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BooksRunReviews 3,006

4.5

From the business

Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.


booksrun.com
Brooklyn, NY, NY
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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
295
value
299
shipping
291
quality
268
This company responds to reviews on average within 21 days
Illinois
1 review
0 helpful votes
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Easy to use! Thank you!
November 25, 2024

Selling books experience - Awesome. App is easy to use.

Date of experience: November 15, 2024
BooksRun S. — BooksRun Rep
8 months ago

So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team

Pennsylvania
1 review
0 helpful votes
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Chicago Soul
November 25, 2024

Great book! Great condition!
It arrived promptly and was exactly as described, maybe even better.

Date of experience: November 15, 2024
BooksRun S. — BooksRun Rep
8 months ago

Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team

Nebraska
1 review
0 helpful votes
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Loved it
November 25, 2024

Everything was awesome. Definitely will come back.

Date of experience: November 15, 2024
BooksRun S. — BooksRun Rep
8 months ago

Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team

New Jersey
1 review
0 helpful votes
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Fast and easy!
November 25, 2024

The book I ordered was in exactly the condition advertised, and it arrived quickly. Highly recommended!

Date of experience: November 15, 2024
BooksRun S. — BooksRun Rep
8 months ago

Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team

Missouri
1 review
0 helpful votes
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Received in 7 days in excellent condition
November 17, 2024

Received in 7 days in excellent condition, received in 7 days in excellent condition, received in 7 days in excellent condition

Date of experience: November 7, 2024
BooksRun S. — BooksRun Rep
8 months ago

Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team

New York
1 review
0 helpful votes
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Good condition
November 11, 2024

All went well with my purchase. The book arrived in good condition.

Date of experience: November 1, 2024
BooksRun S. — BooksRun Rep
9 months ago

Thank you for the great review, Julio! Hope to see you among our customers in the future! -BooksRun Team

New York
1 review
0 helpful votes
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Happy with Purchase
November 11, 2024

Book was in perfect condition, well priced and arrived promptly.

Date of experience: November 1, 2024
BooksRun S. — BooksRun Rep
9 months ago

Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team

North Dakota
1 review
0 helpful votes
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New Testament Greek Workbook
November 11, 2024

Book received promptly and in excellent condition.

Date of experience: November 1, 2024
BooksRun S. — BooksRun Rep
9 months ago

Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team

Texas
1 review
0 helpful votes
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Great service and easy website!
November 11, 2024

I ordered a text book and was very satisfied with the speed of delivery.

Date of experience: November 1, 2024
BooksRun S. — BooksRun Rep
9 months ago

You are very welcome! Hope to work with you more, Annette! - BooksRun Team

Illinois
1 review
0 helpful votes
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The Acoustic Guitar Repair
November 10, 2024

My book was delivered ahead of the promised date. It arrived in the condition described in the sales post.

Date of experience: October 31, 2024
BooksRun S. — BooksRun Rep
9 months ago

We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team

New York
1 review
0 helpful votes
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Horrble
November 10, 2024

I never received my order and when I wrote them that said it said delivered & said it wasn't anything they could do when I have class with no book now. Horrible experience

Date of experience: October 31, 2024
BooksRun S. — BooksRun Rep
9 months ago

Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. We have taken all the information mentioned by you into consideration and we will continue working on improving our services. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team

Minnesota
1 review
0 helpful votes
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Great experience.
November 10, 2024

No complaints. Affordable, timely delivery & books in good condition!"

Date of experience: October 31, 2024
BooksRun S. — BooksRun Rep
9 months ago

So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team

New Jersey
1 review
0 helpful votes
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Quick, easy
November 10, 2024

They had a good selection; happy to support local bookstores

Date of experience: October 31, 2024
BooksRun S. — BooksRun Rep
9 months ago

Thank you for sharing your positive experience! We are doing our best to keep our services high-quality even during such times! - BooksRun Team

Massachusetts
1 review
0 helpful votes
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Some question about "as new"
November 9, 2024

Book condition was listed "As New". I appreciated that the inside of the book was clean and unmarked, however the cover had crease folds in it that could not have happened in shipping. The packaging was a thin plastic mailer which was torn at the corner upon arrival, so that also damaged the corner pages of the book. Better packaging would have helped. These things are not a huge deal, but annoying and made me wish I had just ordered a new copy.

Date of experience: October 30, 2024
BooksRun S. — BooksRun Rep
9 months ago

Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team

North Carolina
1 review
0 helpful votes
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Excellent service!
November 9, 2024

The book was in pristine condition and arrived quickly. I am very satisfied with the experience.

Date of experience: October 30, 2024
BooksRun S. — BooksRun Rep
9 months ago

Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team

Missouri
2 reviews
0 helpful votes
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BooksRun is the Best!
November 7, 2024

I highly recommend BooksRun. Their price was excellent. The book was delivered quickly and in the stated condition. Thank you, BooksRun! :)

Date of experience: October 28, 2024
BooksRun S. — BooksRun Rep
9 months ago

We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team

Indiana
1 review
0 helpful votes
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Great
November 4, 2024

Books arrived on time(speedy), and they were intact

Date of experience: October 25, 2024
BooksRun S. — BooksRun Rep
9 months ago

Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team

New York
1 review
0 helpful votes
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Easy order process & good service
November 3, 2024

Thank you for:)) wide selection 2) easy order process 3) fulfilling order request 4) tracking service 5) promo delivery 6) service quality follow up.
Sometimes used books are discarded because of standards for quality; thank you also for giving honest details about condition of items.

Date of experience: October 24, 2024
BooksRun S. — BooksRun Rep
9 months ago

Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team

Kentucky
1 review
0 helpful votes
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Awesome service
November 1, 2024

The book was in great shape and I received it in a timely manner

Date of experience: October 22, 2024
BooksRun S. — BooksRun Rep
9 months ago

Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team

California
1 review
0 helpful votes
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No payment
October 31, 2024

I would like to leave a better review because everything was smooth until I received no payment although it says paid. I have tried reaching out in the contact form and still have yet to hear anything back.

Date of experience: October 21, 2024
BooksRun S. — BooksRun Rep
9 months ago

Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team