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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I returned 1 rental and sold 2 books in the same month. I was credited for the return and paid for 1 of the 2 sold books, if I understand correctly. No mention of where the 3rd book went.
My order was filled almost the day I ordered it and shipped immediately. It arrived in excellent condition in about the same time it takes an Amazon delivery. Couldn't be happier.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
I really appreciate doing business with you. The book was in great condition.
You are very welcome! And thank you for your positive feedback! - BooksRun Team
Book is in very good condition and arrived early. Will be happy to use this
Agency again.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
Fast delivery. The book came in good condition as mentioned in description.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
It was very easy to sell my books with your company.
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
Received book very quickly! Book was in great shape and great price!
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
I ordered a book about 2 months ago. They finally replied to my email saying they wanted to make it right. I would have preferred the correct book sent to me but they did make the situation right.
Greetings, We are indeed sorry to find out that there were issues with the order due to some reason. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Once again, great service and spot on description of books condition.
Thank you! H. Woodrow Dennis
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
Delivery fast and efficient, book was well packed and protected.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Easy to sell book. Check payment came as promised!
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
I sent in my textbooks in June. Was told I'd get a check for $75 by July. Sent a follow up email that I never received a check. STILL have not received a check or been followed up with, and it's almost september… now I'm out 4 textbooks and will not be using this site again.
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. We have taken all the information mentioned by you into consideration and we will continue working on improving our services. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Book came quick and was in great condition! Would use them again.
We are so glad to hear that! Already looking forward to doing business with you again, Sophia! - BooksRun Team
We received the item quickly, and as it was described.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
It was easy and my books arrived quickly.
Thank you very much.
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
Very pleased with my book. It still had the dust jacket! Arrived within the week
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
Sold books, received check. So far, this is good. First time customer. Thanks
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
The books are in excellent condition they look brand new. Would definitely shop again. I got them in the timeframe expected. A+++
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Quick delivery, condition as stated (good), priced well.
Thank you for your support! We really appreciate it! - BooksRun Team
Would use them again- books were in excellent condition
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings, We would like to apologize for the difficulty with your order. We do understand your frustration regarding the book and truly did not want to make the situation worse. We would be happy to assist you in resolving any arisen issue promptly and for that reason, please do not hesitate to contact us directly since cooperation is the key to success for both the buyer and the seller. Warm regards, BooksRun Team