same agent sent an email back saying for me to wait 2 business days for the package to arrive because sometimes the delivery company will mark the item as delivered before it's actually delivered. (I'm sorry, what…?) But there's a photo and I'm not sure how that works, so I emailed again and provided the same photos and the same complaint. The agent emails me again and asks me to confirm my shipping address and contact number and they'll launch an investigation with FedEx. They said if FedEx had any further questions, FedEx would contact me directly to deal with this issue. I had told her in a previous email that I had wasted far too much time on this and I would wait the 2 days then reverse my payment to them. I sent another email to her (highly irritated at this point) asking her if she actually read any of my emails?! I told her, again. That I was going to just reverse my payment and I couldn't care less about their "investigation" into the missing paper plates I mean, this is the most ridiculous company I've ever dealt with and I'm done. I deleted my payment info, shipping info but couldn't deactivate my account so I changed my name to: Delete MyAccount. Lol! Don't order from these people. It's really overpriced and I'm wondering if it's a legit company at this point. Horrible way to treat your customers.

Their ads say no membership required but you have to create a login to access…talk about false advertising!

I have ordered weekly from Amazon. I also order from Vitacost, Jet, Petfood direct, and others at least once a month. I placed my first order with boxed a few days ago. My order came in an very oversized box. Most of the items were heavy - laundry detergent, seltzer - I also ordered a box of kosher salt. It was busted open. Ther wasn't any salt left in the box. It was all over everything else and ended up all over the livingroom carpet.
First of all the only packing material was on top of the box. The items in the box did not have any any sort of packing material inbetween them. The packing slip did not have an e-mail address or a phone number. If you go to contact us on the website it brings up a box that says first link your accounts. Once again no easy way to contact them and no phone number. I found a phone number on the internet. I called it last night and it said to leave a message. It did not even tell you when someone would be in the office. I tried again this morning and once again no results.

This is the worst customer service I have ever dealt with - because there is no customer service. I would never order from them no matter what kind of discounts they offered.

Orders arrive fast and the prices are great. Love getting surprise samples and free shipping. I have never had a bad experience with Boxed.