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Demetrio did an excellent job in helping us with our booking. He is a credit to your organization and I trust you will recognize his excellent service.
Remember, you as an organization win with people like Demetrio!

I am so disappointed that you pay extra for cancellation protection but there is no way to apply for it. First you are never told that you must apply before canceling the reservation. Carlos did not in anyway share any of the details. I will never use any of your services again. It is totally a misrepresentation.

The agent I spoke with was very helpful, patient, and courteous. I have nothing more to say but apparently I need to get to 100 words to make sure the wonderful agent with whom I spoke gets his well-earned review.

Expert. Very easy and efficient.
Mr. Joel was polite, professional, and knew what he was doing.
I'm very pleased with my experience.
Since you're asking for a minimum of 100 characters, I'll take this moment to recommend his promotion to the next level within the Hilton organization. More smart and courteous people like Mr. Joel is what we need in our workforce.

Paige was extremely helpful. There were no rooms available in our area and she took her time to assure that we found rooms available for 12 people. She is knowledgeable and very proficient. Please give her a raise she has the best customer service skills I've seen.

Hugo Cesar was extremely helpful in changing my reservation. He was very polite, sent me all the information I needed with a minimum of wait. I will be happy to book embassy suites again with someone this helpful.

Mae did a great job. I had a little difficulty understanding her at times but we got it done. There was a lot of background noise that could have contributed to me not understanding or hearing her. She did a great job though and definitely knows what she's doing.

I called for a last minute room at Chicago O'Hare and spoke with customer representative Rosagelica. She helped me quickly find a reservation for an awesome rate. She was courteous, kind, and knowledgeable, which made my whole experience quite enjoyable :)

Professional, pleasant experience. Operator patient with my hearing problems... thank you. Arr at 4 p.m. 4/21/2025... c/o at 11 a.m. 4/24/2025 2 bed, refrig and micro..

I booked online for my nights stay at Sandman hotel, and had the pleasure of dealing with Bert who was exceptional in his service. He was wonderful to deal with, very professional and made me fully aware of everything my reservation entailed. Thx Bert.

Thanks for your help. Why do I have to type 100 characters though? Okay, we're doing this. I booked another hotel and police forcefully evicted the person across the hall. Yikes. So while they were yelling in the hall, Gisell hooked me up with a much nicer place. So…. Thanks!

Bethany Jane did a great job with my reservation. She was patient with my questions and helped me resolve my questions about whether I had already double booked. I was very gappy either way her consideration and courtesy.

I was trying to book a hotel a business trip, but it was sold out. Luis Eduardo was quick to find another hotel within range, and made the booking process feel flawless. He was patient, accommodating, and friendly.

I'm so grateful for Mildred… She kept looking for ways in which she could find a place that I could afford. Lo and behold, it appeared and she shared and I was elated. Thank you so much for all your help.

The young man that I dealt with was named Marc he was very knowledgeable and professional. He helped as much as he possibly could. He was very clear in the whole process of making reservations for six days

Alejandro Sergio walked me through booking a room for my son, and expectations for him to check in. Very friendly, very quick, and very enjoyable experience!

I had issues with booking on line. Lauren helped get it corrected. I don't understand why I couldn't use my AMEX card but she said it had to do with it being a credit union. Hopefully the rate code - will work@ checkin

Painless, less than 5 mins answered all my questions. But now it's painful because I need to write 100 characters on the stupid goddamn website to tell you guys that Luis the nice gentleman that helped me did a great job but this review system sucks $#*!. Just let us say that the person who helped us did a good job like what the $#*! bruh gahhtdam