On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You should be able to go back to shopping without having to start over and you should be able to edit your order if your payment doesn't go through
One item was to small wanted to exchange so emailed but have heard nothing from them returning is not easy so I'm stuck with item I can't waer
I find very difficult to return items it should be easy but it is made so difficult you lose the will to live. All I want to do is return the items that are not as they look on the photos. Can someone please tell me how to return an item.
Would like to return for refund.
They arrived late
It is a beautiful dress but the size runs very small and it is too short for tall women.
I bought the dress for my 30yr wedding anniversary pictures but NY husband surprised me with a renewal of our wedding vows. And our colors popped and I got a lot of compliments.
The whole service was slow. The dress is not like the picture
Good experience buying with Boutiquefeel. Service was good, fast, and professional.
Too many different reps asking me to respond to the SAME QUESTIONS. It took too long for me to get a partial refund
I WILL NEVER shop with company again!
I will also leave a honest review on social media
Bonne qualité du produit très bonne finition taille correspondant à la description
I didn't care for the material that was used on the sets. The shirt was bigger than expected.
The jumper was nice it fit well, I just thought the pant legs were too big.
I like the overall look of things, I will try something different next time just to see.
Very disappointed to only be offered a £5 voucher for Boutiquefeel. I won't be ordering from Boutiquefeel again.
Great shopping and great prices. Will shop there again
The delivery dude threw my packages of clothes into my yard and my dogs chewed it all. Next time would be nice fore them to either beep, call or leave a note and I can pick it up from the post office..
Ok but it took a while to get my order but I am going to order again
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
Shop Boutiquefeel - Women's Online Shopping Offering Huge Discounts on Dresses, Lingerie, Shoes, Jewelry, Home Goods, Kids' Clothing and More.