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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
The book came quickly and as described. Would order again.
Described the book condition well, the price was reasonable compared to others. I like no shipping charges. Received in a pretty quick timeframe that provided time for reading before the next book club.
BooksRun makes it so easy to sell unwanted books to them. The quote is immediate, they provide the shipping label, and the payment comes quickly.
I am very pleased with my purchase. Some books came be hard to find. Arrived well packed so no damage.
The service I received when I ordered a book from BooksRun was exceptional from processing the order to delivery. I look forward to buying from them again.
Book (new) arrived in good time. A layer of bubble wrap around book (in addition to padded envelope) would have prevented minor damage to front cover.
Paid the quoted price and paid quick. It was a very easy pro
So glad to find a reasonable price to rent this book!
I've never had a bad experience with any purchase from BooksRun. I will definitely be a repeat customer in the coming future.
Great Buyback experience. Pay was as expected, website was easy to navigate. Good experience.
Could not get to any customer service agent and buy back order took so long to get back to me
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Quick shipping. As advertised. Love my book, to replace an old copy of a not so common book. Thanks
Quick shipping and rapid delivery of a quality product.
Recommended seller. Thanks! I won't be afraid to order here again.
BooksRun's prices are always competitive, so I always compare them to my college bookstore first, whenever possible, for each required title. This experience, I paid for expedited shipping, and my BooksRun textbook was delivered ahead of schedule. I appreciated that a lot, because I was up against a deadline of needing to head back to campus. I've used BooksRun before over the years, and customer service is always great. Another five-star experience this time! Keep up the good work, BooksRun!
Received my book just in time even though I was late in ordering it. Phew!
Ordered books but ended not taking the class. I sold them back to BooksRun less a than a month after receiving them and quote given was lowered when paid. Books were never used. Insurance was also taken.
After two support emails and a review, customer service contacted me and did honor their original quote. I appreciate their response and handling. I wish they would have used the USPS insurance process if books were damaged during shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team