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The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
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The item substitution surprised me but still, I did like everything I received and am satisfied.
Very bad, because the Christmas man don't look like the picture at all.
This is my first order with Boutiquefeel, frankly, I was not sure that this site was legit. But I received my orders on time and I am satisfied with their products.
There wasn't an invoice in the package; no instructions for returning product. The "blouse" was nearly see through fabric, but definitely not a "T-shirt" extremely disappointed.
Tomando en cuenta la situación de pandemia, no tardaron mucho. Llegaron después de un mes.
Product arrived and definitely met my expectation.
First off the product is terrible
I waited forever to get it several weeks
Its was a good experience, will buy again, the only thing its that one of the items was missed, dont now if during the transport or customs maybe
It was a christmas present and it looks knitted in the photo
I was worried about ordering from the site, as I have never heard of it and seen mixed reviews on trust pilot. However, my coat come within a week, and is beautiful. I have had no issues and would use the site again.
I was disappointed in the quality of the item. Very nasty
My experience was fine right in the ball when I emailed them so thank you very helpful
Arrived late, after my event that I wanted them for. Sent the wrong size. Too big
Easy to shop and check out! Item did not arrive before Christmas though.
Product was excellent delivery time poor probably cause of Xmas
Received my product, very disappointed with the sweater! Too big fit my husband and he is 250 lbs. I am 140 lbs. ordered a medium size what I normally wear! Material very cheap no labels and can't really tell the front from the back!
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The clothing on the models look perfect but the clothes are at least 3 sizes too small and the styles are different than the photo and the material is poorly constructed. We were very disappointed.
Hidden fees, slow shipping, and xl fit like a small
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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