From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Book was delivered within a short period of time, was well packaged, and in great condition!
The book arrived quickly and just what I needed for my college class.
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
Great experience. No complaints. Better price here than on Amazon
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Very easy to use. I received my check for the college text in a timely manner. I chose this site because it was easy.
Books promptly delivered in excellent condition at a reasonable price.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
They had what we needed and when something didn't work out, they even gave a full return. We will be back to buy more in the future.
We are so glad to hear that! Already looking forward to doing business with you again, Julie! - BooksRun Team
Easy purchase. Perfect transaction. Fast shipping. Would recommend.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Easy to order, fair prices and fast delivery! That's pretty much all any one can ask for
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
It came on time just what I needed. For my class the reading is life changing
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
Had what I was looking for and it was in great condition. Delivery was quick.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Realized I ordered a duplicate. I was unable to cancel et l and after I missed an email I have a book I don't need sitting on my table still in the packaging.
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. Please let us explain the occurred situation. Unfortunately, the order could not be cancelled due to the fact that it had been already packed and shipped from our processing facility and was on its way to the mail carrier's facility. We would like to cooperate with you more in the future, therefore, please do not hesitate to contact us directly so that a proper investigation can be held and we could find the best resolution possible. Warm regards, BooksRun Team
First time I used this vendor. The book was delivered sooner than expected. Very pleased with the condition of the used book and happy with the swift delivery. Will feel comfortable dealing with them again. Thank you.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Honestly: A bookstore sold a used book. The price and shipping was acceptable. The product was arrived in good order by USPS. Must every transaction get a review?
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
Both books arrived quickly. Their condition was as described.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Book arrived quickly and was accurately described. Thank you.
I really appreciate what you do, allowing book lovers to get to their beloved titles by low prices.
Overall experience is great, thanks a lot to everyone involved.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
I was searching for some old irish Histoey books from the 1970's & lo & behold, they had them!
Great place for book lovers.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Hi, I recently purchased a textbook & quickly learned I won't be needing it this semester. I submitted an inquiry asking if I can return the textbook & I have yet to receive a response. It's almost been 3 weeks.
Update: The company reached out and provided a return label. Extremely grateful, wish it didn't take a sassy review to get y'all's attention.
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. We have taken all the information mentioned by you into consideration and we will continue working on improving our services. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Even though I return my item when i opened it there was a horrible smell
Greetings, We are sorry to hear that you could not use the item purchased, however, we are always eager to resolve the issue amicably so that our most valued customers are satisfied with their purchases. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Simple process that was executed exactly as described. Very easy to get a quote and return the books.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
Generally the process was smooth. Had a hiccup with the QR code for the US post office. The QR code is only good for the day in which you got the QR code with BooksRun. The post office wouldn't accept a previously date code, even though BooksRun said it would be valid for x amount of days. There was a whole back and forth with BooksRun on the QR Code and we had to end up cancelling the order and create a new code. The risk with this is that if at this time the value of your books are lower than when you initially created the order, you will get the lower rate which sucks. Hope BooksRun can work better with USPS to understand how these QR Codes work.
Greetings, We are indeed sorry to find out that there were issues with the order due to some reason. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
The book came exactly as described! Great price! We are happy with the experience. Thank you!
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team