On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Boxed Reviews Summary
Boxed has a rating of 2.4 stars from 464 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Boxed most frequently mention credit card, phone number and free shipping. Boxed ranks 38th among Marketplace sites.
We monitor reviews for authenticity
I wasn't sure whether to buy from this site or not because I don't like to use Apple Pay, so I decided to check out the reviews online. All of the positive reviews give 5 stars & rant & rave about how efficient, fast & what a bargain they got. And the bad reviews actually sound like real people who were practically all missing items & didn't hear back from customer service. I've decided I'll spend a little more for my deodorant & NOT get scammed.
I have been ordering items from Boxed for a few years. I am a single person but I still like to buy in bulk to save time and money. I love the variety of options, free shipping, and fast delivery. There is always a hand-written note in the package which is a nice touch! Once they sent me my order twice - I emailed them to make sure they didn't charge me twice and they just let me keep the extra stuff. Once they forgot an item in the box, and within minutes of me emailing them a new delivery was scheduled. Great company and great customer service.
I placed an order and didnt get 1 of my items. I have ordered from them in the past and never had an issue. I emailed them but they sent me a picture claiming they took a picture before sending it out and everything was in there. Now Fedex changed the label in the process but nobody knows why. Why would Fedex need to change a label unless they had to. Either the weight wasn't right or it spilled in the process. Boxed won't look into and give me my refund for that item. They won't even look into it to see what happened. I will never order from them again or my friends.
Horrible customer service. The items arrived 7 days after their initial date they said they would arrive. When the box did arrive, I looked inside and noticed 3 of the items weren't in there. Waited a couple days for another box and nothing came -- had to point it out to Boxed customer service and the best they could do to accomodate my inconvenience was send them in the next week. I will never use this service again.
I've placed multiple orders through boxed and have had great experienced. The shipping was fast and the items arrived undamaged. You can also add free samples with each order. Here is a coupon code 6QOSL to get $15 off on you first order.
I have a credit in my account because the last time i order some broth from them and it was broken and leaked. So, they refund me with a credit. Trying to place an order to use the credit, they just keep cancelling the order. Also, check on the expiring date before purchase, I bough a box of milk one time and we could not finish then before expiration date.
I purchased two boxes of K Cups at regular price along with other items. Would I have known the K cups had 10 days before expiring I would have saved my time. I sent an email complaining and I received a prompt response informing they would refund the money and talk to their warehouse. Its been a week and Im stuck with expired K cups and without a refund.
I love shopping boxed, I order my paper towels and toilet paper from here and love their products. It's so easy to shop get free shipping and fast delivery! I buy a lot of different products from boxed and have always been very satisfied with products and love the free shipping and 2 day delivery!
My first attempt at ordering from boxed was ridiculous! They emailed me and told me I had to send them a credit card statement or utility bill before they would process my order. I told them I would not be sending them anything like that because i should never have to send my bills to purchase something online!
Always fast and as expected. Good prices. I like shopping on boxed.com. Have used them for many years now.
I've put in about 10 orders on Boxed.com over the past two years. I've noticed that the items that are on sale have a very short amount of time (2-3 months) until the sell by date is reached. That's not a really good deal when you're buying in bulk and have to throw away half of what you purchased. When you visit a real store, you can pick up the item and see the sell by date for yourself. I recommend sticking with Costco or Sam's Club when buying in bulk for this reason.
Box is a wonderful company and I have never had any problems with my orders. Lately, I have been having issues with getting my orders delivered on time. UPS at one time had a great, dependable record. My recent deliveries have arrived late.
I love the fact that I can buy everything that I would get at a wholesale clue and have it delivered to my doorstep for the same price sometimes cheaper then me having to actually go to the store. Definitely give me more free time to spend with my family.
I like most options however the things I like are usually not available hence my sporadic ordering of items on a regular basis
Hey Deanna! Thank you for shopping with us and for your feedback. We hope to be able to keep our inventory as healthy as possible and want to ensure our products are always in stock.
Good prices. Variety could be a lot better but I manage to spend plenty of money! I have used Boxed for over a year and plan to continue.
Love The quickness I receive my orders and the bulk sizes. So much to choose from saves a trip to the store
We always get our packages fast and well packaged. Prices are similar to Costco and since we live far away from any wharehouse priced stored Boxed is the perfecr alternative.
I love using Boxed and their prices are fantastic! My box arrives quickly upon purchase and the customer service is on point!
I love how fast it comes and boxed so good nothing has ever been destroyed, I love the note you you get in the box. Also you get two free items to try which is helpful.
From the business
Name Brand Products At Wholesale Prices-Free Shipping Available & Never Any Fees
Easy + Quick Checkout · 24/7 Customer Service · Make Bulk Shopping Easy · Fast Delivery
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Barry! Thank you for your review and feedback. We certainly hope to be able to improve our inventory and ensure that our products are as fresh as possible.