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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Very satisfied with your service.I look forward doing business with you again when I need more books in this series.
I appreciate the prompt service, and I am completely pleased with the condition of the used copy.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
One of the smoothest book sale experiences I've had. So easy.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
I love reading a review of an off-the-grid fantastic book, finding an online source for it, ordering it with ease and having it appear just a few days later, tightly, neatly packaged, without my need to use a fine tracking option. So it was with Booksrun! Thanks, I'll be back.
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
Quick delivery, great price and condition. ------------------------
Thank you so much for the positive review! - BooksRun Team
The book that I ordered arrived in a timely manner and was as advertised. Thank you.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
I was about to miss a flight connection and when I got to the front of the plane I realized I had left my Chinese textbook in the seat pocket! Not being able to fight the crowd to get back to it or wait until everyone had gotten off the plane to get it, I ran to my next flight and barely made it. As I sat waiting to take off on this next flight, I ordered another textbook from BooksRun. It was a great price, the book arrived in amazing condition, and I never missed a beat in my studies because it arrived very quickly! Great experience! Thank you!
Thank you for your positive review, Claudia! We are glad you liked our services. - BooksRun Team
Book arrived quickly and in great condition. Very happy with purchase.
Thank you for sharing your experience with us, Lisa! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
Book arrived promptly. It was well packaged, and its condition was just as described. Couldn't ask for more.
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
Was very pleased with the swiftness and accuracy of my order.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
Great service. The book was in excellent shape! I would use this service again.
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
Order was fulfilled quickly, item came as described, shipped well. No complaints! Thank you for excellent service.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Books Run was super easy to use. I was on the ABE platform. Shipping was fast and my book was perfect. It's the way it should be done! Thanks
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
The quality of the book was as described online. It was delivered on time too. Satisfied with the purchase.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
I had to find several copies of a title. BooksRun made it easy and affordable.
You are very welcome! And thank you for your positive feedback! - BooksRun Team
My book arrived quickly and was in the condition they had described. A good experience overall.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Thank you and I will continue to keep you guys in mind when I want to sale a book or two.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
The book was in excellent condition (as described), arrived before the promised day, and was packed to avoid any damage in transit.
We are happy to hear that you liked the item as well as our services! - BooksRun Team
Very please with my purchase and the service i received! Will be back again!
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
I was Corded to sell back my books. All of a sudden two books were "fraudulent" and my account was blocked. I was not given my books back. I have considered getting ahold of the better business bureau and reporting you.
Greetings, Please note that we take this matter very seriously, as counterfeit items are illegal for purchase and sale (distribution of counterfeit copies is prohibited by the U.S. Code). The items deemed counterfeit are eligible for confiscation and forwarding to the relevant publisher for investigation, who reserves the right to dispose of the item as well in case it is proved to be inauthentic. In case the item is confirmed to be an authentic one, it is returned and paid for by us. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy to be of help to you! Hope to work with you again! - BooksRun Team