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BooksRunReviews 3,023

4.4

From the business

Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.


booksrun.com
Brooklyn, NY, NY
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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
296
value
299
shipping
291
quality
285
This company responds to reviews on average within 20 days
Oklahoma
2 reviews
0 helpful votes
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Easy
January 24, 2024

Made selling textbooks super simple. I was happy to have USPS print the label for me.

Date of experience: January 24, 2024
Colorado
1 review
0 helpful votes
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Great customer service
January 24, 2024

The transaction was very straightforward and easy. Customer service was nice and responsive. Book prices were good. The only reason I didn't give 5 stars is that a check was mailed more than a month before I received it? Not sure how it was sent but it took 34 days. Opt for the PayPal option.

Date of experience: January 24, 2024
California
1 review
0 helpful votes
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I would have given a 5 star rating if not for the fact that BooksRun only support the bookshelf reader app. The website does not mention this nor does the website say that one can only download your purchase via the bookshelf reader (and one does not have the option to choose between epub and pdf). However, BooksRun does have an helpful, understanding, and effective customer support! Thank you Dalia!

Date of experience: January 24, 2024
Illinois
1 review
0 helpful votes
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Recommended
January 23, 2024

Very satisfied with my purchase. Item as described, fast shipping.

Date of experience: January 23, 2024
New York
1 review
0 helpful votes
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The book was priced very reasonable. It arrived in a timely manner and in excellent condition. I look forward to purchasing other reasonably priced books from Books Run. The book selection is amazing.

Date of experience: January 23, 2024
North Carolina
2 reviews
0 helpful votes
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Running with books
January 23, 2024

In typical Alibris fashion, BooksRun ordering was simple, convenient and prompt. The delicately used copy arrived quickly and in good condition as advertised.

Date of experience: January 23, 2024
California
1 review
0 helpful votes
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Fast
January 23, 2024

I sent the book no problem and got a check quickly. I only wish they bought more books. Out of several coffee table books, they only bought one. I wish they would at least be willing to recycle them.

Date of experience: January 23, 2024
New York
2 reviews
0 helpful votes
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Easy to sell books
January 23, 2024

It was great that I could find out ahead what I could get for books. And the payment process was relatively simple.

Date of experience: January 23, 2024
Arkansas
1 review
0 helpful votes
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Fast & Easy Sale
January 23, 2024

Very fast and easy process to sell my books. BooksRun also pays fast

Date of experience: January 23, 2024
Italy
1 review
0 helpful votes
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Non è quanto avevo chiesto
February 22, 2024

Non è quanto avevo chiesto, avevo ordinato l'edizione italiana e mia arriva quella inglese

BooksRun attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2024
Arthur B. BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

Nevada
1 review
0 helpful votes
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Exceptional experience
January 23, 2024

5 star for all categories helping my beginning of Catechism wonderful.

Date of experience: January 23, 2024
Tennessee
1 review
0 helpful votes
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My great experience
January 23, 2024

I must say my experience was great. It was easy to order my book. The book didn't take long to arrive. The return was easy as well.

Date of experience: January 23, 2024
Ohio
1 review
0 helpful votes
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Off the shelf and in my pocketbook
January 23, 2024

Quick and easy check arrived on time, will use them again

Date of experience: January 23, 2024
Washington
2 reviews
0 helpful votes
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Amazing!
January 23, 2024

I got a required textbook for less than half off on here! It was labeled as very good quality but it was damn near perfect! I am so happy and grateful, thank you!

Date of experience: January 23, 2024
New York
1 review
0 helpful votes
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Fast, easy, simple!
January 23, 2024

I was skeptical at first when going through the entire process of sending over my old college textbooks. I wondered if they would ever make it to the warehouse but also if I'd ever get paid. Both happened very quickly and the instructions on how to get it packaged and sent to the place was very clear and easy.

I'd highly recommend this service to anyone who is looking to sell their textbooks back and get some cash back.

Date of experience: January 23, 2024
South Carolina
1 review
0 helpful votes
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I cannot get anyone to respond
January 30, 2024

I got $30 less money back then expected and have sent messages with no response although all books were sent.

Date of experience: January 23, 2024
Arthur B. BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

New York
1 review
0 helpful votes
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Books
January 23, 2024

Very fast service and great condition of the books. Will order again

Date of experience: January 23, 2024
Massachusetts
1 review
0 helpful votes
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Chet
January 23, 2024

Excellent service and hardcover book condition and value

Date of experience: January 23, 2024
Massachusetts
1 review
0 helpful votes
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Excellent transaction
January 23, 2024

Excellent transaction. I received the book quickly.

Date of experience: January 23, 2024
Texas
1 review
0 helpful votes
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Book was received quickly in described condition. Very reasonably priced! Will shop here again!

Date of experience: January 23, 2024