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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
The book arrived well packaged in the described condition before the estimated delivery date.
Got my book in time for giving. Thank you for that.
You are very welcome! Hope to work with you more, Andrew. - BooksRun Team
The book was as advertised and it arrived promptly
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Fast, accurate service. I recommend this company! My book arrived in great shape. Tracking was very helpful.
My only issue was that I didn't purchase the insurance and it was deducted from my payout anyway. Otherwise would definitely do again.
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
The book wasn't very good shape, even although it was rated only as good. It right quickly and in good shape. Thank you.
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team
Good price, fast shipping, condition as described - thanks!
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
The book I ordered, "Training for the New Alpinism," was advertised as being in very good condition. Its condition is certainly that, like new, in fact. The price was good, especially for its condition, so I'm quite pleased and will look for BooksRun offerings in the future.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
The website was easy to navigate through and I received my money in a relatively short amount of time.
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
I ordered a book which had to be shipped from Germany. It arrived in good time & I was alerted to its coming. Packaging was excellent for the large, thick paperbound volume.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
A book that I should have read 50 years ago was brought up for recent discussion. I searched for it and found it at BooksRun and had it 5 days later. Almost brand new. Hopefully read at least once.
I'm pleased.
You are so welcome! Hope to see you again among our happy customers! - BooksRun Team
I received the book that I had ordered within a few days, and it arrived in good condition.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Gathering enough books they were purchasing to meet minimum $ requirements took several hours. In all 35 books which they rejected 2 for very picky reasons, to net appx $16 equated to too little return for too much effort.
Greetings, We are indeed sorry to find out that there were issues with the order due to some reason. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Fast and easy, no problems whatsoever. The direction were very accurate and step by step.
We are so happy to be of help to you! Hope to work with you again! - BooksRun Team
Sent my old textbook and it's been over one month with no check in return. This company is a scam.
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
Easy to use, will use again! Dropped my books at the post office, money was in my account in just a few days! Super simple!
You are very welcome! And thank you for your positive feedback! - BooksRun Team
Your sticker lifted paper off non-slick paper jacket
Greetings, We are sorry to hear that you could not use the item purchased, however, we are always eager to resolve the issue amicably so that our most valued customers are satisfied with their purchases. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Books were well-priced and came promptly. Condition was described correctly. Thanks!
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
I am happy with the reasonable price for the book I ordered, and thrilled with how quickly it came. Cool outer wrapping, too. Thanks!
Of all the used book stores I buy from BooksRun does the absolute best. The books I order are in the condition they say they are and they come wicked fast.
Such a pleasure to do business with you! - BooksRun Team
While I did clear space on my bookshelf they rated things poor that were brand new. So basically any excuse to give you less money.
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
The process was very easy, and getting the money back for some books was awesome
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You are very welcome, Sierra! It was such a pleasure to do business with you! - BooksRun Team