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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I found an excellent deal on the product, and I was pleasantly surprised by how quickly it arrived at my doorstep. The shipping was incredibly fast, making the whole experience even better.
The initial experience was good as far getting a quote and sending the books. However, I have not received the payment for the books.
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team
Brand new book, better than indicated.
Thank you!
Appreciate the better quality book arriving, without underlines, highlighting, etc
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality even during such times! - BooksRun Team
No problems at all! Smooth delivery and quick! Arrived in good condition!
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
I appreciate being able to find the book I bought. Good service, too!
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
Got them as a requested gift,he was quite pleased with the purchase
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Just as described. I made sure to plastic wrap it too just in case water creeps in during shipping via USPS. Smooth process, no hiccups.
Thank you for sharing your experience, Parthiv! That is really nice to hear! - BooksRun Team
Very satisfied with the book ordered and delivery was great.
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
Arrive promptly. Excellent condition. Very pleased
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
The book was delivered in record time and was in great condition.
I highly recommend Book Run and hope to deal with them again.
The seller did a fine job getting the book to me in timely fashion.
Greetings, We are indeed sorry to find out that there were issues with the order due to some reason. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Quick service. No complaints. Not much else to add. Thanks.
Thank you for sharing your experience with us, Tom! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
Reliable quality, reasonable pricing. I recommend patronage of such book shops.
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
Sent books and they paid me. Everything was as expected/advertised
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
Rare book vendors that offer prompt service, rare books in good condition, all at an affordable price are just as valuable as their books. Give them a try.
Thank you for the great review, Bernadette! Hope to see you among our customers in the future! -BooksRun Team
Great selection & the quality of each book is even better than expected! I will definitely continue ordering from BooksRun and recommend it to anyone looking for gently used books!
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
I sent a book that got approved per the ISBN number inside the book. I was quoted an amount and agreed to that. They got the book and decided they wanted to use the ISBN number on the back when the one inside the front cover was approved on the site. They re-quoted $4 for the very expensive and brand new book. It was just a way for them to get the book and then turn it to spend less money. Then I had to pay for shipping to get the book back because I refuse to accept $4 for a $300 new book. Their phone number does not work so don't bother calling if you have issues. It's some type of automated thing that hangs up on you. You can submit a complaint online, but they won't respond until the transaction is complete. How convenient for them. Terrible terrible company.
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
Textbook sale was easy. Price received at top of range. Shipping was easy. Money was received quickly. I would use this company again!
Thank you for your support! We really appreciate it! - BooksRun Team
The item I purchased was in great shape and it arrived on time! I'm very satisfied!
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
Very quick service. Impressed by quality of the used book.
You are very welcome! Hope to work with you more, Rosslyn. - BooksRun Team
The time to ship my books was good; when they arrived, the packaging had opened halfway along the perforation, and I had only received one of my two books; obviously, the other (smaller) book came out of the packaging. I emailed right away explaining this to the email address given.
-The reply I received was basically, "It was shipped. It shows as delivered. Check with UPS."
Even though I was VERY DETAILED, the email was not read carefully, and the problem was not addressed.
It took a blunt email to get the communication needed to rectify the problem, which was settled with a refund.
I may use them again (since they finally communicated and worked with me), but I am not sure yet.
Update: 12/12/24
They did issue a refund to me for that book.
Greetings, We are indeed sorry to find out that there were issues with the order due to some reason. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team