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BooksRunReviews 3,023

4.4

From the business

Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.


booksrun.com
Brooklyn, NY, NY
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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
296
value
299
shipping
291
quality
285
This company responds to reviews on average within 20 days
Utah
2 reviews
1 helpful vote
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Great!
January 23, 2024

We were given good instructions on how to mail our books. We received a check. It was a good experience. I will use this service again.

Date of experience: January 23, 2024
New Hampshire
2 reviews
1 helpful vote
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Don't Sell New Books to BooksRun
January 30, 2024

My new books are always downgraded. I requested the return of a book you would not accept - you refused to return it. I tell my book friends to use eCampus, Ziffit, or SellBackYourBook.

Date of experience: January 23, 2024
Arthur B. BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

North Carolina
1 review
0 helpful votes
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False information
January 30, 2024

Call me at *******295 and I will provide the details

Date of experience: January 23, 2024
Arthur B. BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

California
1 review
0 helpful votes
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HORRIBLE!
January 30, 2024

This feels like the biggest scam, and I have yet to receive any money for my books. The whole reason I sold the books when I did was to help pay for Christmas gifts and here, I am knocking at the door to February 2024 and still have no check for the books I sent back in December. I will strongly urge my classmates and my coworkers to avoid you guys.

BooksRun attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2024
Arthur B. BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

Georgia
1 review
0 helpful votes
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So quick and easy! Booksrun makes it a simple process to sell your books and receive a quick payment!

Date of experience: January 23, 2024
Maryland
3 reviews
0 helpful votes
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A Play of Lords
January 23, 2024

Book as described and arrived well before the estimated delivery date.

Date of experience: January 23, 2024
Alabama
1 review
0 helpful votes
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Worth it
January 23, 2024

Process was easy and fast. Better than dealing with other companies & I got a good check for my book.

Date of experience: January 23, 2024
Idaho
1 review
0 helpful votes
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Happy customer
January 23, 2024

I have been very happy with BooksRun!
The prices are reasonable. The books are in great condition!

Date of experience: January 23, 2024
Ohio
1 review
0 helpful votes
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No issues
January 23, 2024

Had no problems selling my textbooks, will definitely use again. They also gave me money for a textbook nowhere else would take.

Date of experience: January 23, 2024
New Jersey
1 review
0 helpful votes
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Great buyback site
January 23, 2024

I find BooksRun to be a great site for selling books to. Fair prices and quick payments!

Date of experience: January 23, 2024
Florida
1 review
0 helpful votes
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Miles Better!
January 23, 2024

In terms of price, light years better than most sellers! In great condition though used. Shipped fast, not much packaging waste. Will buy again!

Date of experience: January 23, 2024
Texas
1 review
0 helpful votes
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Great experience
January 23, 2024

BooksRun is my go to company to sell the books I no longer need. The sell back app is convenient and easy to use from my phone. I appreciate the feedback I get when my books are received and the timely payment.

Date of experience: January 23, 2024
Washington
1 review
0 helpful votes
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Fast, easy transaction
January 23, 2024

Book arrived quickly and safely. Great price. Thanks

Date of experience: January 23, 2024
Florida
1 review
0 helpful votes
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The book didn't arrive and BooksRun told me (after several time and some claims) that I have to deal with USPS on my own.
Finally I received the refund

BooksRun attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2024
Arthur B. BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

Pennsylvania
1 review
0 helpful votes
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Quite pleased.
January 23, 2024

The book was delivered in condition as described and earlier than predicted.

Date of experience: January 23, 2024
Massachusetts
1 review
0 helpful votes
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Restocking lost books
January 23, 2024

THe service was good, and the book quality is good. I was able to replace a couple books I loaned out and never recovered.
I now have complete collections again. I will be able to re-read these series from the beginnings.

Date of experience: January 23, 2024
Missouri
1 review
0 helpful votes
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Doctoral Books
January 23, 2024

Books run is always affordable and quick! I also appreciate that they offer an additional percentage when re-selling books.

Date of experience: January 23, 2024
Ohio
1 review
0 helpful votes
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Complete Buyer
January 23, 2024

Since I found this company that buys books, they have been more than fair. Instead of rejecting books, that aren't perfect they adjust. As a seller, we do not want the book to be rejected or returned. Would recommend this company has a very excellent source.

Date of experience: January 23, 2024
Pennsylvania
3 reviews
0 helpful votes
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Ordered book, shipped quickly! Book was in great shape…very pleased with my order.

Date of experience: January 23, 2024
Georgia
2 reviews
0 helpful votes
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HR Management
January 23, 2024

Love the fact that I can rent the book, and purchase if need be. I will definitely use BooksRun again in near future...

Date of experience: January 23, 2024