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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Selling books experience - Awesome. App is easy to use.
Great book! Great condition!
It arrived promptly and was exactly as described, maybe even better.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Everything was awesome. Definitely will come back.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
The book I ordered was in exactly the condition advertised, and it arrived quickly. Highly recommended!
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
Received in 7 days in excellent condition, received in 7 days in excellent condition, received in 7 days in excellent condition
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
All went well with my purchase. The book arrived in good condition.
Thank you for the great review, Julio! Hope to see you among our customers in the future! -BooksRun Team
Book was in perfect condition, well priced and arrived promptly.
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
Book received promptly and in excellent condition.
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
I ordered a text book and was very satisfied with the speed of delivery.
You are very welcome! Hope to work with you more, Annette! - BooksRun Team
My book was delivered ahead of the promised date. It arrived in the condition described in the sales post.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
I never received my order and when I wrote them that said it said delivered & said it wasn't anything they could do when I have class with no book now. Horrible experience
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. We have taken all the information mentioned by you into consideration and we will continue working on improving our services. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
No complaints. Affordable, timely delivery & books in good condition!"
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
They had a good selection; happy to support local bookstores
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality even during such times! - BooksRun Team
Book condition was listed "As New". I appreciated that the inside of the book was clean and unmarked, however the cover had crease folds in it that could not have happened in shipping. The packaging was a thin plastic mailer which was torn at the corner upon arrival, so that also damaged the corner pages of the book. Better packaging would have helped. These things are not a huge deal, but annoying and made me wish I had just ordered a new copy.
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
The book was in pristine condition and arrived quickly. I am very satisfied with the experience.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
I highly recommend BooksRun. Their price was excellent. The book was delivered quickly and in the stated condition. Thank you, BooksRun! :)
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Books arrived on time(speedy), and they were intact
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Thank you for:)) wide selection 2) easy order process 3) fulfilling order request 4) tracking service 5) promo delivery 6) service quality follow up.
Sometimes used books are discarded because of standards for quality; thank you also for giving honest details about condition of items.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
The book was in great shape and I received it in a timely manner
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
I would like to leave a better review because everything was smooth until I received no payment although it says paid. I have tried reaching out in the contact form and still have yet to hear anything back.
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team